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- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off... View Details
- 31 Jul 2023
- News
Striving for Imperfection
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Since he left HBS in 1990, Charles Conn (MBA 1990) has built a full and varied portfolio career. Early on, he was a partner at McKinsey and then a tech executive, founding Ticketmaster-Citysearch. Today,... View Details
- 03 Nov 2015
- First Look
November 3, 2015
Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details
Keywords: Sean Silverthorne
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
connecting passengers. The system allows airport and airline officials to address likely bottlenecks before the security or immigration queues back up, and identify passengers at risk of missing connecting flights. Using real-time data... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
in their competition against p2p. Other differences are related to the "packaging" of content. Digital rights management (DRM) technologies, for example, are used to limit the playback of music purchased on iTunes, while music... View Details
- 27 May 2015
- Research & Ideas
Build 'Scaffolds' to Improve Performance of Temporary Teams
"Four minutes," a triumphant Amy C. Edmondson exclaims as she arrives at her Harvard Business School office, clutching a bike helmet and explaining that her commute is 10 minutes faster by bicycle than by car. Edmondson, the Novartis Professor of Leadership... View Details
- Web
Scaling Work - Research Computing Services
work done in less time. But only under certain circumstances! There two basic ways to use multiple cores: implicit parallelism built in to your application or library, and explicit parallelism that you program and manage yourself.... View Details
- 25 Apr 2017
- First Look
First Look at New Research, April 25
implications are discussed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51617 forthcoming Management Science Discretionary Task Ordering: Queue Management... View Details
Keywords: Sean Silverthorne
- 08 Aug 2006
- First Look
First Look: August 8, 2006
source of inferences about and precursors to perceived justice. The study offers implications for the management of queues as well as other artifacts. Cases & Course MaterialsChoicePoint (A) Harvard... View Details
Keywords: Sean Silverthorne
- 01 Sep 2005
- News
Predictable Surprises
pleased their clients will be with the results of their audit. Even with Sarbanes-Oxley, we’re still a long way from that. Are there predictable surprises in the queue now that might be preventable? I always tell everyone who will listen... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
waiting in queues or of exposing their private information. Second, and more importantly, South Korea took proactive measures to test its people, even those without symptoms, through contact tracing. In addition to having every confirmed... View Details
- Student-Profile
Hummy Song
and the productivity of the health care workforce. I am currently working on several projects that examine various operational and organizational factors that may affect worker productivity and quality of care. One of my projects explores the impact of different View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue View Details
Keywords: Sean Silverthorne
- 14 Jan 2014
- First Look
First Look: January 14
Hummy, Anita L. Tucker, and Karen L. Murrell Abstract—We conduct an empirical investigation of the impact of two different queue management systems on throughput times. Using an emergency department's (ED)... View Details
Keywords: Sean Silverthorne
- 31 Aug 2011
- Research & Ideas
Improving Fairness in Flight Delays
People who fly the friendly skies with any regularity have no doubt experienced the not-so-friendly feelings that come with missed connections, canceled flights, and general delays. Angry, powerless, they join the rebooking queue or camp... View Details
- 24 Mar 2015
- First Look
First Look: March 24
March 2015 American Economic Journal: Macroeconomics A Behavioral Model of the Popularity and Regulation of Demandable Liabilities By: Rotemberg, Julio J. Abstract—Overoptimism regarding one's ability to arrive early in a queue is shown... View Details
Keywords: Sean Silverthorne
- 04 Dec 2018
- First Look
New Research and Ideas, December 4, 2018
shareholders' economic interests and low corporate profitability, Japan introduced the JPX-Nikkei400 in 2014. The index highlighted the country's "best-run" companies by annually selecting the 400 most profitable of its large and liquid firms. We find that View Details
Keywords: Dina Gerdeman
- 30 Jul 2024
- News
Reddit’s Rise
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details