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- All HBS Web
(484)
- News (40)
- Research (374)
- Events (1)
- Multimedia (3)
- Faculty Publications (264)
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- 01 Oct 1999
- News
HBS Alumni Association Board of Directors: President's Report
retain members. Membership growth and retention is a challenge, given the busy schedules of all alumni and the fact that people transition through jobs and locations more quickly, are more selective about which organizations to join, and... View Details
- 01 Jun 2017
- News
Better Hiring Through Brain Science
Illustrations by Marcos Chin Illustrations by Marcos Chin Hiring companies employ Pymetrics to source additional talent and filter massive applicant pools as well as to boost retention and serve as a development tool. “We follow the... View Details
Keywords: Dan Morrell
- 04 Feb 2022
- News
Hour by Hour
people who have had that training, to be able to use it to earn additional income.” HourWork also specializes in improving retention rates, surveying employees who leave a company and using that data to help businesses address issues that... View Details
- 04 Dec 2020
- News
Hour by Hour
familiar with your systems and your culture,” notes Morris. “And we’re trying to get people who have had that training, to be able to use it to earn additional income.” Syrg also specializes in improving retention rates, surveying... View Details
- 23 Mar 2020
- News
Signal Boost
standpoint. As a businessperson who made her case for the minivan left-sliding door at Chrysler, Lara knows that diversity and retention within a company only make organizations stronger. “We can say, ‘Hey, large corporation, you need to... View Details
- 25 Aug 2022
- News
Case Study: Sound Check
improved long-term retention rates. In the early days, it’s best to optimize for product feedback. If it’s easier to sell to smaller customers (with more volume), stick with this segment and treat the feedback as gold. Rapidly iterate... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 01 Sep 2013
- News
Passion & Purpose
employees in 28 offices. The company, with an industry-high 99 percent customer retention rate, regularly receives awards for its customer service. Roger W. Sant, MBA 1960 Cofounder and Chairman Emeritus, The AES Corporation, Washington,... View Details
- 01 Jun 2016
- News
Feedback
design a similar program where its cards can be given to frequent-fliers or very high-value customers to drive retention and repurchase for the client company. —Andy Kaplan (MBA 1978) via alumni.hbs.edu View Details
- 01 Sep 2012
- News
A Silent Workplace Crisis
in the health, productivity, and retention of their experienced employees, addressing the issue of aging and elder care makes both economic and strategic sense. Yet the number of employers offering elder-care referrals is declining... View Details
- 01 Dec 2012
- News
50 Years & Counting
"When men and women across the firm internalize a definition of competence and power that includes women, that makes a difference in retention and advancement." A longitudinal study of the consulting firm Deloitte LLP delves into the... View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
commitment from local employers whose staff would use our center. We would locate in the same building or very near a large employer to facilitate ease of use by their employees. The benefit to the employer was staff retention and... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that included a videotaped segment on... View Details
- 01 Dec 2009
- News
Up on the Green Roof
environmental impact, energy efficiencies, and extended life, it offers benefits over time that outweigh the additional costs. A green roof is actually two roof systems in one. On the bottom is an impermeable membrane similar to that of a conventional roof. Atop that... View Details
- 04 Sep 2019
- News
Clicks and Mortar
ego-expressive, experiential, social, and recreational goals into the journey, so that each customer acquisition, distribution, and retention channel is contributing in a different way. I think it’s interesting to look at where Amazon is... View Details
- 01 Dec 2017
- News
Case Study: The Doctor Deficit
develop a solid business model with value-added services. It’s difficult to have exclusivity for this type of marketplace, so retention is key. —Yishan Cao (MBA 2007) Case Study Update: QE Solar Three years ago, QE Solar founder Ken... View Details
Keywords: April White
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
Honeycomb, is designed to be a space where families can capture and curate priceless moments within a private circle. Engagement and retention went through the roof as a result, Lin says, with many parents using the app every day. Half of... View Details
- 01 Jun 1998
- News
HBS Forum: Business Leadership in the Social Sector
also need is to have somebody to tell me I'm worth something.' Ex-welfare recipients have a higher retention rate than regular hires. At United, we match each one with a mentor; it's worked so well, we're thinking of providing mentors to... View Details