Publications

Purchase

18 Feb 2015
News

Improving Patient Care

Winter 2016
Article

Improving Store Liquidation

By: Nathan Craig and Ananth Raman

This paper introduces methods for increasing the efficiency of retail store liquidation, which we define as the time-constrained divestment of retail outlets through an in-store sale of inventory. The retail industry depends extensively on liquidation, not only as a... View Details

Keywords: Organizational Change and Adaptation; Operations; Investment; Retail Industry

August 2021
Article

Improving Sales Hiring

By: Frank V. Cespedes

Sales hiring presents inherent challenges not found to the same extent in talent management in other functional areas. Moreover, common hiring practices make a tough job needlessly harder. This article suggests practical ways to improve sales hiring: Hire for the Task,... View Details

Keywords: Sales; Selection and Staffing

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

argument is that it has a theory of change for this intervention, based on existing research that suggests urban sanitation improves environmental and human health. But it has made a conscious decision that... View Details

Keywords: by Julia Hanna

24 May 2013
Working Paper Summaries

Improving Store Liquidation

Keywords: by Nathan Craig & Ananth Raman; Retail

11 Jun 2014
News

Improving conditions for climbers' guides in Nepal

After scaling Mount Everest in 2013, Jan Petzel (MBA 2003) transformed his personal triumph into an opportunity to raise funds for the construction of a permanent shelter and medical facility in the Gokyu Lakes region of Nepal View Details

03 Oct 2008
News

A New Perspective for Improving Finnish Health Care

May 15, 2012
Article

Ensuring Quality Cancer Care: A Follow-Up Review of the Institute of Medicine’s 10 Recommendations for Improving the Quality of Cancer Care in America

By: Tracy E. Spinks, Heidi W. Albright, Thomas W. Feeley, Ron Walters, Thomas W. Burke, Thomas Aloia, Eduardo Bruera, Aman Buzdar, Lewis Foxhall, David Hui, Barbara Summers, Alma Rodriguez, Raymond DuBois and Kenneth I. Shine

Responding to growing concerns regarding the safety, quality, and efficacy of cancer care in the United States, the Institute of Medicine (IOM) of the National Academy of Sciences commissioned a comprehensive review of cancer care delivery in the US health care system... View Details

Keywords: Cancer; Quality; Cancer Care In The U.S.; Quality Improvement; Health Care and Treatment; Health Industry; North and Central America

2013
Working Paper

Improving Store Liquidation

By: Nathan Craig and Ananth Raman

Store liquidation is the time-constrained divestment of retail outlets through an in-store sale of inventory. The retail industry depends extensively on store liquidation, not only as a means for investors to recover capital from failed ventures, but also to allow... View Details

Keywords: Business Exit or Shutdown; Financial Condition; Operations; Retail Industry

June 2014
Article

Improving Value with TDABC

By: Robert S. Kaplan

The article discusses the benefits of time-driven activity-based costing (TDABC) combined with outcomes measurement for healthcare organizations. Topics covered include improving resource efficiency, optimizing care over the complete care cycle, and planning and... View Details

Keywords: Goals and Objectives; Activity Based Costing and Management; Health Care and Treatment; Health Industry

31 Oct 2014
News

Do Team Games for Employees Really Improve Productivity?

05 May 2014
Research & Ideas

Reflecting on Work Improves Job Performance

improve their job performance. “Our work shows that if we'd take some time out for reflection, we might be better off.” In the working paper Learning by Thinking: How Reflection Aids Performance, the authors... View Details

Keywords: by Carmen Nobel

March 1991
Background Note

Note on Taguchi Methods for Improving Quality Through Design

By: Steven C. Wheelwright

26 May 2003
Research & Ideas

Corporate Transparency Improves For Foreign Firms in U.S. Markets

in its annual financial statements, primarily the annual report. For this we use the recently released transparency-and-disclosure scores provided by Standard and Poor's. Q: What did you discover about the disclosure practices of foreign... View Details

Keywords: by Cynthia Churchwell

May 2006
Exercise

Improving Performance: Boat Building Exercise

By: Steven C. Wheelwright and Kerry Herman

Provides a framework for team problem solving and process improvement following concepts widely attributed to Toyota Motor Co. View Details

Keywords: Framework; Management Practices and Processes; Problems and Challenges; Groups and Teams

2016
Article

Does volunteering improve well-being?

By: A.V. Whillans, Scott C. Seider, Lihan Chen, Ryan J. Dwyer, Sarah Novick, Kathryn J. Gramigna, Brittany A. Mitchell, Victoria Savalei, Sally S. Dickerson and Elizabeth W. Dunn

Does volunteering causally improve well-being? To empirically test this question, we examined one instantiation of volunteering that is common at post-secondary institutions across North America: community service learning (CSL). CSL is a form of experiential learning... View Details

Keywords: Prosocial Behavior; College Students; Bayesian Statistics; Education; Well-being

March 2018 (Revised February 2020)
Teaching Note

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States

Purchase

February 1997 (Revised June 1997)
Teaching Note

Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes

Provides the conceptual framework and teaching suggestions for the teaching module "Designing, Managing and Improving Operations Processes." This module is the first of three in the course "Designing, Managing and Improving Operations." View Details

Keywords: Management; Design; Operations

Purchase

Article

Social Technology: An Interdisciplinary Approach to Improving Care for Older Adults

By: Arthur Kleinman, Hongtu Chen, Sue E. Levkoff, Ann Forsyth, David E. Bloom, Winnie Yip, Tarun Khanna, Conor J. Walsh, David Perry, Ellen W. Seely, Anne S. Kleinman, Yan Zhang, Yuan Wang, Jun Jing, Tianshu Pan, Ning An, Zhenggang Bai, Jiexiu Wang, Qing Liu and Fawwaz Habbal

Population aging is a defining demographic reality of our era. It is associated with an increase in the societal burden of delivering care to older adults with chronic conditions or frailty. How to integrate global population aging and technology development to help... View Details

Keywords: Health Care and Treatment; Age; Service Delivery; Information Technology; Collaborative Innovation and Invention