Publications

February 2025
Exercise

Building a Generative AI-Powered MBA Course Scheduler

By: Iavor Bojinov and Annika Hildebrandt

Purchase

2024
Working Paper

Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

By: Caleb Kwon, Ananth Raman and Jorge Tamayo

We investigate whether corporate officers should grant managers discretion to override AI-driven demand forecasts and labor scheduling tools. Analyzing five years of administrative data from a large grocery retailer using such an AI tool, encompassing over 500 stores,... View Details

Keywords: AI and Machine Learning; Forecasting and Prediction; Working Conditions; Performance Productivity

15 May 2018
News

Harvard researchers say fixing food safety inspectors’ schedules could end many violations

14 Sep 2016
Research & Ideas

Web Surfers Have a Schedule and Stick to It

In most markets, products and services compete for the consumer’s money. On the internet, however, the coin of the realm is time, not money—websites and other online services fight for the attention of visitors. So understanding when, how, and for how long we allocate... View Details

Keywords: by Julia Hanna; Retail; Web Services

2013
Other Unpublished Work

Differential Effects of Emergent and Scheduled Incoming Surgical Patients

By: Jillian Alexandra Berry

30 Aug 2012
News

Flexible Work Schedules are Good for Business, Expert Says

09 Apr 2021
News

What it will take for companies to make hybrid work schedules work

04 Oct 2024
News

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

March 1986 (Revised March 1991)
Supplement

Inland Steel Co. Product Policy (F): Quality Scheduling

By: Benson P. Shapiro and Lawrence B. Levine

Keywords: Metals and Minerals; Steel Industry

Find at Harvard

2021
Working Paper

Time Dependence and Preference: Implications for Compensation Structure and Shift Scheduling

By: Doug J. Chung, Byungyeon Kim and Byoung G. Park

This study jointly examines agents’ time dependence—period effects within instantaneous utility—and time preference—behavior on discounting future utility. The study considers the start- and end-of-period effects for time dependence and exponential and hyperbolic... View Details

Keywords: Time Preferences; Present Bias; Hyperbolic Discounting; Compensation; Dynamic Structural Models; Identification; Time Management; Motivation and Incentives; Behavior; Performance; Compensation and Benefits

14 Sep 2016
News

Web Surfers Have a Schedule and Stick to It

26 Apr 2017
Working Paper Summaries

Assessing the Quality of Quality Assessment: The Role of Scheduling

Keywords: by Maria Ibanez and Michael W. Toffel; Service; Food & Beverage

16 May 2019
News

To Improve Food Inspections, Change the Way They’re Scheduled

2022
Working Paper

The Effect of Employee Lateness and Absenteeism on Store Performance

By: Caleb Kwon and Ananth Raman

We empirically analyze the effects of employee lateness and absenteeism on store performance by examining 25.5 million employee shift timecards covering more than 100,000 employees across more than 500 U.S. retail grocery store locations over a four year time period.... View Details

Keywords: Absenteeism; Lateness; Scheduling; Performance Productivity; Employees; Retail Industry

2025
Working Paper

The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

By: Caleb Kwon, Antonio Moreno and Ananth Raman

Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details

Keywords: AI and Machine Learning; Employees; Performance Effectiveness