Publications

Educators

November 1982
Case

Conversion Training at New England Telephone (A)

By: D. Quinn Mills and E. Mary Lou Balbaky

Keywords: Training; Organizational Change and Adaptation; Telecommunications Industry; New England

November 1996 (Revised April 1999)
Case

United Way of Southeastern New England (UWSENE)

By: Robert S. Kaplan and Ellen L. Kaplan / RA

A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details

Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States

Educators

May 2005
Article

A Kidney Exchange Clearinghouse in New England

By: Alvin E Roth, Tayfun Sonmez and M. Utku Unver

Keywords: Health

June 1992
Teaching Note

New England Critical Care, Inc., Teaching Note

By: Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry; New England

January 1987 (Revised March 1988)
Case

New England Digital: Company Financing and Valuation

02 Jan 2019
News

New England doesn’t need new factories. But it does need new ideas.

September 1996 (Revised April 1998)
Case

Mobil USM&R (B): New England Sales and Distribution

By: Robert S. Kaplan

The general manager of a local gasoline/distillate sales and distribution business unit must communicate a new strategy to the unit's 300 employees. An initial strategic planning exercise identified a high-priority list of opportunities that blended the parent... View Details

Keywords: Balanced Scorecard; Adoption; Strategic Planning; Customization and Personalization; Management Practices and Processes; Growth and Development Strategy; Measurement and Metrics; Motivation and Incentives; Performance Evaluation; Energy Industry; Mining Industry; United States

Educators

09 Jan 2018
News

Think New England Is Cold? Try Antarctica

April 1989
Case

New England Brown Egg Council Takes on Salmonella

By: Stephen A. Greyser and Norman Klein

Keywords: Advertising Campaigns; Perception; Agriculture and Agribusiness Industry; New England

07 Oct 2014
News

4 New England Sisters, 40 Years Of Photographs

February 1990 (Revised April 1991)
Case

Paul Cronan and New England Telephone Co. (A)

February 1990 (Revised April 1991)
Supplement

Paul Cronan and New England Telephone Co. (C)

October 1997
Teaching Note

United Way of Southeastern New England (UWSENE) TN

By: Robert S. Kaplan

Teaching Note for (9-197-036). View Details

Keywords: United States

August 2005
Supplement

Bill Belichick and the New England Patriots (B)

By: John R. Wells and Travis Haglock

Supplements the (A) case. View Details

Keywords: Sports; Sports Industry

17 Feb 2015
News

White-out conditions mean retail blues in New England

Achieving 80% GHG Reduction in New England by 2050

This report analyzes the pace of clean energy additions that would be needed to meet New England's 2050 economy-wide decarbonization targets. It concludes that to meet those targets average annual clean energy additions would likely have to increase 4-8 fold over the... View Details

November 1976 (Revised August 1984)
Case

Friendly Ice Cream Corp.: Advertising Strategy for New England

2008
Thesis

Being B-Boys: Style, Identity, and Respect Among New England and Miami Street Dancers

By: Curtis K. Chan

This study examines the phenomenon of a street dance known as "b-boying" to explore how dancers locate, negotiate, and perform identities, as well as the tensions that occur concomitantly. Drawing on data from participant-observation, interviews, and diverse archival... View Details

Keywords: Social Psychology; Identity; Negotiation; Social and Collaborative Networks; Boundaries; Conflict and Resolution; Arts; Northeastern United States; Miami