Filter Results:
(444)
Show Results For
- All HBS Web (532)
- Faculty Publications (298)
Show Results For
- All HBS Web (532)
- Faculty Publications (298)
Sort by
- January – February 1991
- Article
The Performance Measurement Manifesto
By: Robert G. Eccles Jr.
Eccles, Robert G., Jr. "The Performance Measurement Manifesto." Harvard Business Review 69, no. 1 (January–February 1991).
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
the approaches of these funds to applying the for-profit venture model [to nonprofits] vary," he explains, "they are all establishing performance metrics for their 'investments' and rewarding [good results]... View Details
Keywords: by James E. Aisner
- December 1999 (Revised December 2012)
- Background Note
Measuring Interim Period Performance
By: David F. Hawkins
Covers interim period accounting objectives, theories, and practices. Special financial analysis concerns related to this topic are discussed. A rewritten version of an earlier note. View Details
Keywords: Accounting; Business Ventures; Policy; Management Practices and Processes; Measurement and Metrics; Performance Evaluation
Hawkins, David F. "Measuring Interim Period Performance." Harvard Business School Background Note 100-002, December 1999. (Revised December 2012.)
- May 2017
- Supplement
Buffer.com (B)
By: Susanna Gallani, Tiffany Y. Chang, Brian J. Hall and Jee Eun Shin
Buffer decided to release its salaries and compensation calculation formula to the public, and the public reaction was greater and more positive than they would have imagined. The company experienced both an increase in volume and a change in the kinds of inbound... View Details
Keywords: Compensation; Compensation Design; Company Values; Culture; Transparency; Attraction; Selection; Performance Measurement; Performance Measures; Performance Metrics; Startup Management; Compensation and Benefits; Organizational Culture; Values and Beliefs; Performance Evaluation; Measurement and Metrics
Gallani, Susanna, Tiffany Y. Chang, Brian J. Hall, and Jee Eun Shin. "Buffer.com (B)." Harvard Business School Supplement 917-020, May 2017.
- October 2019 (Revised February 2023)
- Case
Gupta Media: Performance Marketing in the Digital Age
By: V. Kasturi Rangan and Courtney Han
Gupta Media is a Digital Marketing firm started in 2005 that places advertisements and marketing promotions for its clients in digital media, mainly social media such as Facebook and Google. Over the years it had built its expertise in promoting music labels, artists... View Details
Keywords: Marketing; Digital Marketing; Performance; Measurement and Metrics; Social Media; Advertising Industry
Rangan, V. Kasturi, and Courtney Han. "Gupta Media: Performance Marketing in the Digital Age." Harvard Business School Case 520-031, October 2019. (Revised February 2023.)
- June 1992
- Article
Incentive Contracts and Performance Measurement
By: George P. Baker
Baker, George P. "Incentive Contracts and Performance Measurement." Journal of Political Economy (June 1992).
- October 2017 (Revised October 2022)
- Case
JetBlue: Relevant Sustainability Leadership
By: George Serafeim
In 2017, JetBlue, the airline founded on the mission to “bring humanity back to air travel,” was considering becoming one of the first companies to report its sustainability performance according to the Sustainability Accounting Standards Board (SASB) standards. SASB... View Details
Keywords: Sustainability; Metrics; Leadership And Change Management; Airlines; Innovation; Purpose; ESG; ESG (Environmental, Social, Governance) Performance; Sustainability Reporting; Change Management; Leadership; Financial Reporting; Environmental Sustainability; Mission and Purpose; Reports; Competitive Strategy; Measurement and Metrics; Corporate Social Responsibility and Impact; Air Transportation Industry; United States
Serafeim, George, and David Freiberg. "JetBlue: Relevant Sustainability Leadership (A)." Harvard Business School Case 118-030, October 2017. (Revised October 2022.)
