Reopening - Publications - Faculty & Research

June 2024 (Revised August 2024)
Case

Hospital for Special Surgery: Returning to a New Normal? (A)

By: Robert S. Huckman, Michael Lingzhi Li and Camille Gregory

Early on the morning of April 27, 2020, Justin Oppenheimer stood outside the entrance to the lobby of the Hospital for Special Surgery (HSS) Pavilion Building with mixed emotions. On one hand, Oppenheimer, HSS’ Enterprise Chief Operating Officer and Chief Strategy... View Details

Keywords: Operations Management; Scheduling; Optimization; COVID-19; Health Care and Treatment; Operations; Customer Focus and Relationships; Disruption; Health Industry; United States

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2022
Book

Empires of Ideas: Creating the Modern University from Germany to America to China

By: William C. Kirby

The modern university was born in Germany. In the twentieth century, the United States leapfrogged Germany to become the global leader in higher education. Will China challenge its position in the twenty-first?
Today American institutions dominate nearly every... View Details

Keywords: University; Higher Education; History; United States; Germany; China

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17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

be.” — Admiral James Stockdale. In August, while most developed nations’ rates of COVID-19 infections are falling, the rate in the United States continues to rise. States that had reopened or begun to, such as California and Texas, have... View Details

Keywords: by Boris Groysberg and Robin Abrahams

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

now. While some people find working from home energizing, many employees probably won’t be able to be as effective as they would be under normal conditions. Sadun, who spent the spring advising the Italian government about how to reopen... View Details

Keywords: by Danielle Kost

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

exposure to radiation was unlikely. Truck drivers were refusing to deliver supplies to the city. Niinami intuitively understood that reopening a convenience store there would bring back a sense of normalcy and create hope for the city’s... View Details

Keywords: by Dina Gerdeman

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

and 8 million employees out of work—three times the job losses seen by any other industry. While some restaurants began reopening in May and June, most featured only takeout, delivery, or outdoor dining options due to local restrictions.... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

industries, including bars and restaurants, retailers, and hotels, forcing many to close their doors for good. But while many service-oriented companies were permitted to gradually reopen with precautions in place, the cruise industry had... View Details

Keywords: by Michael Blanding; Travel

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

we through our behaviors, it's the best way in which to protect ourselves and others right now. Frazier: That's absolutely the case. Neeley: This is also a global pandemic, the scale and the scope of what's happening is mind blowing to me. And this needs a global... View Details

Keywords: by Staff; Pharmaceutical

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

increasingly apparent across professions worldwide, for all kinds of working women as the coronavirus continues to wreak havoc in the United States and around the world. Leadership should consider childcare infrastructure at each educational and other organizations... View Details

Keywords: by Sean Silverthorne

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

example, did the board act appropriately in firing Easterbrook without cause in the first place? As a board member, would you support a decision to reopen the case to seek termination with cause? If so, how much would you seek to recoup?... View Details

Keywords: by James Heskett

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

conditions. He might say, "We can provide additional support but only if you agree to purchase some of the following additional services," or, "This is literally the best we can do on price right now. But if you can adjust some of your demands, we might... View Details

Keywords: by Deepak Malhotra

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated.... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

reopen or what our ability to rehire will be at that time. We chose a course of action where we could be upfront and transparent with impacted employees, offer severance, and open the door for employees to seek other immediate work.” Like... View Details

Keywords: by Boris Groysberg and Sarah Abbott

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

$100 million loss. As soon as 11 days after the disaster, he started reopening Lawson stores in the affected region to help regain normalcy and take steps toward rebuilding the economy. "Because I had communicated Lawson’s purpose as a... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail

10 Aug 2020
Research & Ideas

COVID's Surprising Toll on Careers of Women Scientists

isn’t often considered when institutions craft broad work policy meant to cover as many employees as possible. The issue may linger as institutions plan to reopen amid the pandemic. Without adequate childcare services, “Researchers with... View Details

Keywords: by Rachel Layne; Pharmaceutical; Biotechnology; Health

15 Dec 2020
Research & Ideas

The Unspoken Messages of COVID-19 Restrictions

fact, Harvard University research suggests that reopening restaurants last spring, shortly after the pandemic’s first wave, may have led some people to assume that eating out was safe—despite the now-documented links between indoor dining... View Details

Keywords: by Danielle Kost; Food & Beverage

15 May 2020
Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

social restrictions and reopen businesses? Other questions depend on the answers to the medical questions. Will government funds for the disadvantaged people and businesses be sustainable? What will happen to inflation? Will food supplies... View Details

Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

crisis is just as crucial as the response.” Over 60 percent of tech outages result in at least $100,000 in total losses, and 15 percent cost upward of $1 million, according to the Uptime Institute, a technology trade group. In severe events, 25 percent of businesses... View Details

Keywords: by Hise Gibson and Anita Lynch

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