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Publications

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  • All HBS Web  (91)
    • Faculty Publications  (29)

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    • All HBS Web  (91)
      • Faculty Publications  (29)

      Robert AustinRemove Robert Austin →

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      • January 2003 (Revised August 2005)
      • Case

      CareGroup

      By: F. Warren McFarlan and Robert D. Austin
      Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details
      Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry
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      McFarlan, F. Warren, and Robert D. Austin. "CareGroup." Harvard Business School Case 303-097, January 2003. (Revised August 2005.)
      • 2002
      • Book

      Corporate Information Strategy and Management: The Challenge of Doing Business in a Network Economy

      By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan
      Keywords: Information; Strategy; Management; Problems and Challenges; Economy; Technology
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      Applegate, Lynda M., Robert D. Austin, and F. Warren McFarlan. Corporate Information Strategy and Management: The Challenge of Doing Business in a Network Economy. 6 New York: McGraw-Hill, 2002.
      • 2002
      • Casebook

      Creating Business Advantage in the Information Age

      By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan
      Keywords: Competitive Advantage; Information Industry
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      Applegate, Lynda M., Robert D. Austin, and F. Warren McFarlan. Creating Business Advantage in the Information Age. Boston, MA: McGraw-Hill, 2002.
      • 2002
      • Manual

      Instructor's Manual to accompany Creating Business Advantage in the Information Age

      By: Lynda M. Applegate, Robert D. Austin and F. Warren McFarlan
      Keywords: Competitive Advantage; Information
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      Applegate, Lynda M., Robert D. Austin, and F. Warren McFarlan. Instructor's Manual to accompany Creating Business Advantage in the Information Age. New York: McGraw-Hill, 2002.
      • March 2000 (Revised November 2000)
      • Case

      IBM Corporation Turnaround

      By: Robert D. Austin and Richard L. Nolan
      Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover. View Details
      Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry
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      Austin, Robert D., and Richard L. Nolan. "IBM Corporation Turnaround." Harvard Business School Case 600-098, March 2000. (Revised November 2000.)
      • 1998
      • Working Paper

      Manage ERP Initiatives as New Ventures, Not IT Projects

      By: Robert D. Austin and Richard L. Nolan
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      Austin, Robert D., and Richard L. Nolan. "Manage ERP Initiatives as New Ventures, Not IT Projects." Harvard Business School Working Paper, No. 99-024, December 1998.
      • October 1998 (Revised June 2001)
      • Teaching Note

      Cisco Systems, Inc.: Implementing ERP TN

      By: Richard L. Nolan, Robert D. Austin and Mark J. Cotteleer
      Teaching Note for (9-699-022). View Details
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      Nolan, Richard L., Robert D. Austin, and Mark J. Cotteleer. "Cisco Systems, Inc.: Implementing ERP TN." Harvard Business School Teaching Note 699-031, October 1998. (Revised June 2001.)
      • July 1997 (Revised June 2001)
      • Case

      H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)

      By: Robert D. Austin and F. Warren McFarlan
      H.E. Butt Grocery Co. led the grocery industry in adopting many innovations, including category management, electronic data interchange, and continuous replenishment. They have also moved aggressively and profitably into newer applications such as Scanner-based payment... View Details
      Keywords: Information Management; Independent Innovation and Invention; Innovation and Invention; Business Organization; Risk and Uncertainty; Science-Based Business; Cross-Cultural and Cross-Border Issues; Management Analysis, Tools, and Techniques; Risk Management; Electronics Industry; Computer Industry
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      Austin, Robert D., and F. Warren McFarlan. "H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)." Harvard Business School Case 198-016, July 1997. (Revised June 2001.)
      • Research Summary

      Impact of Technology on Industry Structure and Competitive Strategy

      By: Stephen P. Bradley
      Stephen Bradley’s research has focused for several years on the impact of technology on industry structure and competitive strategy. In particular he has been studying the convergence of information technology and telecommunications and how this convergence is... View Details
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