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  • June 2009
  • Teaching Note

Best Buy Co., Inc.: Customer-Centricity (TN)

By: Rajiv Lal
Teaching Note for [506055]. View Details
Keywords: Electronics Industry; United States; Canada; Mongolia
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  • April 2006 (Revised October 2006)
  • Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis
With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details
Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia
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  • 16 Oct 2013
  • Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

in that country have already announced plans to replace older coal-fired plants with gas-fired plants near Beijing, Shanghai, and Guangdong. While no doubt improving local air quality, much of this gas is syngas produced by coal-to-gas conversion plants near the Inner... View Details
Keywords: by Joe Lassiter; Energy; Utilities
  • 23 Sep 2014
  • First Look

First Look: September 23

around a tenth of Rio Tinto's profits and over a quarter of Mongolia's GDP. But the terms of the deal were being threatened by elections in Mongolia and a change in voter sentiment towards the project. With around $6 billion invested, Rio... View Details
Keywords: Sean Silverthorne
  • 07 Mar 2017
  • First Look

First Look at New Research, March 7

humble beginnings as a local Chinese dairy company, the Inner Mongolia Yili Group has become one of the largest dairy companies in the world. To achieve this, Yili has aggressively expanded its footprint overseas including building the... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2014
  • First Look

First Look: September 2

and the $6 billion Oyu Tolgoi copper mine expansion in Mongolia (2014). Globally, firms financed a record $415 billion in capital expenditures using project finance in 2013, and the use of project-financed investment has grown at a... View Details
Keywords: Sean Silverthorne