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- All HBS Web (290)
- Faculty Publications (14)
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- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
mid-1980s, Johnson & Johnson CEO Jim Burke understood his company credo challenged him to put the needs of customers first. Although J&J was not responsible for these problems, Burke nevertheless recalled every Tylenol View Details
- 16 Sep 2008
- First Look
First Look: September 16, 2008
benefits associated with IFRS adoption. Download the paper: http://www.hbs.edu/research/pdf/09-032.pdf The Architecture of Platforms: A Unified View Authors:Carliss Y. Baldwin and C. Jason Woodard Abstract The central role of "platform" View Details
- June 2024
- Module Note
Value Creation Potential of New Business Models
By: David J. Collis
A business model is composed of three elements. These describe a generic way of creating value and identify the maximum potential value of that model for customers. The elements of a business model are the “job to be done” for the customer, the asset configuration, or... View Details
Keywords: Business Model; Corporate Strategy; Mission and Purpose; Competitive Strategy; Value Creation
Collis, David J. "Value Creation Potential of New Business Models." Harvard Business School Module Note 724-491, June 2024.
- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
Toyota's tragic automobile recalls offer a historic opportunity for Ford's CEO Alan Mulally and General Motors' new CEO Ed Whitacre. After years of decline, they can reestablish the preeminence of American-made autos if they are wise at... View Details
- 26 May 2003
- Research & Ideas
What Your Competition is Telling You
poorly in Chicago, they discovered that their current products were uncompetitive with local deep-dish pizza. Deep-dish pizza subsequently became a key impetus behind Pizza Hut's explosive growth. Recalling... View Details
Keywords: by David Stauffer
- 30 Jun 2022
- HBS Case
Peloton Changed the Exercise Game. Can the Company Push Through the Pain?
demand, which led to shipment delays, followed by pricing confusion and a series of public relations bungles—just as the pandemic eased and people began returning to gyms. Peloton scrambled by recalling items and dropping prices, amid an... View Details
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
the company’s CEO was unemotional despite hearing on the phone that he would get millions of dollars. In contrast, the assistant treasurer, receiving a much smaller payout, told Stavros how his life would be changed by the money. “I realized that broader ownership... View Details
Keywords: by Avery Forman
- 07 Jul 2022
- HBS Case
How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
way. We’ve got to do this.’” They invested their entire life savings—$225,000—into opening the store. The store sold all of its products within four days of opening, forcing it to temporarily close. Earning $1 million in total sales, the... View Details
Keywords: by Pamela Reynolds
- 25 Jan 2011
- First Look
First Look: Jan. 25
http://www.remote-sensing.routledge.com/books/details/9780805862911/ The Social Utility of Feature Creep Authors:Debora V. Thompson and Michael I. Norton Publication:Journal of Marketing Research (forthcoming) Abstract Previous research shows that consumers frequently... View Details
Keywords: Sean Silverthorne
- 23 Jul 2001
- Research & Ideas
Sam Walton: Great From the Start
Brothers, he did not sell his products at prevailing prices. Instead, he discounted his merchandise, passing the savings he achieved on to the consumer, and made his profit on volume rather than on margin. "Simple enough," as... View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
about how poor operational decisions create unnecessary complications that lead to quality problems and lower labor productivity and, in general, make life hard for retail employees." Ton is interested in demonstrating how operations... View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
address: that salespeople promoted innovations; that they acted as brokers of information; and that their activities "embodied the spirit of capitalism in popular culture." Could you elaborate on the importance of these themes? A: In the early 20th century, a lot of... View Details
- 18 Oct 2010
- Lessons from the Classroom
Venture Capital’s Disconnect with Clean Tech
MBA students often fall into one of two categories—those hungry to rush into careers as venture capitalists, and those eager to found a venture-funded start-up. For all of them, Harvard Business School professor Joseph Lassiter has some intriguing advice: Spend a few... View Details
- 09 Feb 2015
- Research & Ideas
Professional Networking Makes People Feel Dirty
found that people felt physically dirtier after recalling past transgressions than after recalling good deeds. The study's authors called it the "Macbeth effect," referring to the Shakespearean scene in... View Details
Keywords: by Carmen Nobel
- 03 Jun 2013
- Research & Ideas
The Power of Rituals in Life, Death, and Business
food—including food as mundane as a carrot. Future experiments will delve into whether rituals affect productivity and morale in the workplace. A Sense Of Control Norton and Gino teamed up to conduct a series of grief experiments, which... View Details
Keywords: by Carmen Nobel
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
hamper productivity through “human obstruction” tactics, by purposely and surreptitiously making poor decisions and being uncooperative. “Making a faulty decision may be simply a matter of placing tools in one spot instead of another,”... View Details
Keywords: by Dina Gerdeman
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
time breaking through the corporate shields that Bezos has erected. (A former analyst recalled to us that on a trip to the company, she saw the World War II slogan “Loose Lips Sink Ships” on a bathroom wall.) So we wondered if there... View Details
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
players beyond the basketball court. Feelings about Knight also follow generational lines. While younger students often see Knight as little more than a bully, older participants tell stories of doing their best work under a mentor with Coach Knight's tough-love... View Details
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
from Medical Device Recalls By: Ball, George P., Jeffrey T. Macher, and Ariel Dora Stern Abstract—When innovations are successfully commercialized into new products, they can create value for both consumers and firms. When View Details
Keywords: Dina Gerdeman
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
recalls the remark about magazine piles. "That has come back to haunt us," Fahey says. "People today don't want clutter." It turns out that many things that made National Geographic one of the world's top brands during... View Details