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- All HBS Web (436)
- Faculty Publications (37)
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- 01 Dec 2009
- News
One Man Crime Wave
languages. To many writers, critics, and fans, “JDM” lives on as an underappreciated master, a born storyteller who served up riveting, best-selling adventure tales that feature penetrating social commentary and sharp insights into human... View Details
- 11 Mar 2021
- News
Leading with Heart
Gulati: So now you come to Panera in 2019. What is your mandate? You arrive at Panera and what do you discover that you're coming into? Chaudhary: So Panera, for those of you listeners who may not know, just a quick sort of a fact check.... View Details
- 22 Feb 2022
- News
A World of Difference
curiosity and judgment can’t coexist; you’re either in one mode or the other. When we see things that are different—people who are different, views that are different from our own—we are quick to judge them. But when we substitute that... View Details
Keywords: Jen McFarland Flint
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
biggest barrier, quite honestly, was operations. Which is actually one of McDonnell strengths, but running two day parts at the same time through our kitchens was a good challenge-- just the real estate challenge on our grills and being able to have an Egg McMuffin... View Details
- 01 Dec 2022
- News
My First Job
work. I also learned that spending an hour talking to your girlfriend on the company phone when the boss is trying to call in is a quick way to get seriously reprimanded. Kwinters customers had two options: a ready-made steamed dog or a... View Details
- 27 Nov 2013
- News
No Bologna, Please
SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a... View Details
- 31 Mar 2022
- News
A Community Hunger Solution with Global Ambitions
chapters—features hyperlocal food drives. “The food comes from restaurants or corporations in the neighborhood, and our volunteers are residents of that neighborhood,” Ghose explains. The beneficiaries can be homeless people, or residents... View Details
- 11 Dec 2017
- News
Growing from Within
customer service are important. We track closely the voice of the customer. Both hotels and quick service restaurants are also primarily people businesses where having high-performing teams that are engaged... View Details
- 01 Oct 2002
- News
What's Cookin'
Diego–based chain of more than ninety buffet-style restaurants serving fresh salads, soups, pastas, and breads, CEO Michael Mack has implemented a flexible system that allows hourly employees to change their... View Details
Keywords: Hanna, Julia
- 01 Jun 2009
- News
The Maestro and the Market
experiences, you almost can’t listen to the customer.” Norton asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to... View Details
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
- 01 Jan 2010
- News
James A. Lovell, AMP 62, 1971
telecommunications industries. He then launched a more down-to-earth venture: Lovells at Lake Forest, a restaurant outside Chicago. Lovell is a sought-after expert on space, education, and science, and he speaks internationally. In 2003,... View Details
- 18 Jul 2018
- News
Ensuring HBS Remains a Dynamic Community
Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by... View Details
- 01 Jun 2006
- News
HBS Professors Pearson, Thurston Remembered
an enormous and long-lasting impact on students and faculty alike.” After retiring from the faculty in 1993, Pearson served as an operating partner at Clayton, Dubilier & Rice until 1997 and as chairman and CEO of YUM Brands, PepsiCo’s... View Details
- 01 Sep 2004
- News
Bill Dunaway (MBA 1964)
A self-described SOB — son of the boss — Bill Dunaway grew up working in his father’s pharmacy in Marietta, Georgia, a town of 61,000 outside Atlanta. After expanding the business to a chain of 18 drug stores, Dunaway sold the operation in 1989 and opened the 1848... View Details
- 09 Dec 2008
- News
Last Look - December 2008
others. It was attended by about half the section, which probably skipped a class with the permission of the instructor. Adored by Section E for his quick wit, warm personality, and brilliance in teaching the decision tree by the case... View Details
- 01 Dec 2002
- News
Raw, Done Well
California, Klein has bankrolled a 65- seat, gourmet raw-food restaurant called Roxanne's, named after his wife, who is also the establishment's chef. Klein sold his final high-tech venture in 1994 and became, for a time, chairman of the... View Details
- 01 Sep 2009
- News
Ready for Launch
after leaving HBS and have continued their entrepreneurial journey in the marketplace. Will this year’s new ventures follow in their footsteps? You be the judge. Here’s a quick look at the traditional and social enterprise business plan... View Details
- 01 Sep 2009
- News
From Bytes to Bites
serves on the boards of the San Francisco Chamber of Commerce and the Golden Gate Restaurant Association, an experience that has opened her eyes to the fascination and frustration of local politics. “Owning... View Details
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
discs) Restaurants (grocer's takeout) Steel production (minimills) Telephone-long distance (Internet telephony) Are some industries more vulnerable to this threat than others? There are some industries, or at least parts of them, that I... View Details