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  • All HBS Web  (2,294)
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Show Results For

  • All HBS Web  (2,294)
    • People  (4)
    • News  (264)
    • Research  (1,714)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (920)
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  • Article

Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance

By: Janice H. Hammond and T. H. Clark
Keywords: Supply Chain Management; Performance
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Hammond, Janice H., and T. H. Clark. "Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance." Production and Operations Management 6, no. 3 (Fall 1997): 248–265.
  • Article

(Too) Optimistic about Optimism: The Belief that Optimism Improves Performance.

By: Elizabeth R. Tenney, Jennifer M. Logg and Don A Moore
A series of experiments investigated why people value optimism and whether they are right to do so. In Experiments 1A and 1B, participants prescribed more optimism for someone implementing decisions than for someone deliberating, indicating that people prescribe... View Details
Keywords: Optimism; Bias; Accuracy; Decision Phase; Performance; Attitudes; Performance Improvement; Perception; Outcome or Result
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Tenney, Elizabeth R., Jennifer M. Logg, and Don A Moore. "(Too) Optimistic about Optimism: The Belief that Optimism Improves Performance." Journal of Personality and Social Psychology 108, no. 3 (March 2015): 377–399. (lead article.)
  • December 2013
  • Article

Measuring the Value of Process Improvement Initiatives in a Preoperative Assessment Center using Time-driven Activity-based Costing

By: Katy E. French, Heidi W. Albright, John C. Frenzel, James R. Incalcaterra, Augustin C. Rubio, Jessica F. Jones and Thomas W. Feeley
Background: The value and impact of process improvement initiatives are difficult to quantify. We describe the use of time-driven activity-based costing(TDABC)in a clinical setting to quantify the value of process improvements in terms of cost, time and personnel... View Details
Keywords: Quality Improvement; Value Agenda; Time-Driven Activity-Based Costing; Accounting; Health; Measurement and Metrics; Value; Health Industry; North and Central America
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French, Katy E., Heidi W. Albright, John C. Frenzel, James R. Incalcaterra, Augustin C. Rubio, Jessica F. Jones, and Thomas W. Feeley. "Measuring the Value of Process Improvement Initiatives in a Preoperative Assessment Center using Time-driven Activity-based Costing." Healthcare: The Journal of Delivery Science and Innovation 1, nos. 3-4 (December 2013): 136–142.
  • 1995
  • Working Paper

Channel Transformation: Improving Supply-chain Performance by Redesigning Channel Replenishment Processes

By: T. H. Clark and J. H. Hammond
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Clark, T. H., and J. H. Hammond. "Channel Transformation: Improving Supply-chain Performance by Redesigning Channel Replenishment Processes." Harvard Business School Working Paper, No. 95-093, January 1995.
  • 04 Apr 2016
  • Working Paper Summaries

Preparing the Self for Team Entry: How Relational Affirmation Improves Team Performance

Keywords: by Julia J. Lee, Francesca Gino, Daniel M. Cable, and Bradley R. Staats
  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
  • 1991
  • Other Unpublished Work

Improving the Performance of the Men's Dress Shirt Industry: A Channel Perspective

By: J. H. Hammond, J Dunlop, F A Abernathy and D. Weil
Keywords: Performance Improvement; Marketing Channels; Fashion Industry
Citation
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Hammond, J. H., J Dunlop, F A Abernathy, and D. Weil. "Improving the Performance of the Men's Dress Shirt Industry: A Channel Perspective." Harvard Center for Textile and Apparel Research, August 1991.
  • June 2010 (Revised September 2010)
  • Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli
Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details
Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry
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Applegate, Lynda M., and Gabriele Piccoli. "Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission." Harvard Business School Case 810-140, June 2010. (Revised September 2010.)
  • September 2007
  • Case

Collaborating to Improve

By: Richard M.J. Bohmer and Ingrid M. Nembhard
Madison Memorial Hospital is deciding between a variety of quality improvement strategies. Highlights quality improvement collaborative—organized programs popularized by the Institute for Healthcare Improvement in which teams from multiple institutions work together to... View Details
Keywords: Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Integration; Health Industry
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Bohmer, Richard M.J., and Ingrid M. Nembhard. "Collaborating to Improve." Harvard Business School Case 608-054, September 2007.
  • June 2001 (Revised June 2001)
  • Background Note

Process Improvement Template

Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing... View Details
Keywords: Performance Improvement; Business Processes
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Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)
  • 2008
  • Other Teaching and Training Material

A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance

By: Stacey Childress and Geoff Marietta
This note helps teams work through a problem-solving process that facilitates the design and implementation of a strategy for continuous improvement. View Details
Keywords: Business Processes; Performance Improvement; Problems and Challenges; Strategy
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Childress, Stacey, and Geoff Marietta. "A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance." Harvard Business School Publishing, 2008.
  • August 2021
  • Article

