Operational Complexity - Publications - Faculty & Research

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December 2020
Article

The Parable of the Auctioneer: Complexity in Paul R. Milgrom's Discovering Prices

By: Scott Duke Kominers and Alexander Teytelboym

Designing marketplaces in complex settings requires both novel economic theory and real-world engineering, often drawing upon ideas from fields such as computer science and operations research. In Discovering Prices, Milgrom (2017) explains the theory and design... View Details

Keywords: Pricing; Design; Auctions; Market Design; Complexity

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Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

1990
Chapter

Cost of Product and Process Complexity

By: S. Datar, R. Banker, S. Kekre and T. Mukhopadhyay

Keywords: Complexity; Cost; Product Development; Business Processes

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Technology and Operations Management - MBA Required Curriculum

By: Edward McFowland III

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's... View Details

TeachingInterests

Technology and Operations Management - MBA Required Curriculum

By: Robert S. Huckman

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its... View Details

September 2016 (Revised July 2018)
Case

United Airlines: More Out-and-Back Flying?

By: Ryan W. Buell, Willy Shih and Mike Toffel

This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on-time performance. As one of the world's largest airlines, United had a very large fleet and... View Details

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5 Nov 2005 - 8 Nov 2005
Conference Presentation

Exploring the Architecture of Complex Software Products

By: Alan MacCormack

Keywords: Product Design; Applications and Software; Complexity

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August 2017
Case

Turkish Economy Bank and Fortis Bank: Managing a Complex Merger

By: Stuart C. Gilson, Esel Çekin and Sarah L. Abbott

Following the announcement of the merger of the Turkish Economic Bank (TEB) and Fortis Bank AS, Varol Civil, TEB's CEO, is faced with the task of executing the merger of these two entities. First, all parties must agree to the economic terms of this merger; a process... View Details

Keywords: M＆A; Turkey; Banking; Restructuring; Financial Institutions; Change Management; Mergers and Acquisitions; Banking Industry; Turkey

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06 Dec 2021
News

HBS Curricula Explore the Complexities of Innovation

to understand the complexities that come with innovation.” EMBRACING DIGITAL TRANSFORMATION READ MORE STORIES EMBRACING DIGITAL TRANSFORMATION READ MORE STORIES Learning to Lead and Transform In addition to helping students learn about... View Details

Keywords: Jennifer Gillespie

September 2015 (Revised July 2016)
Case

Turkish Airlines: Widen Your World

By: Juan Alcácer and Esel Çekin

This case tracks Turkish Airlines' transition from regional player to global powerhouse. With an order for 212 aircraft in the first half of 2013, the airline had moved to double its size and become one of the industry's top-ten players. Growing its fleet would allow... View Details

Keywords: Strategy; Operational Complexity; Capacity Constraints; Profitable Growth; Subsidiary Management; Externalities; Emerging Market; Globalized Firms and Management; Competition; Air Transportation; Alliances; Corporate Strategy; Emerging Markets; Growth and Development Strategy; Air Transportation Industry; Turkey

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2010
Working Paper

The Architecture of Complex Systems: Do Core-periphery Structures Dominate?

By: Alan MacCormack, Carliss Y. Baldwin and John Rusnak

Any complex technological system can be decomposed into a number of subsystems and associated components, some of which are core to system function while others are only peripheral. The dynamics of how such "core-periphery" structures evolve and become embedded in a... View Details

Keywords: Innovation and Management; Product Design; Practice; Core Relationships; Software; Information Technology Industry

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Managing Service Operations - Course Catalog

HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people helping people, and people are born... View Details

Field Course: Startup Operations - Course Catalog

complexities of operating a startup. Sessions will feature skill-building exercises led by the instructor and outside experts as well as weekly peer-to-peer critiques on work-in-progress. Students are... View Details

Technology & Operations Management Curriculum - Faculty & Research

contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery... View Details

14 Jul 2015
News

Rescale Emerges With $6.4 Million to Make Complex Product Design Easier

2021
Case

Walmart's Blockchain Quest: Integrating New Technology into a Complex Supply Chain

By: Andrew J. Hoffman

Blockchain is a digital, distributed, immutable ledger designed to build trust among parties without requiring an independent, third-party arbitrator or intermediary. The technology has potential to improve a variety of industries, including the complex, fragmented,... View Details

Keywords: Blockchain; Supply Chain Management; Technology Adoption

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Research Summary

2. Acquisitions of Industrial Units and the Evolution of Operational Performance across the Firm

Abstract: Manufacturing firms frequently expand their production capacity through the acquisition of industrial units. How are the existing units in the acquirer company affected by the acquisition of another facility? I argue that two important... View Details

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

compete for talent based on whether you offer remote work, which clearly is appealing for certain types of talent and certain types of demographics,” she says. But, the ability to include remote employees in a firm’s day-to-day operations... View Details

Keywords: by Rachel Layne

Technology & Operations Management Awards & Honors - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2025 Himabindu Lakkaraju : Recipient of a 2025 Sloan Research Fellowship in Computer Science. 2024 Ryan W. Buell :... View Details

1 Apr 2005 - 4 Apr 2005
Conference Presentation

Exploring the Structure of Complex Software Designs: An Empirical Study of Open Source and Proprietary Code

By: Alan MacCormack

Keywords: Applications and Software; Product Design; Complexity

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