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Show Results For
- All HBS Web
(1,183)
- News (167)
- Research (881)
- Events (3)
- Multimedia (14)
- Faculty Publications (719)
- 12 May 2015
- News
A Flash of Insight
When American Airlines Flight 11 struck the North Tower of the World Trade Center on the bright, sunny morning of September 11, 2001, it set off a chain of dark events that would kill 3,000 people and change forever the way many Americans thought about their safety,... View Details
- 25 Jun 2014
- News
A Man on a Mission
"My wife says I flunked retirement," says Julian Earls (PMD 37, 1979) with a laugh. Maybe so, but he clearly has never flunked anything else. The holder of 10 university degrees, including six honorary doctorates, the recipient of government service awards from two US... View Details
- 26 Feb 2020
- HBS Seminar
Robert S. Gibbons, Massachusetts Institute of Technology
- 14 May 2014
- News
(Re)moving the Needle
You wouldn't think that the lowly, annoying mosquito would have anything to teach researchers working on the cutting edge of drug delivery methodology, but you would be wrong. Have you ever noticed that you don't become aware of a mosquito biting you until it's too... View Details
- 19 Jan 2017
- News
Finding Purpose in Profit
Photos by Scott Clark Kim Riether Coupounas (MBA/MPA 1995) has an easy laugh. It erupts when the opera-trained singer and accomplished martial artist is asked whether hitting a high C helps power her fist through a stack of boards. “I never thought of trying that,” she... View Details
- 24 Feb 2014
- News
A Capital Idea for Small Business
Callaghan McGee Photos by Tracy Powell (Editor's Note: Brad McGee passed away in November 2015.) John Callaghan (MBA 1984) and Brad McGee (MBA 1987) became close friends while growing up in the small town of Carmel, NY. Their friendship has spanned more than four... View Details
- 17 May 2013
- News
Live With Former Goldman Sachs Vice Chairman Robert S. Kaplan
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market share, account share, acquisition,... View Details
Keywords: by Robert S. Kaplan
- May 03 2022
- Interview
Interview with Faculty Cochairs Robert S. Kaplan & Herman B. 'Dutch' Leonard
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
Benchmarking certainly has its virtues. Comparing production time or the cost of a standard process to that of peer companies can yield important insights about your own efficiencies—and ultimately, competitiveness. But benchmarking also has its limits. When you ignore... View Details
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
In the aftermath of such highly public and grossly damaging business debacles as Enron, Tyco, and WorldCom, much attention and plenty of criticism have been directed at those companies' corporate boards. Traditionally, board responsibilities have been to oversee the... View Details
Keywords: by Robert S. Kaplan
- 18 Feb 2014
- News
Stick with Plan A
MADDY "When I have my mind set on something, I do not create a Plan B," says Monique Maddy (MBA 1993). "I feel that it lessens my commitment and my focus. If it doesn't work out, I come up with another Plan A, which I will also relentlessly pursue." Serial entrepreneur... View Details
Clayton S. Rose
Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details
Keywords: financial services
- 19 May 2003
- Research & Ideas
Expensing Options Won’t Hurt High Tech
in lieu of higher salaries. The claim simply ignores the fact that a lack of cash need not be a barrier to compensating executives.— Zvi Bodie, Robert S. Kaplan, and Robert C.... View Details
- 17 Mar 2010
- Working Paper Summaries
Conceptual Foundations of the Balanced Scorecard
Keywords: by Robert S. Kaplan
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
Activity-based costing, ABC, would seem to be an accurate way for managers to assign costs to the customers and products that use a department's services. But real-world use has shown ABC loses power in large-scale operations, and can be difficult to implement and... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- Awards
University of Waterloo. Doctor of Letters, Honoris Causa
By: Robert S. Kaplan
Awarded a Doctor Honoris Causa from the University of Waterloo in 2008. View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of four processes—customer... View Details
Keywords: by Robert S. Kaplan & David P. Norton