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- Faculty Publications (15)
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- All HBS Web (49)
- Faculty Publications (15)
- January 2025
- Case
Netflix: Takedown Troubles
By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
Rose, Clayton S., Tom Quinn, and Maxim Pike Harrell. "Netflix: Takedown Troubles." Harvard Business School Case 325-021, January 2025.
- Web
Browse All Articles, Research, & Case Studies - HBS Working Knowledge
Avery Forman Misinformation can sway opinions about political candidates, important issues, and even corporate brands. Despite the prevalence of falsehoods and misleading headlines on social media, research by Jillian Jordan shows that... View Details
- 20 Jun 2023
- Research & Ideas
Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories
numbers, but by natural language, by stories.” The human mind’s love of stories over statistics can have serious implications that go beyond the question of the best approach for leaders. The preference for anecdote over stats can fuel View Details
Keywords: by Scott Van Voorhis
- 02 May 2023
- What Do You Think?
How Should Artificial Intelligence Be Regulated—if at All?
advice while spreading misinformation based on deliberately inaccurate source material? Given the level of uncertainty about AI’s future use, there is a growing concern about its unfettered development. Several weeks ago, a thousand... View Details
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
negative tweets engaged more users. Originating as internet novelties 15 years ago, social media platforms have altered everything from democracy to human relationships in ways that are hard to overstate. Governments around the world have been debating how to rein in... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
it,” says Harvard Business School Professor Sandra Sucher. By contrast, she notes, when Pinterest proactively moved to keep anti-vaccination activists from spreading misinformation on the site during the COVID-19 pandemic, the company... View Details
Keywords: by Lane Lambert
- 01 Mar 2016
- News
Feedback
1956) Constraining Carbon Re: Walt Minnick (MBA 1966), and Bill Eacho (MBA 1979) Great article! With the future of our kids and grandkids at stake, as Walt Minnick says (and I agree), it’s quite surprising that this issue isn’t getting much more attention. I continue... View Details
- 20 Apr 2020
- News
To Build Connection in Quarantine, Clubs Go Virtual
put them in the proper perspective,” says Seftel, a physician and immunology expert whose company, Enable, is currently developing a highly-sensitive rapid COVID-19 test with its public health laboratory partners. “There’s been a lot of View Details
Keywords: Margie Kelley
- 17 Feb 2015
- News
The First Five Years: Diogo Castro Freire (MBA 2012)
science and the consequences of inaction. I realized we were making miniscule progress toward solving it. We still are. I realized that even the smartest people I knew were misinformed about what climate change meant for them.” Why did... View Details
- 07 Jul 2023
- Blog Post
Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories
serious implications that go beyond the question of the best approach for leaders. The preference for anecdote over stats can fuel misinformation on issues ranging from climate change to welfare reform, Graeber says. “There is now a... View Details
- 15 Jan 2019
- News
Working to Improve the End of Life
dying than I had been when I was younger. As I started finding out more, I realized there was a tremendous amount of misinformation out there about death and dying. “The mission of End of Life Choices New York is to have everybody have... View Details
- 01 Dec 2001
- News
BOOK: You Can't Enlarge the Pie
argument," the authors emphasize, "is that large gains can often only be achieved when citizens learn to accept small losses in return." Standing in the way of this, however, are what the authors identify as six leading examples of muddled reasoning: "Do no harm" (in... View Details
- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
It is related as well to concerns about equal pay for equal work. Those in favor of sharing compensation figures cite the benefits of more trust among employees, less misinformation about pay, and a clearer basis on which employees can... View Details
Keywords: by James Heskett
- Web
3 Technologies that Will Change the World - Course Catalog
in the justice system and the industrialization of misinformation and hacking of elections. How can business leaders create great companies that enhance the value to society while earning a return for shareholders? Blockchain – Changing... View Details
- 27 Oct 2020
- News
HBS Votes
tools to provide direct operational support to election officials, tracked misinformation campaigns that undermine the integrity of US elections, and worked to fill the gap in poll workers and other election resources. (More information... View Details
- 20 Dec 2018
- Blog Post
A Time For Opportunity In Food and Agriculture
is in charge of Organic & Non-GMO Product Marketing at Indigo Agriculture And Eisen has just launched Plant Snacks. Given all this change, building consumer trust is critical. As Conklin observed, “there is so much misinformation out... View Details
- 07 Jan 2025
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
been opaque and confusing as well as full of misinformation and false promises,” Twist shared. “We offer a curated collection of the safest, most effective, and affordable services for the most common skin and body concerns.” Since its... View Details
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
therefore broadly shared by users. He warned that it would be difficult to realistically restrain the sharing of misinformation as long as the online business model was based heavily on user engagement. The benefits and drawbacks of the... View Details
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
be), or misinformed (provides an expected price of $510, way above the market average). Consumers who display knowledge about repair costs can get a better price. SOURCE: Kali9 A second part of the study tested how willing shops were to... View Details
- 15 Jun 2021
- News
The Path out of Polarization
politics. The fact that Americans can’t agree on facts right now isn’t a unique experience. What does historical context suggest about breaking the cycle of misinformation or finding a way to move forward? Rawi Abdelal: I think that... View Details