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Publications

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  • All HBS Web  (786)
    • News  (132)
    • Research  (543)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (202)

Show Results For

  • All HBS Web  (786)
    • News  (132)
    • Research  (543)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (202)
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  • 01 Aug 1998
  • News

High Honors

expanded into other parts of the country, added four production facilities, and saw sales top $7 million. In 1960, Barford sold his share of the business to his partners and returned home with his family to Toronto. The following year, he... View Details
  • 01 Dec 2022
  • News

Action Plan: To the Letter

Chacko says, is the iTunes of fonts. And as with Apple, Monotype’s decision to embrace this model is changing the way users discover, prototype, and manage fonts. Monotype is expanding globally, adding to its range of typefaces and to its View Details
Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services
  • 01 Sep 2023
  • News

End Game

Illustration by James Steinberg In the 1960s and 1970s, as the environmental movement dawned in the United States, a new generation of activist-minded entrepreneurs appeared. Among them were companies like Body Shop, Aveda, Tom’s of Maine, and Whole Foods—all founded... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade
  • 22 Feb 2022
  • News

New Urban Order

expected to grow. Those combined forces present an existential challenge—and a megalopolis-sized opportunity—for entrepreneurs. “As population growth and weather-related pressures increase, the necessity of using our existing resources... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 20 Jan 2023
  • News

Free Spirits

January 2022, Tilden stepped into an increasingly popular party. The rise of non-alcoholic (NA) beverages has been one of the big headlines in the industry, where sales of beer grew almost 70 percent from 2016 to 2021, according to... View Details
Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality
  • 01 Mar 2006
  • News

Back to School

resources department from a paper-pushing backwater to an entity that is strategically incorporated into the district’s overall mission. “One observation that we made early in PELP is that school systems have essentially not changed their personnel practices around... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services
  • 01 Apr 2000
  • News

Rethinking Call Centers: Effective Delivery of Service is Key

that recent literature has discussed "various ways to steer customer interactions to sale opportunities," the authors assert that the topic of effective service delivery has almost entirely been overlooked. "Before being able to generate... View Details
  • 01 Sep 2013
  • News

Passion & Purpose

expertise in technology was helpful because I didn't have preconceived notions of how things should be done.” Lee transformed a struggling software sales company into a global provider of IT products and services. Under her leadership,... View Details
Keywords: awards; Finance; Computer Systems Design and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Jun 2016
  • News

Feedback

food, the health and safety of its consumers will fare better as well. All countries maintain their social fabric through food and family. Doug realized early on that food is fun, and food drives community and wellness. Enormous business opportunities had to follow... View Details
  • 10 Mar 2021
  • News

Vision: A Unicorn Evolves

“I realized that it’s not about the idea; it’s about the team,” Medina recalls of those early days. It was a revelation that would serve him well. Medina soon joined forces with product designer Andrew Kinzer and enrolled in the... View Details
Keywords: April White; entrepreneurship; technology; startups; leadership
  • 01 Apr 2000
  • News

Award-Winning Article Urges Companies to Loosen Ties that Bind

expenses associated with everyday activities such as management meetings, conferences, phone conversations, sales calls, reports, and memos. Hagel and Singer maintain that by dramatically reducing interaction costs, the Internet and other... View Details
  • 08 May 2014
  • News

The Sky's the Limit

to how sheltered I was," Eaton says. After completing the PMD program, Eaton returned to the business world as international program manager for the Blackhawk helicopter at Sikorsky Aircraft, then as commercial sales manager. She also... View Details
Keywords: Jill Radsken; women's issues; avaition; Air Transportation; Transportation
  • 01 Jun 1998
  • News

HBS Forum: Business Leadership in the Social Sector

academics, and business leaders, including former Goldman Sachs cochairman and Deputy Secretary of State John C. Whitehead (MBA 11/'47), the driving force behind the Initiative on Social Enterprise at HBS. Also taking part were more than... View Details
  • 01 Mar 2016
  • News

Off Script

top posts at Schering-Plough and Wyeth. Are there structural reforms that could be implemented in the drug industry to lower the market-driven price of drugs? Forcing pharma firms to invest in R&D a minimum percentage of the View Details
Keywords: Insurance Carriers and Related Activities; Finance
  • 01 Sep 2003
  • News

Sharon Patrick

a magazine and was looking to expand her reach. The two joined forces as partners to build MSO, the well-known “omnimedia” empire for the home that reported revenues of $296 million last year — on $1.5 billion in retail sales, including... View Details
Keywords: Susan Young; Finance; News, Library, Internet, and Other Services; Information
  • 25 Aug 2022
  • News

Case Study: Sound Check

Hoffman-Senn. The founders have questions about a leap like this: How would they adapt to the sales cycles? How or when would larger clients affect their staffing structure and self-service platform? Are these worries even warranted?... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 23 Jan 2017
  • News

The CEO Who is Perking Up Peet’s Coffee

In a profile of Peet’s Coffee CEO David Burwick (MBA 1989), the East Bay Times details the company’s growth under his watch: Since 2013, annual sales have jumped from $395 million to almost $800 million, 70 new locations have been added,... View Details
  • 01 Aug 2001
  • News

T.J. Dermot Dunphy (MBA '56)

made significant investments in research, technology, and a consultative sales force — all geared toward focusing Sealed Air on higher-margin, specialty solutions. He believes his most significant... View Details
Keywords: Alumni Achievement Award; Management
  • 01 Mar 2007
  • News

Courting the Poor

A BETTER MOUSETRAP: At a Magazine Luiza virtual showroom, sales staff use computers to help customers make their purchases. Photo COURTESY MAGAZINE LUIZA The inspiration for a new case can strike at any time. For HBS associate professor... View Details
Keywords: Julia Hanna; department stores; Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade
  • 01 Dec 2015
  • News

Snapping Up Voters

Saliterman—a 33-year-old veteran of the Bush White House and Republican National Committee—promoted new tools that permitted campaigns to run ads for a select group of voters before YouTube videos. After moving to launch Snapchat’s first political advertising View Details
Keywords: Sasha Issenberg
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