Robert S. Benchley - Publications - Faculty & Research

that just happens. It is something they create. The examples are legion. Robert Noyce invented the integrated circuit on a silicon substrate because the hand work involved in manually connecting lots of tiny wires annoyed him. He... View Details

Keywords: by Richard S. Tedlow

01 Oct 2007
Working Paper Summaries

Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services

Keywords: by Robert S. Huckman, Bradley R. Staats & David M. Upton; Video Game; Web Services

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

and as part of succession planning. Biographies Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School, and is a cofounder and chairman of Balanced Scorecard... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San Antonio; View Details

Keywords: by Carmen Nobel; Health

26 Mar 2006
Research & Ideas

The Office of Strategy Management

"Why is there such a persistent gap between ambition and performance?" ask Robert Kaplan and David P. Norton in "The Office of Strategy Management" in the October 2005 Harvard Business Review. "The gap arises, we... View Details

Keywords: by Martha Lagace

01 Mar 2017
Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details

Keywords: by Michael Blanding; Health

09 Jun 2009
Research Event

Business Summit: Enterprise Risk Management

Editor's Note: This is a summary of an HBS Business Summit presentation. View a full summary and video of the event on the HBS Centennial Web site linked below. Date of Event: October 14, 2008 Moderator: Robert View Details

Keywords: Re: Robert S. Kaplan

02 Feb 2004
Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and David P. Norton, co-founder with... View Details

Keywords: by Martha Lagace

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Learning from Customers in Outsourcing: Individual and Organizational Effects

Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry

Novel Risks

Creating the Office of Strategy Management

Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience

Time-Driven Activity-Based Costing

Intelligent Design of Inclusive Growth Strategies

Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery

How Should We Pay for Health Care?

Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

Cohort Turnover and Productivity: The July Phenomenon in Teaching Hospitals

The Creative Consulting Company

How the Giants of Enterprise Seized the Future