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
various midcourse corrections. Ultimately, you need both evaluative and learning-based methods. Finally, there have been some efforts to get intermediary funders to agree on a set of metrics for the View Details
Keywords: by Julia Hanna
- June 2015
- Supplement
Henkel: Building a Winning Culture (B)
By: Robert Simons and Natalie Kindred
This case, an update on "Henkel: Building a Winning Culture (A)," describes Henkel's strong performance against its tough 2012 objectives, as well as the new objectives CEO Kasper Rorsted set for 2016. View Details
Keywords: Kasper Rorsted; Rorsted; Henkel; Germany; Personal Care; Consumer Products; Culture; Performance Management; Performance Metrics; Stretch Goals; Strategy; Measurement and Metrics; Performance; Management; Consumer Products Industry; Germany
Simons, Robert, and Natalie Kindred. "Henkel: Building a Winning Culture (B)." Harvard Business School Supplement 115-040, June 2015.
- October 1992
- Article
Creating A Comprehensive Performance Measurement System
By: Robert G. Eccles Jr. and Philip J. Pyburn
Eccles, Robert G., Jr., and Philip J. Pyburn. "Creating A Comprehensive Performance Measurement System." Management Accounting (October 1992).
- January–February 1992
- Article
The Balanced Scorecard: Measures that Drive Performance
By: Robert S. Kaplan and David Norton
Kaplan, Robert S., and David Norton. "The Balanced Scorecard: Measures that Drive Performance." Harvard Business Review 70, no. 1 (January–February 1992): 71–79. (Reprint #92105.)
- 16 July 1999
- Article
Measuring Aggregate Process Performance Using AHP
By: Frances X. Frei and Patrick T. Harker
Frei, Frances X., and Patrick T. Harker. "Measuring Aggregate Process Performance Using AHP." European Journal of Operational Research 116, no. 2 (16 July 1999): 436–442.
- 09 Jul 2010
- Working Paper Summaries
The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance
Keywords: by Alnoor Ebrahim & V. Kasturi Rangan
- May 2008
- Article
Nonfinancial Performance Measures and Promotion-Based Incentives
By: Dennis Campbell
Campbell, Dennis. "Nonfinancial Performance Measures and Promotion-Based Incentives." Journal of Accounting Research 46, no. 2 (May 2008).
- August 8, 2018
- Article
Hospital-based ACOs Face Challenges in Tracking Performance Indicators
By: Christiana Beveridge, Sofia Warner, Greg Leya and Thomas W. Feeley
Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements initially hoped for, we sought to better understand the underlying reasons for their limited success. Our analysis of American Hospital Association... View Details
Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley. "Hospital-based ACOs Face Challenges in Tracking Performance Indicators." NEJM Catalyst (August 8, 2018).
- Article
Value of New Performance Information in Healthcare: Evidence from Japan
By: Susanna Gallani, Takehisa Kajiwara and Ranjani Krishnan
Mandatory measurement and disclosure of outcome measures are commonly used policy tools in
healthcare. The effectiveness of such disclosures relies on the extent to which the new information produced by the mandatory system is internalized by the healthcare... View Details
Keywords: Value Of Information; Feedback; Patient Satisfaction; Healthcare; Health Care and Treatment; Satisfaction; Information; Measurement and Metrics; Performance Improvement
Gallani, Susanna, Takehisa Kajiwara, and Ranjani Krishnan. "Value of New Performance Information in Healthcare: Evidence from Japan." International Journal of Health Economics and Management 20, no. 4 (December 2020): 319–357.
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
the business. At the same time, they want to know what their bosses think is important and what metrics are being used to measure their contribution to the enterprise. That's a primary role of performance... View Details
Keywords: Re: Robert Simons
- Article
Subjective Performance Measures in Optimal Incentive Contracts
By: George P. Baker, Robert Gibbons and Kevin J. Murphy
Baker, George P., Robert Gibbons, and Kevin J. Murphy. "Subjective Performance Measures in Optimal Incentive Contracts." Quarterly Journal of Economics 109, no. 4 (November 1994).
- April 2007
- Article
The Structure, Size, and Performance of Corporate Headquarters
By: David J. Collis, David Young and Michael Goold
Collis, David J., David Young, and Michael Goold. "The Structure, Size, and Performance of Corporate Headquarters." Strategic Management Journal 28, no. 4 (April 2007): 383–405.
- Article
Selecting the Right Growth Metrics: Fewer but Better
Keywords: Supply Chains; Big Data; Corporations; Franchising; Performance Metrics; Analytics and Data Science
Schlesinger, Leonard A. "Selecting the Right Growth Metrics: Fewer but Better." Stanford Social Innovation Review (website) (April 21, 2017).