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- 22 Feb 2022
- News
Breaking News
part of what’s driving consolidation across the country,” Hansen Shapiro observes. The National Trust used a leveraged buyout to acquire the titles, which will continue with their mission under a new public benefit corporation that is owned and View Details
- 26 May 2016
- News
Sunil B. Mittal, OPM 27, 1999
Telecom 1992 Launches Bharti Cellular 1999 Completes OPM Program 2002 Bharti Airtel lists on Indian bourses through IPO 2004 Airtel becomes India’s largest mobile operator 2006 Launches Satya Bharti School Program to educate India’s rural... View Details
Keywords: Susan Young
- 01 Mar 2004
- News
Job Hunting in a Tight Market: Strength in Numbers
job-hunting targets. If you are searching only in Los Angeles, for example, think of other geographic areas. If you are looking only in large public corporations, consider small or private companies or nonprofits. It takes an average of eight follow-up View Details
- 01 Jun 2011
- News
All in Good Time
from home after leaving the corporate world in 2004. When her workload overwhelmed her, she got some friends involved. “I realized that there were many other people who had the same need for flexibility,” O’Kelly says in a phone interview... View Details
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
phones, and focused the company on the critical launch of its next iteration of handsets, BlackBerry 10. The phones came in two versions: first launched was a touch-screen phone designed to attract... View Details
- 01 Dec 2014
- News
Feedback
my hat to Karim Khoja (AMP 156, 1999) for the leadership he has demonstrated at Roshan. This is how hearts and minds are truly won. I might add, public outcry has never been a concern of the Taliban. The Taliban have stopped destroying the cell View Details
Keywords: feedback
- 01 Jun 2006
- News
One-on-One with Tom Oreck
Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company.... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,... View Details
Keywords: Jennifer Myers
- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of... View Details
- 01 Sep 2007
- News
Busy…Very Busy
conversations, file cabinets opening and closing, and other office goings-on. Aside from conveying over the phone the aura of a successful enterprise, his virtual, aural workplace has another benefit, Freund believes. “A lot of people... View Details
Keywords: Arts, Entertainment
- 25 Jul 2012
- News
Movie Magic
self-service kiosk system that evaluates and buys back used cell phones and MP3 players from consumers for cash. Found currently in southern California, Kaplan expects this concept to roll out as well. Kaplan recently returned to HBS for... View Details
- 01 Dec 2003
- News
Flex Time
sophisticated communication systems that include detailed weekly reports from UCC’s sales force and senior managers. As long as her days may be — talking on the phone with customers, following up on issues raised during a weekly... View Details
Keywords: Manufacturing
- 01 Mar 2025
- News
Patch Work
The week before the November 2024 US elections was like so many that came before at Winning Connections, with John Jameson (MBA 1991) padding around his firm’s Capitol Hill town house in athletic shorts, trying to demonstrate that the telephone still has a role to play... View Details
- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
A recent feature in Forbes outlines Rakuten CEO Hiroshi Mikitani’s plan to disrupt Japan’s mobile phone market. Named Rakuten Mobile, the company hopes to build the network in “half the time and at a cost of up to 40% less than what it... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
explain how we have arrived at this point, he says: Businesses everywhere are short staffed, and call volumes are at record levels, so the human-to-call ratio doesn’t work in the customer’s favor. Plus, with wages as high as they are, staffing the View Details
- 29 Feb 2016
- News
How Joe Shoen Got U-Haul Back on Track
Dressed in black pants and a black U-Haul shirt, Joe Shoen, 66, is sitting in a conference room in the middle of a meeting. His cellphone buzzes. Brenda, a customer moving from Michigan to Florida, is furious about a U-Haul phone View Details
- 15 Sep 2020
- News
Lifting Fallen Families
In 1989, Sergeant William Delaney Gibbs was killed in combat in Panama as he participated in Operation Just Cause, which was set to remove Manuel Noriega from power. Gibbs was 22 years old and just months away from becoming a dad to a... View Details
- 01 Sep 2018
- News
Escape Hatch
2015 with three tiny houses in the southern New Hampshire woods, Getaway now offers 89 escapes in areas less than two hours from Boston, New York, and Washington, DC, with the goal of expanding to three new markets in the coming year. Getaway’s message? Put your View Details
- 01 Jun 2016
- News
Prima Datarina
adding that ticket prices can climb to $250 for some high-demand performances. “In the box office, we heard people on the phone shouting to their friend, ‘We pay that for Celtics tickets, we can pay it for the ballet!’ ” READ MORE Kara... View Details
Keywords: Julia Hanna
- 01 Sep 2007
- News
Got Global?
reconstruction. We talked at length by phone about his new book, The Occupation of Iraq: Winning the War, Losing the Peace (see story). For Ramalinga Raju (OPM 19, 1993), the solutions he sought were less elusive (see story). The founder... View Details