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- All HBS Web (308)
- Faculty Publications (137)
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- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
celebratory fireworks. "We've always thought of OPM as a family, so it's wonderful to see all the families here tonight," he noted. "The friendships and relationships that are reinforced by class reunions are always fruitful, and we hope... View Details
- 01 Dec 2017
- News
Yoga Inc.
amenities. (Bloomberg/Getty Images) “Yoga is at the core of our identity and culture,” Yeung continues. “It has kept us grounded in who we are as a company. It influences our brand strategy, the product categories we go after, and the View Details
Keywords: Deborah Halber
- 22 May 2014
- News
For Website Personalization, Simple Is the New Sexy
- 01 Mar 2025
- News
Alumni and Faculty Books
Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
relevant? —Rodrigo Abdalla (PLDA 15, 2014) REISNER: If, in spite of regulatory and political pressures, the USPS is permitted to build a long-term, trusted relationship with its carriers and customers, it can continue to change to meet... View Details
Keywords: Jen McFarland Flint
- 01 Apr 1999
- News
An Eye to the East
belief that to prepare managers well, we have to change. What we're doing in Asia has grown out of that belief. We need to create new intellectual capital to underpin our goals at HBS. Thus, we must deepen and extend the quantity and quality of research in Asia and the... View Details
Keywords: Alejandro Reyes
- 01 Apr 1997
- News
HBS Conferences Explore Range of Issues
his assessment in large measure on the mutual dependency of the two entities, Cheng said, "Hong Kong has benefited enormously from the economic opening of China. At the same time, Hong Kong has helped China build a successful market economy." Characterizing Hong Kong's... View Details
- 01 Jun 2022
- News
Blissful Thinking
that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an alcoholic, you can’t actually drink so much alcohol that you’re... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 25 Aug 2022
- News
Case Study: Sound Check
provide good information. Sites have to provide robust online experiences if they want to create strong bonds and real relationships with their customers, he adds. The Question: So far LS has signed on mid-size businesses that generate... View Details
- 01 Dec 2020
- News
In Review
trying to address the stubborn, long-lasting achievement and satisfaction gaps for women in our MBA program. Within three years, we substantially closed that gap, which gave us the self-confidence that we can advance inclusion when we put... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
organizations, Amabile decided to address the question as part of her ten-year longitudinal study on creativity. Now in her sixth year of this research, Amabile discussed some preliminary findings about the relationship between time... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
in the Networked Age by Reid Hoffman, Ben Casnocha, and Chris Yeh (MBA 2000) (Harvard Business Review Press) The employer-employee relationship is broken. The old model of guaranteed long-term employment no longer works in a business... View Details
- 10 Mar 2021
- News
Next Normal
arise. Although she does her best to support and empathize, she also keeps in mind a key lesson that she says took years of perspective to learn: not everyone will be happy all of the time. In other words, don’t fret that there will never be 100 percent View Details
- 01 Dec 2016
- News
Alumni Books of 2016
indexing to make their portfolio stronger and more profitable. The Pie Life: A Guilt-Free Recipe For Success and Satisfaction by Samantha Ettus (MBA 2001) (Ghost Mountain Books) Ettus wants to change the way you think about work/life... View Details
- 13 Jul 2016
- News
From Money to Ministry
He handled lending for the airline and aerospace industry during deregulation and many reorganizations. “I learned about relationship banking, as opposed to now, where it’s all about the deal, all quite transactional, to my dismay.”... View Details
Keywords: Margie Kelley
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers, and design a management system and scorecard with which to run the new organization. Oui, La... View Details
- 01 Dec 2013
- News
Your Own Medicine
in Michigan, Williams witnessed the satisfaction that his father and grandfather, both primary care physicians, got from helping others heal. This was his chance to feel that, too. "It was really an exposure to the kind of impact you... View Details
- 01 Dec 2001
- News
Reaching Out
satisfaction of applying their learning to a problem about which they care a great deal." Funded by the School principally through generous alumni gifts and supplementing what employer organizations can pay, fellowships enable students to... View Details
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
moms don’t have time to do: eat, read, work out, breathe, and have sex. Actress Evangeline Lilly writes about the importance and impact of film. Bestselling author Rene Denfeld focuses on her relationship with food after growing up... View Details