Publications

June 2014
Simulation

Balanced Scorecard Simulation

In this multi-player simulation, students experience the benefits and challenges of using a scorecard to implement strategic initiatives and monitor firm performance. Small teams of students work together to choose a strategy for their company, create a strategy map,... View Details

June 2017
Case

AT&T Versus Verizon: A Financial Comparison

By: V.G. Narayanan and Joel L. Heilprin

This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications industry analyst, they must also consider the differences between and implications of the companies' business... View Details

Keywords: Financial Statements; Operations; Analysis; Business Model; Accounting; Performance Effectiveness; Telecommunications Industry

2016
Other Book

Introduction to Financial Accounting: Review Quizzes and Practice Exams

Keywords: Quizzes And Practice Exams; Accounting

March 2002 (Revised May 2007)
Case

Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

By: V.G. Narayanan and Lisa Brem

The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details

Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada

October 2023
Case

Leading Transformation at IHCL

By: Krishna G. Palepu, V.G. Narayanan and Malini Sen

In November 2017, Puneet Chhatwal, took charge as MD and CEO of IHCL, popularly referred to as the Taj Hotels. Despite being India’s largest hospitality company by market capitalization and respected for its values and service, IHCL had made losses for the last seven... View Details

Keywords: Turn Around Management; Hospitality Industry; Brand Management; Financial Strategy; Business Model; Restructuring; Asset Management; Leadership Style; Crisis Management; Brands and Branding; Product Positioning; Segmentation; Asia; India

11 Mar 2008
First Look

First Look: March 11, 2008

Working PapersTesting Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Authors:Dennis Campbell, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan Abstract We... View Details

Keywords: Martha Lagace

18 Feb 2015
First Look

First Look: February 18

Fruitful avenues for future research are suggested. February 2015 Journal of Management Accounting Research Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24 By: Datar, Srikant M., Dennis Campbell, Susan L. Kulp, and... View Details

Keywords: Sean Silverthorne

Teaching Interest

Accounting for Managers

I teach financial and managerial accounting to executives and MBA students. View Details

Keywords: Accounting; Managerial Accounting; Financial Accounting

1994
Article

An Analysis of Auditor Liability Rules

Keywords: Accounting Audits

Find at Harvard

September 2014
Case

Balanced Scorecard at Delta/Signal Corp.

This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard... View Details

Keywords: Balanced Scorecard; Business Strategy; Financial Reporting; Leading Change; Performance Evaluation; Growth and Development Strategy; Web Services Industry; Auto Industry

June 2010
Tool

Strategy Map Tool

Keywords: Strategy

December 2007
Teaching Note

Executive Remuneration at Reckitt Benckiser plc (TN)

Teaching Note for [104-062]. View Details

Keywords: Retail Industry

August 2002 (Revised April 2003)
Teaching Note

Delays At Logan Airport, TN

Teaching Note for (9-102-011). View Details

Keywords: Air Transportation Industry

August 2002 (Revised May 2003)
Teaching Note

Supply Chain Close-Up: The Video Vault TN

Teaching Note for (9-102-070). View Details

Keywords: Entertainment and Recreation Industry

August 2002 (Revised November 2003)
Teaching Note

Activity-Based Management at W.S. Industries (TN) (A) and (B)

Teaching Note for (9-101-062) and (9-102-063). View Details

Keywords: Activity Based Costing and Management

June 2003
Article

Activity Based Pricing in a Monopoly

Keywords: Price; Monopoly