Quit Rate - Publications - Faculty & Research

14 Feb 2011
Research & Ideas

Clay Christensen’s Milkshake Marketing

Updated to clarify a failure rate figure included in an earlier version. When planning new products, companies often start by segmenting their markets and positioning their merchandise accordingly. This segmentation involves either... View Details

Keywords: by Carmen Nobel; Retail; Service; Consumer Products; Food & Beverage

12 Mar 2024
Research & Ideas

Publish or Perish: What the Research Says About Productivity in Academia

research post-tenure. Encouraging researchers to take more risks The researchers also questioned professors’ personal appetites for risk-taking, hoping to gain answers to the age-old question: How do you get scientists to take more risks? They asked the professors to... View Details

Keywords: by Ben Rand; Education

31 Mar 2009
First Look

First Look: March 31, 2009

makes up 33% of Lan's overall revenues (markedly different from many U.S. legacy carriers that derive 3% to 4% of revenues from cargo). Since a change of ownership in 1994, Lan has grown steadily and quickly at a compound annual growth View Details

Keywords: Martha Lagace

23 Jan 2024
Research & Ideas

How to Keep Employees Productive: Support Caregivers

Ostensibly, Shah was trying to refocus employees. New research from Harvard Business School Professor Joseph B. Fuller offers a different take. When workers feel tension between their work and private lives, they’re likely to quit or be... View Details

Keywords: by Kara Baskin

04 Mar 2024
What Do You Think?

Do People Want to Work Anymore?

selection is less important, training is reduced, along with compensation, and as a result, there is a high rate of turnover with more time spent on recruiting (but not necessarily training). Within weeks of the publication of the... View Details

Keywords: by James Heskett

11 Oct 2010
Research & Ideas

It Pays to Hire Women in Countries That Won’t

especially tuned in to the consumer-spending habits of the local populace-a boon to companies trying to serve the local market. "Many female managers that we studied had valuable insights about consumer demand that were quite... View Details

Keywords: by Carmen Nobel

01 Oct 2009
Working Paper Summaries

Systemic Risk and the Refinancing Ratchet Effect

Keywords: by Amir E. Khandani, Andrew W. Lo & Robert C. Merton; Construction; Real Estate

26 Jun 2023
Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

horizontal and diagonal lines, curves, and waves, as well as adding some narrative arcs suggested by fiction writer Kurt Vonnegut. In a series of online studies, they asked participants to rate the different journey lines in several... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

23 Jul 2001
Research & Ideas

Sam Walton: Great From the Start

"Of course, what really drove Sam was that competition across the street—John Dunham over at the Sterling Store. Sam was always over there checking on John. Always. Looking at his prices, looking at his displays, looking at what was going on .... I'm sure it... View Details

Keywords: by Richard S. Tedlow; Retail

03 Oct 2022
Research & Ideas

Why a Failed Startup Might Be Good for Your Career After All

charismatic but controversial cofounder of WeWork, who quit as CEO in 2019 after a bungled initial public offering amid questions about his business practices. “The market values the experience they have and rewards them in terms of high... View Details

Keywords: by Sean Silverthorne

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

for anyone. Workers quit before progressing in their careers. Companies lost workers’ knowledge and experiences and had to invest in hiring new people. Adding to the feeling of powerlessness, junior employees weren’t included in... View Details

Keywords: by Avery Forman

25 Jun 2024
Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

management of women, although those stores didn’t perform quite as well as stores with managers and workers of the same gender. “It’s fascinating and points to differences in the instincts and baseline soft skills of men and women when... View Details

Keywords: by Kara Baskin; Food & Beverage

30 Apr 2007
Research & Ideas

All Eyes on Slovakia’s Flat Tax

As interest in the flat tax grows, the world seems transfixed on an unlikely country, Slovakia, whose 3-year-old tax reform program is paying early dividends. Essentially applying a uniform tax rate on citizens (and sometimes companies)... View Details

Keywords: by Martha Lagace

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

and a company’s decision to participate and the approach the company used to present employee demographic data. The researchers found that participants rated the company most favorably when it aggregated employee data across disparate... View Details

Keywords: by Shalene Gupta

14 Feb 2023
HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

Even Sweden isn’t quite the Sweden that many picture. “Americans, myself included, don’t have a fully fleshed-out understanding of what Swedish capitalism is like,” Spar says. “We think it’s more like socialism, and it’s not. It’s deeply... View Details

Keywords: by Lane Lambert

04 Mar 2024
Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

double the rate that women replaced men on the bench: 16 percent. Black people replaced Black people in 25 percent of successions. For other replacements, Black judges were appointed 7 percent of the time. White men replaced white men at... View Details

Keywords: by Michael Blanding

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

tipping and corruption is counterintuitive in the United States. But there is a fuzzy line between the two." Countries with higher rates of tipping behavior also tended to have higher rates of... View Details

Keywords: by Dina Gerdeman

17 Jul 2012
First Look

First Look: July 17

Review 90, nos. 7-8 (July-August 2012) Abstract The article argues that U.S. taxation reform should reduce corporate taxes, incorporate an awareness of the global marketplace, and generate revenue-neutral incentives for innovation. According to the article, a reduction... View Details

Keywords: Sean Silverthorne

10 May 2011
First Look

First Look: May 10

fail to detect dodges when speakers answer similar—but objectively incorrect—questions (the "artful dodge"), a detection failure that goes hand in hand with a failure to rate dodgers more negatively. We propose that dodges go... View Details