Service Models - Publications - Faculty & Research

With nearly 20 years of experience as a senior human resources executive, Matthew Breitfelder (MBA 2002) has seen a lot of change in the corporate talent space. But what’s happening now looks like a tectonic generational shift. From his perch as global head of human... View Details

Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government

01 Dec 2023
News

Thinking Ahead

information from the underlying data. There’s a larger attack surface, if you will, for potential adversaries.” The models themselves also increase in size, he adds, with more parameters and a greater capacity to memorize data, creating... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

06 Jul 2023
News

Lessons from Major League Baseball's Game-Changing Innovations

of other companies would want to take advantage of that scale as well. We did the same thing with our streaming product. And so we built a third-party business, we started to offer that service to other clients. And then we realized that... View Details

01 Jun 2023
News

Curb Appeal

modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

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On Hold for 45 Minutes? It Might Be Your Secret Customer Score

Innovating, Funding, and Scaling Climate Solutions at Harvard Business School: Day Three of Harvard Climate Action Week

When Freemium Fails

It's Africa calling for mobile operators

Could Insurtech Firm Hippo Weather Climate Change and Disrupt the Insurance Industry?

A Study of More Than 250 Platforms Reveals Why Most Fail

Preparing Hospitals for the Next Pandemic

Back To School At 60: Leaning In To Longevity

Which Covid-19 Data Can You Trust?

Should You Agitate, Innovate, or Orchestrate?

Competing with Privacy

How to Lead While Your Company Is Going Under

Summer Venture in Management Program Offers Insights into Harvard MBA Experience

Nobel Peace Prize Winner Muhammad Yunus Inspires Students at Harvard Business School

Solving for Z