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  • All HBS Web  (161)
    • People  (1)
    • News  (77)
    • Research  (67)
    • Multimedia  (1)
  • Faculty Publications  (13)

Show Results For

  • All HBS Web  (161)
    • People  (1)
    • News  (77)
    • Research  (67)
    • Multimedia  (1)
  • Faculty Publications  (13)
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  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

team members used redundant communication, compared to 12 percent of managers with direct authority. And 54 percent of managers without direct power combined an instant communication (via IM or a phone call) with a delayed communication... View Details
Keywords: by Kim Girard
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

everything—there is still a need for humans to keep engaged and intervene, if needed." The researchers found that 18 percent of multitasking events involved reading emails, 9.5 percent replying to emails, 7.5 percent making phone calls, 7... View Details
Keywords: by Jay Fitzgerald
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

Skills in persuasion are vital, because for problems requiring advanced leadership, such as climate change, with so many stakeholders and sectors involved, no single leader can order anyone to do anything. It’s all a matter of lining up... View Details
Keywords: by Sean Silverthorne
  • 23 Sep 2022
  • Research & Ideas

8 Strategies to Sustain Business Innovation

a same-day reply by phone or email. The rules aren’t mission statements, but rather a way to make learning experiences easier to adopt and follow. McDonald adds, “Even simple rules can outlive their usefulness.” 6. Make the new look... View Details
Keywords: by Lane Lambert
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

thing is happening, can I get it to you tomorrow?" And he can read you in person. Another tip is that when you're working virtually, silence does not indicate agreement. So you have to actively inquire more than you would with a face-to-face interaction. On the... View Details
Keywords: by Carmen Nobel
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

team at Harvard Business Press, led by the talented Kathleen Carr, had been generating a host of innovative ideas that naturally aligned with this book's innovative format—the use of artistic illustrations was their suggestion, and we were thrilled to make them a part... View Details
Keywords: by Martha Lagace
  • 27 Jun 2011
  • Research & Ideas

Recovering from the Need to Achieve

close friends where phones and PDA's are off limits. "When we're secure in the relationships that matter most," DeLong writes, "it's far easier to take chances at work, to embrace new experiences, to tackle challenging... View Details
Keywords: by Kim Girard
  • 25 Apr 2011
  • Research & Ideas

What CEOs Do, and How They Can Do it Better

15 minutes. Tabulating the data, the researchers discovered that the vast majority of a CEO's time, some 85 percent, was spent working with other people through meetings, phone calls, and public appearances, while only 15 percent was... View Details
Keywords: by Michael Blanding
  • 22 May 2017
  • Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

marketing thing for your target audience, but nobody’s going to drive their kids around in a car with suicide doors.” Team Pan Am sought to revive the brand of the beloved but defunct airline with Worldport, a line of hotels named after a... View Details
Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism
  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

To ease congested lines at airports, for example, TSA workers answer questions online about items that can or can’t be carried aboard planes—a bit of helpful pre-planning communication many flyers appreciate. When companies do screw up,... View Details
Keywords: by Dina Gerdeman; Advertising; Technology
  • 08 Feb 2010
  • HBS Case

Looking Behind Google’s Stand in China

If Google is forced to exit China, will it be a blow financially? A: I don't think so, although they were looking to make progress in China with other lines of business, such as the Android mobile phone... View Details
Keywords: by Sean Silverthorne; Technology
  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

satisfied, high-paying customers. In essence, incumbents can disassociate themselves from a business in exchange for a better one. How can we identify when flight is in progress? Changes in customer or product mix can be a clear sign of flight, as are plans to... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

should understand that some employees can’t do back-to-back phone or online meetings all day long. “People are still spending too much time in meetings, even though our work and lives have changed significantly,” Austin says. If your... View Details
Keywords: by Dina Gerdeman
  • 27 Mar 2005
  • Research & Ideas

Should I Pay the Bribe?

late taxes. They have been given one week to pay. Zhuk himself was involved in paying bribes to expedite the establishment of phone lines for their business, shortening the process to a few weeks instead of... View Details
Keywords: by Cynthia D. Churchwell
  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

more of an excuse to spend your hours at the office, lining your workplace's pockets at the expense of your life. It's human nature in this day of "stay at work to show your worth." Thanks, but no thanks! I do my own cooking and... View Details
Keywords: by Sean Silverthorne
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
Keywords: by Michael Blanding; Financial Services
  • 15 Aug 2011
  • Research & Ideas

A New Model for Business: The Museum

environment. It sets the rules." Apple, meanwhile, has made an art form out of curation, not only by limiting its product line but also by providing quick, clear explanations--starting with the way the company names its products.... View Details
Keywords: by Carmen Nobel
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

you think back before smart phones and tablets, shopping on line was much less convenient. Today online shopping is omnipresent. Now as we have our discussion, I can use my smartphone to order tonight's... View Details
Keywords: by Sean Silverthorne; Retail
  • 16 Jun 2009
  • First Look

First Look: June 16

invested in the rural areas based on the company's participation in the government-mandated "Connect Every Village" project, China Mobile took advantage of this foundation and created new products and value-added services in order to make its mobile View Details
Keywords: Martha Lagace
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

out-of-sync, and out-of-touch mode,” Neeley says. Another challenge, especially during the pandemic: The lines between work and non-work times can get blurred, so managers should be concerned less about productivity dropping and more... View Details
Keywords: by Michael Blanding
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