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Show Results For
- All HBS Web
(13,996)
- People (51)
- News (3,094)
- Research (7,764)
- Events (58)
- Multimedia (220)
- Faculty Publications (5,611)
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- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
- February 1987 (Revised September 1991)
- Background Note
Foreign Exchange Market, Background Note and Problem Set, The
By: W. Carl Kester and Richard P. Melnick
Discusses the background of the foreign exchange market. This includes information about the participants and how the market operates. The problem set verses students in the arithmetic in the many common foreign exchange problems such as calculating forward premium and... View Details
Keywords: Financial Markets
Kester, W. Carl, and Richard P. Melnick. "Foreign Exchange Market, Background Note and Problem Set, The." Harvard Business School Background Note 287-033, February 1987. (Revised September 1991.)
- March 1972
- Exercise
Financial Analysis and Forecasting: Problems and Exercises
Tennican, Michael L. "Financial Analysis and Forecasting: Problems and Exercises." Harvard Business School Exercise 272-156, March 1972.
- Article
Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems
By: Rosabeth M. Kanter and Tuna Cem Hayirli
Traditionally, responses to crises and societal problems—the COVID-19 pandemic, natural disasters, racial inequities—are considered the responsibility of the public sector and NGOs. But addressing the world’s most critical problems requires leadership, resources, and... View Details
Keywords: Coalition; Change; Problem Solving; Organization; Boundaries; Evolution; Mission; Moral Leadership; Balance; ＂Solutions Approach; Society; Problems and Challenges; Organizations; Mission and Purpose; Leading Change; Trust
Kanter, Rosabeth M., and Tuna Cem Hayirli. "Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems." Harvard Business Review 100, no. 2 (March–April 2022).
- February 1993 (Revised August 1998)
- Case
Leaders and Challengers (B)
Brandenburger, Adam M. "Leaders and Challengers (B)." Harvard Business School Case 793-109, February 1993. (Revised August 1998.)
- 2010
- Chapter
Women and Leadership: Defining the Challenges
By: Robin J. Ely and Deborah L. Rhode
We use the experience of Carly Fiorina as an introduction to the continued challenges faced by women in top leadership roles. Although Fiorina, on becoming CEO of Hewlett Packard in 1999, asserted that "there is not a glass ceiling," her memoir eight years later... View Details
Ely, Robin J., and Deborah L. Rhode. "Women and Leadership: Defining the Challenges." Chap. 14 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.
- 2017
- Chapter
Venture Capital Data: Opportunities and Challenges
By: Steven N. Kaplan and Josh Lerner
This paper describes the available data and research on venture capital investments and performance. We comment on the challenges inherent in those data and research as well as possible opportunities to do better. View Details
Kaplan, Steven N., and Josh Lerner. "Venture Capital Data: Opportunities and Challenges." Chap. 10 in Measuring Entrepreneurial Businesses: Current Knowledge and Challenges. Vol. 75, edited by John Haltiwanger, Erik Hurst, Javier Miranda, and Antoinette Schoar. Studies in Income and Wealth (NBER). Chicago: University of Chicago Press, 2017.
- Research Summary
Investment Decisions and Decision Problems in Professional Investment Management
Jay O. Light is evaluating strategic business decisions in the money management industry as well as problems that arise in the management of very large pools of tax exempt money, particularly pension funds and endowments. From this research he is developing teaching... View Details
- June 1994
- Background Note
Scope and Challenge of Business-to-Business Marketing
Identifies six key linkages that distinguish business-to-business marketing; three with respect to the external environment (i.e., derived demand, complex buying process, and concentrated customer base) and three with respect to the internal organization (emphasis on... View Details
Keywords: Marketing; Customers; Demand and Consumers; Organizational Structure; Order Taking and Fulfillment; Technology
Rangan, V. Kasturi. "Scope and Challenge of Business-to-Business Marketing." Harvard Business School Background Note 594-125, June 1994.
- 2012
- Working Paper
Unobserved State Fragility and the Political Transfer Problem
By: Faisal Z. Ahmed and Eric Werker
Autocrats experiencing a windfall in unearned income may find it optimal to donate to other countries some of the windfall in order to make the state a less attractive prize to potential insurgents. We put forward a model that makes that prediction, as well as the... View Details
Ahmed, Faisal Z., and Eric Werker. "Unobserved State Fragility and the Political Transfer Problem." Harvard Business School Working Paper, No. 13-009, July 2012.
- Article
Trimmed Opinion Pools and the Crowd's Calibration Problem
By: Victor Richmond R. Jose, Yael Grushka-Cockayne and Kenneth C. Lichtendahl
We introduce an alternative to the popular linear opinion pool for combining individual probability forecasts. One of the well-known problems with the linear opinion pool is that it can be poorly calibrated. It tends toward underconfidence as the crowd's diversity... View Details
Jose, Victor Richmond R., Yael Grushka-Cockayne, and Kenneth C. Lichtendahl. "Trimmed Opinion Pools and the Crowd's Calibration Problem." Management Science 60, no. 2 (February 2014): 463–475.
