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  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

Proceedings: Innovations, Quality & Outcomes A Time-Driven Activity-Based Costing Analysis of Emergency Department Scribes By: Kaplan, Robert S., Heather A. Heaton, David M. Nestler, William J. Barry,... View Details
Keywords: Dina Gerdeman
  • September–October 2013
  • Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel
Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details
Keywords: Crime and Corruption; Decision Choices and Conditions; Corporate Accountability; Governance Compliance; Policy; Management Practices and Processes; Demand and Consumers; Market Design; Market Entry and Exit; Market Transactions; Service Delivery; Service Operations; Business Processes; Organizational Structure; Performance Effectiveness; Performance Expectations; Practice; Transportation; Service Industry; Service Industry; United States; New York (state, US)
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  • 26 Apr 2012
  • Working Paper Summaries

What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

Keywords: by Loretti I. Dobrescu, Michael Luca & Alberto Motta; Information; Publishing
  • 18 Apr 2018
  • First Look

First Look at New Research and Ideas, April 18, 2018

the types of businesses started by immigrants and the quality of jobs created by their firms. First-generation immigrants create about 25% of new firms in the United States, but this share exceeds 40% in... View Details
Keywords: Sean Silverthorne
  • November 2022
  • Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
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  • 25 Jun 2024
  • News

On the Move: Alexis DePree (MBA 2007)

end-to-end mindset to our executive team discussions. This holistic approach allows us to optimize our processes at every stage, ensuring a seamless experience for our customers and maintaining Nordstrom’s high View Details
Keywords: retail; customer service; supply chain management; career experience; Retail Trade
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=55179 When Harry Fired Sally: The Double Standard in Punishing Misconduct By: Egan, Mark, Gregor Matvos, and Amit Seru Abstract—We examine gender differences... View Details
Keywords: Dina Gerdeman
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

notifications for the specific product before. Moreover, low service providers improve their service. At the same time, there is an increase in opportunistic behavior among top retailers, retailers that received notifications for other... View Details
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from fee-for-service reimbursement View Details
Keywords: Dina Gerdeman
  • July 2010 (Revised September 2011)
  • Background Note

Hiring Professionals in China: A Practitioner's Guide

By: Heidi K. Gardner
This note outlines how leading professional service firms operating in China revise their standard hiring practices to fit local challenges and customs. Based on interviews with professionals in a number of established accounting, strategy consulting, and executive... View Details
Keywords: Talent and Talent Management; Globalized Firms and Management; Employees; Selection and Staffing; Service Industry; China
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  • Web

Publications - Institute For Strategy And Competitiveness

care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid View Details
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

model for the head of a company is the corporate CEO. In China and Chinese-related businesses it is the head of the family. In France it remains the military general. In Japan it is the consensus builder. In Germany today it is the... View Details
Keywords: by D. Quinn Mills
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

James Lemoine, an assistant professor in the Organization and Human Resources Department of the School of Management at the University at Buffalo, have written extensively on VUCA, View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

quality service and then do the marketing for you,” says Teixeira. Etsy also pursued a decidedly non-scalable strategy in finding the right eggs with which to launch its... View Details
Keywords: by Michael Blanding; Service; Service; Service
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

development, service delivery, and project management. They had only small teams and no P&L responsibility. Their charter was to set View Details
Keywords: by Rosabeth Moss Kanter

    W. Earl Sasser

    Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

    Keywords: service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry
    • Web

    Value-Based Health Care - Institute For Strategy And Competitiveness

    the current concepts in how health care delivery systems can grow and deliver value-based health care across geography. See All Presentations In The News Course Trains New Army Musculoskeletal Integrated Practice Unit Teams January 2020... View Details
    • 01 Dec 1999
    • News

    Christensen and Vernon Remembered

    and books, including Teaching and the Case Method. The recipient of numerous honors, Christensen received the HBS Distinguished Service Award in 1993. The Harvard MBA Class of... View Details
    • Web

    Systems Integration - Institute For Strategy And Competitiveness

    system as a whole. Delivering the right care at the right location in a multi-site care delivery system is a key element of a value-based health care system. To integrate care effectively, providers need to re-define the scope of services... View Details
    • 23 Dec 2002
    • Research & Ideas

    Partnering and the Balanced Scorecard

    purchasing departments. The process transforms these from functionally oriented cost centers into strategic partners with the line-operating units and the company. This alignment is often accomplished with a View Details
    Keywords: by Robert S. Kaplan & David P. Norton