Improving Sales Hiring

By: Frank V. Cespedes
Sales hiring presents inherent challenges not found to the same extent in talent management in other functional areas. Moreover, common hiring practices make a tough job needlessly harder. This article suggests practical ways to improve sales hiring: Hire for the Task,... View Details
Keywords: Sales; Selection and Staffing
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Cespedes, Frank V. "Improving Sales Hiring." Top Sales Magazine (August 2021), 20–21.
  • Winter 2016
  • Article

Improving Store Liquidation

By: Nathan Craig and Ananth Raman
This paper introduces methods for increasing the efficiency of retail store liquidation, which we define as the time-constrained divestment of retail outlets through an in-store sale of inventory. The retail industry depends extensively on liquidation, not only as a... View Details
Keywords: Organizational Change and Adaptation; Operations; Investment; Retail Industry
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Craig, Nathan, and Ananth Raman. "Improving Store Liquidation." Manufacturing & Service Operations Management 18, no. 1 (Winter 2016): 89–103.
  • 2024
  • Working Paper

An Anatomy of Performance Monitoring

By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Does better monitoring improve firm performance? We study the introduction of a technology that enabled managers to track the progress of drive-thru orders in a large quick-service restaurant chain. Sales initially increased by 5%, driven by managerial training inputs,... View Details
Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
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Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "An Anatomy of Performance Monitoring." Harvard Business School Working Paper, No. 22-066, March 2022. (Revised November 2024. R&R Journal of Political Economy.)
  • 14 Feb 2013
  • Working Paper Summaries

Fostering Translational Research: Using Public-Private Partnerships to Improve Firm Survival, Employment Growth, and Innovative Performance

Keywords: by Sen Chai & Willy C. Shih; Education
  • 2022
  • Article

Improving Efficiency and Reducing Costs of MRI-Guided Prostate Brachytherapy Using Time-Driven Activity-Based Costing

By: Nikhil G. Thaker, Rajat J. Kudchadker, James R. Incalcaterra, Tharakeswara K. Bathala, Robert S. Kaplan, Ankit Agarwal, Deborah A. Kuban, Benjamin D. Frank, Prajnan Das, Thomas W. Feeley and Steven J. Frank
Integrated quality improvement (QI) and cost reduction strategies can help increase value in cancer care. We applied standard QI and TDABC methods to improve workflow efficiency and reduce costs for MRI-guided prostate brachytherapy. We constructed process maps,... View Details
Keywords: Brachytherapy; Quality Improvement; Prostate; Time-Driven Activity-Based Costing; Cost Accounting; Health Care and Treatment; Performance Efficiency; Health Industry
Citation
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Thaker, Nikhil G., Rajat J. Kudchadker, James R. Incalcaterra, Tharakeswara K. Bathala, Robert S. Kaplan, Ankit Agarwal, Deborah A. Kuban, Benjamin D. Frank, Prajnan Das, Thomas W. Feeley, and Steven J. Frank. "Improving Efficiency and Reducing Costs of MRI-Guided Prostate Brachytherapy Using Time-Driven Activity-Based Costing." Brachytherapy 21, no. 1 (2022): 49–54.
  • 2005
  • Working Paper

Team Learning Trade-Offs: When Improving One Critical Dimension of Performance Inhibits Another

By: Richard M.J. Bohmer, Ann B. Winslow, Amy C. Edmondson and Gary P. Pisano
Citation
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Bohmer, Richard M.J., Ann B. Winslow, Amy C. Edmondson, and Gary P. Pisano. "Team Learning Trade-Offs: When Improving One Critical Dimension of Performance Inhibits Another." Harvard Business School Working Paper, No. 05-047, January 2005.
  • Conference Presentation

Different Patterns of Performance improvement for explicit and tacit knowledge: An empirical test

By: Amy C. Edmondson, Ann Winslow, Richard Bohmer and Gary P. Pisano
Keywords: Performance Improvement; Knowledge
Citation
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Edmondson, Amy C., Ann Winslow, Richard Bohmer, and Gary P. Pisano. "Different Patterns of Performance improvement for explicit and tacit knowledge: An empirical test." .
  • September 2009
  • Article

A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement

By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill

Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details

Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement
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Carty, Matthew, MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow, and Dennis Orgill. "A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement." Plastic and Reconstructive Surgery 124, no. 3 (September 2009): 706–714.
  • February 2007
  • Tutorial

Measuring Marketing Performance

By: John A. Quelch
In many organizations, marketing exists far from the executive suite and the boardroom. This tutorial instructs students how to improve the link between high level corporate strategy and the marketing function. First, students are exposed to three companies in which... View Details
Keywords: Marketing Strategy; Corporate Strategy; Performance Evaluation
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"Measuring Marketing Performance." Harvard Business School Tutorial 507-701, February 2007.
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