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Show Results For
- All HBS Web
(6,500)
- People (30)
- News (1,510)
- Research (3,702)
- Events (7)
- Multimedia (9)
- Faculty Publications (2,563)
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- 06 Apr 2021
- News
Disrupting the Waste Management Industry with Technology
- 18 May 2023
- News
India's New Money Managers
into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details
Keywords: Maureen Harmon
- 31 Aug 2016
- News
Managing McDonald’s Makeover
(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO Steve Easterbrook took over and... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a... View Details
- 01 Mar 2023
- News
The Exchange: Micro Management
on soft information could transform how we think about which entrepreneurs to target with larger or more flexible loans. Are these findings making their way into practice? Roth: Not very quickly, so we are working with a microfinance institution in India called... View Details
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 05 Sep 2018
- News
Asia's waste management failures reach crisis levels
- 01 Dec 2004
- News
Clubs Offer Popular Management Programs
For thirteen weeks last year, Kelli Socarras got a taste of life as an HBS student. She read two case studies each week, debated management solutions in class, and learned from top executives in a wide range of industries. She... View Details
- 20 Feb 2014
- News
Managing the World’s Trouble Spots
and philanthropy and executive director of the Mattel Children's Foundation, based in El Segundo, California.) “Business can be the greatest force for good on this planet.” At ExecWB, Goodwin and his team recruit for-profit partners to reach into developing countries... View Details
Keywords: Jill Radsken
- 01 Dec 1998
- News
Managing the Business of Life
interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details
- 14 Nov 2021
- News
Vikram Gandhi—HBS Professor and Managing Partner at Asha Impact Fund
- 19 Aug 2010
- News
Marketing Analysis Tools for Managers
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 08 Apr 2011
- News
Management Matters In Health Care, Too
MBA students alike, the implications of that view are huge. For policymakers, the message is that cost cutting alone does nothing to improve the quality of care and probably will reduce it. Is anyone in Washington listening? For MBA students, the message is that... View Details