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- All HBS Web (160)
- Faculty Publications (18)
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- All HBS Web (160)
- Faculty Publications (18)
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- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
to learn how being last affects consumer behavior. To get started, Buell and Harvard student Jay Chakraborty observed customers at a local grocery store with five checkout lanes—a total of 286 customers over a cumulative five hour span.... View Details
- 12 Nov 2001
- Research & Ideas
The Three Components of Family Governance
children can begin to learn about the business and develop relationships with their siblings and cousins. Figure 1: Basic Governance Structures of the Family Business System Family assembly activities include View Details
- 08 Jul 2014
- First Look
First Look: July 8
simply begin with the direction you want to go and take a small step. Thinking alone will never change your life-you must ACT. Then evaluate the lessons you learn from that first step, build on them, and take another step in your desired... View Details
Keywords: Carmen Nobel
- 21 Sep 2021
- Office Hours
Readers Ask: How Can I Gain Power and Influence?
interviewed more than 100 people as we prepared to write the book. We’ve learned so much from every one of them, and we’re using some of their stories in the book to help our readers connect the findings from research in social sciences... View Details
Keywords: by Kristen Senz
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
only thing that this sort of learned pragmatism gives me is the opportunity to engage my colleagues who have the real power to make a difference in this country." And he said, "We'll see." So I guess he's right. We'll see. Neeley: So your... View Details
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
leadership, be it leadership in business or politics. This changing context may have spurred an interest in, and help legitimate, the study of leadership. Q: What key learnings can managers and executives take away from your book? A:... View Details
- 15 Dec 2003
- Research & Ideas
Women Leaders and Organizational Change
way things are, like water to a fish or the air we breathe. What's to notice? What's to change? To make progress on this problem, people must take risks, learn new ways, experiment. The notion that the basic organizing principles that... View Details
Keywords: by Mallory Stark
- 20 Mar 2012
- First Look
First Look: March 20
Limited Companies Act in order to achieve greater representation of women on corporate boards. According to the amendment, all state-owned companies and public limited companies were required to have at least 40% women on their boards.... View Details
Keywords: Sean Silverthorne
- 08 Mar 2011
- First Look
First Look: March 8
underwriting representative for public television and radio stations throughout the United States. When Mr. Williams and his wife, Linda Williams, started NPB in 1996, they had imagined it would grow quickly and be acquired by a larger media View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
process with team-level prioritizing, updating, and helping, based on new-found accountability, overlapping representations of work, and belonging-despite the lack of stable team composition. Quantitative data revealed changes to the... View Details
Keywords: Sean Silverthorne
- 25 Apr 2007
- Research & Ideas
Feeling Stuck? Getting Past Impasse
and of the way we're going to fit into it—is no longer working. We all carry a representation of the world, our work, how we do our work, and how we fit in and where we're going; and that map is always inadequate in a number of ways. It... View Details
Keywords: by Martha Lagace
- 20 Nov 2012
- First Look
First Look: November 20
quantitative insight on the link between a firm's business model choices and their ultimate profit consequences. We apply the method to Walmart. Using evidence from annual reports, research papers, case studies, and books for the period of 1972-2008, we build a... View Details
Keywords: Sean Silverthorne
- 14 Jul 2003
- Research & Ideas
Understaffed and Overworked: What Now?
rate as must-do's entirely on your own, Andrus says. "After I go through this process myself, I go see my boss to make sure I'm aligned with him and with his stakeholders. You have to learn to be open and to listen to how your boss... View Details
Keywords: by Paul Michelman
- 02 Feb 2004
- Research & Ideas
Mapping Your Corporate Strategy
business leaders. Martha Lagace: Why should companies learn more about the benefits of strategy maps? What could companies be doing better than they are now? Robert S. Kaplan: A strategy map provides a visual View Details
Keywords: by Martha Lagace
- 15 Jul 2014
- First Look
First Look: July 15
performance to provide quantitative insight into the link between a firm's business model choices and its profit consequences. The method is applied to Walmart by building a qualitative representation of its business model and mapping... View Details
Keywords: Carmen Nobel
- 27 May 2009
- First Look
First Look: May 27, 2009
different management systems. Through stories and cases drawn from years in the field, he reveals how health-care providers can successfully manage both modes. To do so, they must reevaluate traditional roles and embrace continuous View Details
Keywords: Martha Lagace
- 28 May 2013
- First Look
First Look: May 28
learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP) was designed to enable leaders to overcome... View Details
Keywords: Sean Silverthorne
- 20 May 2008
- First Look
First Look: May 20, 2008
Governance, edited by Kulsum Ahmed and Ernesto Sanchez-Triana. Washington, D.C.: The World Bank, 2008 Abstract This paper explores how "learning" occurs in the context of environmental policy formulation and implementation. Rather than viewing policy View Details
Keywords: Martha Lagace
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
Your Skills: Managing Teams The ability to lead teams is fast becoming a critical skill for all managers in the 21st century. Here are four HBS Working Knowledge stories from the archives that address everything from how teams learn to... View Details
Keywords: by Staff
- 01 Oct 2013
- First Look
First Look: October 1
legislators in India influences development outcomes, both for citizens of their religious group and for the population as a whole. Using an instrumental variables approach derived from a regression discontinuity, we find that increasing the political View Details
Keywords: Sean Silverthorne