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Show Results For
- All HBS Web
(4,887)
- People (13)
- News (1,282)
- Research (2,705)
- Events (9)
- Multimedia (7)
- Faculty Publications (1,729)
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- 16 Jun 2023
- News
How to Scale Local Innovations in Big Companies
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 04 May 2011
- News
Recipes from the COC (Chief Operating Cook)
A spicy chickpea dish © Kirti Poddar on Flickr When Dean Nitin Nohria sat down for an interview with us last September, we asked: "What do you like to do for fun?" His answer: "I love to cook. I'm vegetarian, and I cook Indian and Italian food. At home, I'm the chef.... View Details
- 24 Apr 2014
- News
Transforming nonprofits with business-oriented insights that scale impact
Tom Tierney (MBA 1980) is working to empower social entrepreneurs, mission-driven organizations, and philanthropists to build a better world. The Bridgespan Group, the professional services firm he cofounded with Jeff Bradach (PhDOB 1992)... View Details
- 11 Feb 2015
- News
Dedicated to a public service mission
Western Pacific deployments during Operations Enduring Freedom and Iraqi Freedom, then joined the private sector at Caustic Soda and, more recently, Dow Solar. Outside the office, he has actively volunteered at his local church and a... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
delivers easy-to-use, feature-rich Web site and club management services to alumni clubs and associations. The move came in response to requests from clubs for more technical assistance, says John Beckvold, director of finance and View Details
- 14 Oct 2014
- News
Financial Services Support Mexico’s Most Underserved Communities
Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening... View Details
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
service, at HBS and beyond. Members of the unit have written case studies not only for the Service Management elective but also for other units, such as Technology and Operations Management, Organizational... View Details
Keywords: Susan Young
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service delivery with... View Details
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank... View Details
Keywords: Erin Peterson
- 18 Nov 2014
- News
Alfred Raises $2M to Bring Its Personal Butler Service to Boston & Beyond
Keywords: Personal Services
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 23 Jul 2015
- News
How Pharma Can Offer More than Pills
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
with the management team at the time, to scale back all of those businesses, focus on the diamond in the rough that we had within our midst, the Dunkin’ Donuts business, polish that up, standardize the format, standardize the menu, the... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details