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- Faculty Publications (27)
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- All HBS Web (92)
- Faculty Publications (27)
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- January 2017 (Revised January 2019)
- Case
Shisong Cardiac Center: Kumbo, Cameroon
By: Kevin Schulman and Nelly-Ange Konthcou
Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa. As the continent transitions from communicable to non-communicable diseases, there is a critical shortage of surgical care required to treat these conditions. This case... View Details
Schulman, Kevin, and Nelly-Ange Konthcou. "Shisong Cardiac Center: Kumbo, Cameroon." Harvard Business School Case 317-085, January 2017. (Revised January 2019.)
- November 2020
- Article
Barriers to Hospital Electronic Public Health Reporting and Implications for the COVID-19 Pandemic
By: A Jay Holmgren, Nate Apathy and Julia Adler-Milstein
We sought to identify barriers to hospital reporting of electronic surveillance data to local, state, and federal public health agencies and the impact on areas projected to be overwhelmed by the COVID-19 pandemic. Using 2018 American Hospital Association data, we... View Details
Keywords: Electronic Health Records; Public Health; Syndromic Surveillance; Pandemic; COVID-19; Health Pandemics
Holmgren, A Jay, Nate Apathy, and Julia Adler-Milstein. "Barriers to Hospital Electronic Public Health Reporting and Implications for the COVID-19 Pandemic." Journal of the American Medical Informatics Association 27, no. 11 (November 2020).
- 10 Dec 2013
- First Look
First Look: December 10
Publications August 2013 Strategic Management Journal Location Choices under Strategic Interactions By: Alcácer, Juan, Minyuan Zhao, and Cristian Dezso Abstract—The literature on location choices has mostly emphasized the impact of location and firm characteristics.... View Details
Keywords: Sean Silverthorne
- Article
Transparency as a Solution for the Hospital Capacity Problem
COVID dramatically clarified a shortcoming in our great healthcare system, but like everything in the world, it has its shortcomings. What we see through the apex of COVID is that many hospitals in hotspot areas cannot provide an adequate supply of beds. Although the... View Details
Herzlinger, Regina E. "Transparency as a Solution for the Hospital Capacity Problem." Ohio State Law Journal 82, no. 5 (December 2021): 787–794.
- February 2014
- Article
Causes and Frequency of Unplanned Hospital Readmission After Total Hip Arthroplasty.
By: W. W. Schairer, D. C. Sing, T. P. Vail and K J Bozic
BACKGROUND:
Total hip arthroplasty (THA) is a beneficial and cost-effective procedure for patients with osteoarthritis. Recent initiatives to improve hospital quality of care include assessing unplanned hospital readmission rates. Patients presenting for THA have... View Details
Total hip arthroplasty (THA) is a beneficial and cost-effective procedure for patients with osteoarthritis. Recent initiatives to improve hospital quality of care include assessing unplanned hospital readmission rates. Patients presenting for THA have... View Details
Schairer, W. W., D. C. Sing, T. P. Vail, and K J Bozic. "Causes and Frequency of Unplanned Hospital Readmission After Total Hip Arthroplasty." Clinical Orthopaedics and Related Research 472, no. 2 (February 2014).
- May–June 2021
- Article
Capturing Value in Platform Business Models that Rely on User-Generated Content
By: Hemang Subramanian, Sabyasachi Mitra and Sam Ransbotham
Business models increasingly depend on inputs from outside traditional organizational boundaries. For example, platforms that generate revenue from advertising, subscription, or referral fees often rely on user-generated content (UGC). But there is considerable... View Details
Keywords: Business Model; Network Effects; Mergers and Acquisitions; Valuation; Risk and Uncertainty
Subramanian, Hemang, Sabyasachi Mitra, and Sam Ransbotham. "Capturing Value in Platform Business Models that Rely on User-Generated Content." Organization Science 32, no. 3 (May–June 2021): 804–823.
- Article
Spending Variation Among ACOs in the Medicare Shared Savings Program
By: Michael Anne Kyle, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide and Michael E. Chernew
OBJECTIVES: Understanding variation in spending across organizations, rather than across geographic areas, is important because care is delivered by organizations and interventions increasingly focus on organizations. Accountable care organizations (ACOs) are... View Details
Keywords: Medicare; Accountable Care Organizations; ACOs; Health Care and Treatment; Spending; Analysis
Kyle, Michael Anne, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide, and Michael E. Chernew. "Spending Variation Among ACOs in the Medicare Shared Savings Program." American Journal of Managed Care 26, no. 4 (April 2020): 170–175.
- June 2018
- Article
Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged
By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
Lee, Clarence, Elie Ofek, and Thomas Steenburgh. "Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged." Management Science 64, no. 6 (June 2018): 2473–2495. (Lead Article.)
- 12 Sep 2023
- Research & Ideas
How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify
Professor of Business Administration. “And in this situation, you get stuck there if you only offer a few services, don't have a good marketing strategy, or you don't really have a good referral program.” The research sheds light on an... View Details
- 08 Aug 2023
- Research & Ideas
Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions
that perpetuate the privileges of certain racial groups. “A lot of hiring comes through referrals, and people’s networks tend to be pretty racially segregated. So it’s possible that referrals will reinforce some of these disparities,”... View Details
Keywords: by Michael Blanding
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
your persona that tells you what they think about your level of competence, character, and commitment. Other times, you may receive indirect signals about your image, through job assignments or referrals and recommendations. Taken... View Details
Keywords: by Mallory Stark
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
employees, the sum of the effects of employee turnover, referrals of potential employees by existing ones, productivity, customer loyalty, and referrals of new customers attributable to culture can add up to... View Details
Keywords: by Sean Silverthorne
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
Do relationships between colleagues raise the bar? A new analysis of how physicians who know each other provide better patient care could impart wide-ranging lessons for the business world. Specialists who received referrals from primary... View Details
- Research Summary
Clinical Trials as a setting for Health Policy and Management Research
The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
themselves defined as important. The fledgling project took school leaders on a field trip to see innovative schools. Teachers’ lounges were renovated to turn them into havens for teachers to refuel. Accumulating evidence of benefits won support for Hallquist’s story.... View Details
Keywords: by Sean Silverthorne
- 08 Dec 2020
- Research & Ideas
Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles
through referrals stayed constant at about a third, meaning these recruited workers were coming at the expense of direct applicants. “People are still using their personal networks to find jobs, but now the firm is doing much more of the... View Details
- 24 May 2022
- Research & Ideas
Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors
emails from four candidates requesting a referral before choosing one. One of the four students was a Black male. Consistent with their earlier findings, the researchers found that when the Black male student mentioned his identity, he... View Details
Keywords: by Pamela Reynolds
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
in Manhattan won't mistake them for the more palatial Tiffany's or Harry Winston's, but the low-overhead, low-margin approach works for quite a few of America's financial and business elite. Repeat business and referrals make up the... View Details
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
small business productivity. For instance, the acceptance rate of students from underrepresented schools to top universities in the UK rose 34 percent after a letter from a top-tier student with a similar background was sent to pupils. And patient View Details
Keywords: by Dina Gerdeman
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
stand to benefit by saving time handling appointments, referrals and the like. Quelch says he recently had to arrange an appointment with a specialist, was told by the specialist's office he needed a View Details