- October 2021
- Article
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Journal of Marketing Research (JMR) 58, no. 5 (October 2021): 981–1006.
- August 2002 (Revised August 2002)
- Case
Kelon (B): Opportunities and Challenges
Supplements the (A) case. View Details
Huang, Yasheng. "Kelon (B): Opportunities and Challenges." Harvard Business School Case 703-008, August 2002. (Revised August 2002.)
- Article
Internal Deadlines, Drug Approvals, and Safety Problems
By: Lauren Cohen, Umit Gurun and Danielle Li
Absent explicit quotas, incentives, reporting, or fiscal year-end motives, drug approvals around the world surge in December, at month-ends, and before respective major national holidays. Drugs approved before these informal deadlines are associated with significantly... View Details
Keywords: Health; Economics; Government and Politics; Innovation and Invention; Research; Science; Biotechnology Industry; Health Industry; Pharmaceutical Industry
Cohen, Lauren, Umit Gurun, and Danielle Li. "Internal Deadlines, Drug Approvals, and Safety Problems." American Economic Review: Insights 3, no. 1 (March 2021): 67–82.
- October 1994 (Revised October 1995)
- Case
AT&T and the International Settlements Problem
By: Willis M. Emmons III and David Riordan
Emmons, Willis M., III, and David Riordan. "AT&T and the International Settlements Problem." Harvard Business School Case 795-035, October 1994. (Revised October 1995.)
- July 2009 (Revised May 2010)
- Case
The Millennium Challenge Corporation and Ghana
By: Alnoor Ebrahim and V. Kasturi Rangan
A U.S. government agency, the Millennium Challenge Corporation (MCC), provides aid to developing countries, focusing on poverty reduction through economic growth. It measures results through an economic rate of return based on increases in farmer incomes anticipated... View Details
Keywords: Developing Countries and Economies; Economic Growth; Investment Return; Measurement and Metrics; Welfare; Ghana; United States
Ebrahim, Alnoor, and V. Kasturi Rangan. "The Millennium Challenge Corporation and Ghana." Harvard Business School Case 310-025, July 2009. (Revised May 2010.)
- 2012
- Article
E-Commerce in Asia: Challenges and Opportunities
By: Sunil Gupta and Tanya Bijlani
Asia is becoming increasingly attractive to businesses, especially to e-commerce firms that thrive on global and scalable business models. Yet, most global e-commerce players, with a few exceptions, have failed to achieve significant success in Asia. This article... View Details
Keywords: Asia
Gupta, Sunil, and Tanya Bijlani. "E-Commerce in Asia: Challenges and Opportunities." Asia Business Insights (2012).
- April 2020 (Revised August 2021)
- Case
Singapore: 'Facing Challenges Together'
Since its expulsion from Malaysia in 1965, Singapore had transformed itself from a third world island nation into a vibrant city-state with one of the highest levels of GDP per capita in the world. However, sluggish demand among Singapore's major trade partners began... View Details
Keywords: Savings; Productivity Growth; Productivity; Economic Institutions; Economic Development; Government And Business; Government Policy; Economic Policy; Country Analysis; Investment And Savings; Institutions; Economic Growth; Macroeconomics; Development Economics; Investment; Government and Politics; Trade; Policy; Research and Development; Analysis; Economics; Business and Government Relations; Asia; Singapore; Southeast Asia
Vietor, Richard H.K. "Singapore: 'Facing Challenges Together'." Harvard Business School Case 720-036, April 2020. (Revised August 2021.)
- 2024
- Working Paper
The Crowdless Future? Generative AI and Creative Problem Solving
The rapid advances in generative artificial intelligence (AI) open up attractive opportunities for creative problem-solving through human-guided AI partnerships. To explore this potential, we initiated a crowdsourcing challenge focused on sustainable, circular economy... View Details
Keywords: Large Language Models; Crowdsourcing; Generative Ai; Creative Problem-solving; Organizational Search; AI-in-the-loop; Prompt Engineering; AI and Machine Learning; Innovation and Invention
Boussioux, Léonard, Jacqueline N. Lane, Miaomiao Zhang, Vladimir Jacimovic, and Karim R. Lakhani. "The Crowdless Future? Generative AI and Creative Problem Solving." Harvard Business School Working Paper, No. 24-005, July 2023. (Revised July 2024.)
- 2014
- Chapter
Banking Union: Challenges and Consequences
By: Huw Pill
Pill, Huw. "Banking Union: Challenges and Consequences." Chap. 10 in Bearing the Losses from Bank and Sovereign Default in the Eurozone, edited by Franklin Allen, Elena Carletti, and Joanna Grey, 129–142. Philadelphia: FIC Press, 2014.