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  • 2009
  • Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
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  • 25 Aug 2010
  • Working Paper Summaries

Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

Keywords: by Julia Rose Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • 26 Jun 2012
  • First Look

First Look: June 26

by a public health organization are randomly allocated to four groups. Agents in the control group receive a standard volunteer contract often offered for this type of task, whereas agents in the three treatment groups receive small... View Details
Keywords: Sean Silverthorne
  • 2023
  • Working Paper

Scapegoating and Discrimination in Times of Crisis: Evidence from Airbnb

By: Michael Luca, Elizaveta Pronkina and Michelangelo Rossi
We present evidence that discrimination against Asian-American Airbnb users sharply increased at the start of the COVID-19 pandemic. Using a DiD approach, we find that hosts with distinctively Asian names experienced a 20 percent decline in guests relative to hosts... View Details
Keywords: Discrimination; Behavioral Economics; Market Design; Health Pandemics; Prejudice and Bias; Digital Platforms; Design
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  • 2021
  • Article

Fair Influence Maximization: A Welfare Optimization Approach

By: Aida Rahmattalabi, Shahin Jabbari, Himabindu Lakkaraju, Phebe Vayanos, Max Izenberg, Ryan Brown, Eric Rice and Milind Tambe
Several behavioral, social, and public health interventions, such as suicide/HIV prevention or community preparedness against natural disasters, leverage social network information to maximize outreach. Algorithmic influence maximization techniques have been proposed... View Details
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  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

societal stereotypes of underrepresented minorities, making knowledge intensive firms a rich environment to examine diversity initiatives and explore the dynamics that hinder retention and promotion for underrepresented minorities in... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral hazard models is overuse of... View Details
Keywords: Sean Silverthorne
  • 23 Sep 2009
  • Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • 23 Jan 2008
  • First Look

First Look: January 23, 2008

hourly wage. The entrepreneurial venture's donors were, however, significantly younger, more likely to be from a minority group, and more likely to have died from cancer. For-profit organizations, continuing medical training... View Details
Keywords: Martha Lagace
  • 02 Jul 2013
  • First Look

First Look: July 2

candidates. We find that increasing the political representation of Muslims improves health and education outcomes in the district from which the legislator is elected. We find no evidence of religious favoritism: Muslim children do not... View Details
Keywords: Anna Secino
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

given diagnosis; the researchers found that only 0.3 percent of the images in the sample (about 80 cases) received even a minor customer complaint. “These people are highly trained, and they think deeply about their work,” Ibáñez says.... View Details
Keywords: by Carmen Nobel; Health
  • 2008
  • Article

Entrepreneurial Ventures and Whole-body Donations: A Regional Perspective from the United States

By: Michel Anteby and Mikell Hyman

Human cadavers are crucial to medical science. While the debate on how to secure sufficient cadavers has focused primarily on donors' behaviors, procuring organizations' roles in increasing donations remain less explored. The United States offers a unique setting in... View Details

Keywords: Entrepreneurship; Behavior; Programs; Nonprofit Organizations; Business Ventures; Health Testing and Trials; Demand and Consumers; Supply Chain; For-Profit Firms; Organizations; Training; United States
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  • 27 May 2014
  • First Look

First Look: May 27

of technology. It reviews some opportunities for innovation that will solve the pain points and bottlenecks facing the system and outlines high-priority policy areas. It becomes clear that individual airlines have often been managed back to View Details
Keywords: Sean Silverthorne
  • 23 Jan 2024
  • Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

piece of paper, or likely even for a ticket to a local minor league baseball game (which is more or less a deed to a seat). But plenty of people would pay that much for the deed to a house.* *Technically, people are generally paying for... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

interest to remain, the leaders are responsible for the boundedly unethical actions that follow. Q: How do you become aware of your blind spots? A: By looking at the data. If you firmly believe that you want to give women and minorities... View Details
Keywords: by Sean Silverthorne
  • April 2023
  • Article

Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession

By: Lucy Chen and J. Michael McWilliams
OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.

DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details
Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry
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  • 17 Nov 2016
  • Op-Ed

What's Behind the Unexpected Trump Support from Women

percent voted for him—the lowest percentage of all groups--reflecting, perhaps, their concern about the treatment of blacks in the criminal justice system as well as their recognition of Clinton’s stronger support of minorities and her... View Details
Keywords: by Laura Morgan Roberts and Robin Ely
  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

unnecessary phone calls, emails, and paperwork. Workers often stretch themselves thin by allowing a colleague’s sense of urgency about something minor interrupt their more important work. After all, responding to multiple emails the... View Details
Keywords: by Dina Gerdeman
  • 29 Jan 2019
  • First Look

New Research and Ideas, January 29, 2019

endowments, mergers, and limited liability. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55499 January 2019 Health Affairs Decreases In Readmissions Credited to Medicare's Program to Reduce Hospital Readmissions Have... View Details
Keywords: Dina Gerdeman
  • 15 Oct 2001
  • Research & Ideas

What You Don’t Know About Making Decisions

observed that the "truth springs from arguments amongst friends." There are two ways to measure the health of a debate: the kinds of questions being asked and the level of listening. There are two ways to measure the View Details
Keywords: by David A. Garvin & Michael A. Roberto

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