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Show Results For
- All HBS Web
(3,951)
- People (11)
- News (1,102)
- Research (2,206)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,440)
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- 18 Nov 2014
- News
Alfred Raises $2M to Bring Its Personal Butler Service to Boston & Beyond
Keywords: Personal Services
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 23 Jul 2015
- News
How Pharma Can Offer More than Pills
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the food View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 23 Aug 2020
- News
In the UK, She Leads the Search for a COVID Vaccine
Kate Bingham (MBA 1991) Kate Bingham (MBA 1991) When she was asked to chair the UK’s Vaccine Taskforce back in May, Kate Bingham (MBA 1991) paused. Despite nearly three decades of experience as a life sciences investor with SV Health Investors, the enormity of leading... View Details
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
same from financial services firms. However, consumers understandably have a different bar when it comes to shopping online for clothes versus picking the financial product that’s best for them. Finances aren’t just personal, they are... View Details
- 10 Aug 2017
- News
Pal’s Sudden Service: Taking Fast Food to the Next Level
- 01 Oct 2012
- News
Good News in Jobs: Ad-Supported Internet Economy Doubles
- 23 Sep 2016
- News
Will Yahoo hack trigger better security checks?
- 25 Jan 2012
- News
Pine Street Inn gets into corporate catering
- 29 May 2019
- News
A Study of More Than 250 Platforms Reveals Why Most Fail
- 28 Jun 2010
- News
HBS Cases: Cincinnati Children's Hospital Medical Center
- 27 May 2021
- News
Facebook-backed report calls Apple privacy features anticompetitive
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 09 Nov 2020
- News
Best Business Books 2020: Technology & innovation
- 23 Aug 2012
- News
When Freemium Fails
- 01 Dec 2023
- News
The Imposter Among Us
Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
- 22 Jul 2014
- News
What Impact? Resist Taking Credit for Results You Can't Achieve
- 01 Dec 2023
- News
Thinking Ahead
find a product-market fit with Systole.” Keep Secrets from AI Generative AI’s capacity to transform business operations continues to be a hot topic, with a strong caveat in the form of threats to data security and privacy. Assistant... View Details