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(12,421)
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Show Results For
- All HBS Web
(12,421)
- People (21)
- News (3,893)
- Research (7,206)
- Events (76)
- Multimedia (65)
- Faculty Publications (5,904)
- 2017
- Working Paper
Inequality in Knowledge Repository Use in Scaling Service Operations
- Research Summary
Empirical Operations Management
Please see personal webpage.
View Details- November 1999
- Background Note
Operating Segment Disclosures
- 2020
- Other Unpublished Work
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
- Teaching Interest
Technology and Operations Management
- Article
Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- 01 Jul 2021
- Video
Thank You HBS Operations
- Research Summary
Quality in Service Operations
- 14 Aug 2008
- News
Operating profit
- 04 Jan 2016
- Video
HBS Operations Administrative Services
- TeachingInterests
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. Topics include digital marketplaces, technology, and data science.
View Details- March 2008
- Exercise
Exercise: Challenging Operational Assumptions
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
- March 2006 (Revised April 2008)
- Module Note
Conceptualizing the Customer Operating Role
- June 2020 (Revised August 2020)
- Supplement