Publications

Discusses the compensation of professionals--partners and nonpartners--in a professional services firm. Discusses the considerations that determine the choice of compensation systems and the interrelationship between compensation and other human resources management... View Details

Keywords: Compensation and Benefits; Service Industry

October 2004 (Revised February 2006)
Case

Staffing in Professional Service Firms

This case discusses the problem of balancing demand and supply of professionals over time using a fictional scenario. View Details

Keywords: Selection and Staffing; Service Industry

1 Sep 2007
Conference Presentation

Professional Identity Development

By: Scott Snook, Barney Forsythe and Phil Lewis

Keywords: Identity; Growth and Development

09 Feb 2015
Research & Ideas

Professional Networking Makes People Feel Dirty

professional networking conjures unctuous thoughts of pressing the flesh with potential employers, laughing at unfunny jokes, and pretending to enjoy ourselves. No wonder a recent study found that View Details

Keywords: by Carmen Nobel

Research Summary

Building Capabilities in Professional Service Firms

One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details

January 2022
Technical Note

The Professional Pledge

2013
Case

Surveying Professional Forecasters

By: K. C. Lichtendahl and Y. Grushka-Cockayne

31 Mar 2022
News

Navigating the ‘Bermuda Triangle’ in Professional Services

Article

Dismantling Knowledge Boundaries at NASA: The Critical Role of Professional Identity in Open Innovation

By: Hila Lifshitz - Assaf

Using a longitudinal in-depth field study at NASA, I investigate how the open, or peer-production, innovation model affects R&D professionals, their work, and the locus of innovation. R&D professionals are known for keeping their knowledge work within clearly defined... View Details

Keywords: Innovation; Knowledge Boundaries; Boundary Work; Professional Identity; Open Innovation; Identity Work; Technological Change; Nasa; Innovation and Invention; Knowledge; Science; Technology; Engineering; Change; Aerospace Industry; North and Central America

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January 2003 (Revised March 2005)
Case

Planning in Professional Service Firms

In this case, four consultants discuss business planning issues that they are each having within their respective consulting firms. The case addresses how professional compensation, project staffing, hours worked, overhead costs, and billing rates impact profitability. View Details

Keywords: Business or Company Management; Strategic Planning; Profit; Consulting Industry