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- All HBS Web (44)
- Faculty Publications (15)
Show Results For
- All HBS Web (44)
- Faculty Publications (15)
- 01 Oct 2001
- News
Books: Winning the Influence Game
"Managers who ignore the actions of government do so at great risk," warn the authors of Winning the Influence Game: What Every Business Leader Should Know about Government. HBS associate professor Michael Watkins, former congressman and... View Details
- 01 Sep 2004
- News
Books
Predictable Surprises by Max H. Bazerman and Michael D. Watkins Seeing What’s Next by Clayton M. Christensen, Scott D. Anthony, and Erik A. Roth The Keystone Advantage by Marco Iansiti and Roy Levien... View Details
- 01 Oct 1999
- News
New Releases
motivate and lead groups of people in ways that ignite their full creative potential. Right from the Start: Taking Charge in a New Leadership Role by Dan Ciampa and Michael Watkins (Harvard Business School... View Details
- 01 Dec 2009
- News
Alumni Books
Major Career Transitions by Michael D. Watkins (PhDDS ’92) (Harvard Business Press) Although leaders get their toughest tests in career transitions, far too often they fail to move effectively into new... View Details
- fall 2004
- Article
Predictable Negotiations: Should Have Seen This Coming (Book Excerpt)
By: M. Bazerman and Michael Watkins
Bazerman, M., and Michael Watkins. "Predictable Negotiations: Should Have Seen This Coming (Book Excerpt)." Compass 2, no. 1 (fall 2004): 42–43.
- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
Orleans. Although Southwest has never had a fatal accident in its history, the odds are that it will sometime in the future. And the organization is ready to respond to what Max Bazerman and Michael Watkins... View Details
Keywords: by James Heskett
- 2008
- Book
Predictable Surprises
By: Max Bazerman and Michael D. Watkins
Most events that catch us by surprise are both predictable and preventable, but we consistently miss (or ignore) the warning signs. This book shows why such "predictable surprises" put us all at risk, and shows how we can understand, anticipate, and prevent them before... View Details
Keywords: Decision Choices and Conditions; Forecasting and Prediction; Leadership; Risk and Uncertainty; Behavior
Bazerman, Max, and Michael D. Watkins. Predictable Surprises. Paperback ed. Harvard Business School Press, 2008.
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- March 2003
- Article
Predictable Surprises: The Disasters You Should Have Seen Coming
By: Michael D. Watkins and Max H. Bazerman
Watkins, Michael D., and Max H. Bazerman. "Predictable Surprises: The Disasters You Should Have Seen Coming." Harvard Business Review 81, no. 3 (March 2003). (Reprinted in H. Balanoff (Ed.), Public Administration, McGraw-Hill, 2004.)
- 1993
- Working Paper
Strategies for Managing a Project Portfolio
By: Michael D. Watkins and Kim B. Clark
- February 2001
- Case
McLean Watson/Media Synergy Inc. (A2): Paul Chen
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (A2): Paul Chen." Harvard Business School Case 801-034, February 2001.
- 2002
- Working Paper
A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams
By: Amy C. Edmondson, Michael A. Roberto and Michael Watkins
Edmondson, Amy C., Michael A. Roberto, and Michael Watkins. "A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams." Harvard Business School Working Paper, No. 01-048, January 2002.
- June 2003
- Article
A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams
By: A. Edmondson, Michael A. Roberto and Michael Watkins
Edmondson, A., Michael A. Roberto, and Michael Watkins. "A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams." Leadership Quarterly 14, no. 3 (June 2003): 297–325.
- February 2001
- Case
McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (C2): Mark Dubowitz." Harvard Business School Case 801-384, February 2001.
- 01 Aug 2002
- News
For Alumni Only: Breakthrough Insights Program Debuts
MBA alumni, with the balance divided evenly among AMP, OPM, and PMD graduates. Participants got acquainted Sunday at a reception and dinner, and classroom discussions began Monday morning with Associate Professor Michael Watkins, author... View Details
Keywords: Laura Singleton
- 01 Sep 2005
- News
Predictable Surprises
Administration at HBS and is also formally affiliated with Harvard’s Kennedy School of Government, Psychology Department, Center on the Environment, and Program on Negotiation. Predictable Surprises (HBS Press) was published in 2004. You and View Details
- October 2004
- Article
Two Paths to Peace: Contrasting George Mitchell in Northern Ireland with Richard Holbrooke in Bosnia-Herzegovina
By: Daniel F. Curran, James K. Sebenius and Michael Watkins
Keywords: Bosnia and Hercegovina
Curran, Daniel F., James K. Sebenius, and Michael Watkins. "Two Paths to Peace: Contrasting George Mitchell in Northern Ireland with Richard Holbrooke in Bosnia-Herzegovina." Negotiation Journal 20, no. 4 (October 2004). (Reprinted in International Dispute Resolution, Volume III (ed. Carrie Menkel-Meadow, April 2012))
- 10 Nov 2003
- Research & Ideas
A Fast Start on Your New Job
What are the first things you should do in your new post? In this e-mail Q&A, Michael Watkins offers strategies that he researched while preparing his new book, The First 90 Days: Critical Success... View Details
Keywords: by Martha Lagace
- February 2001
- Case
McLean Watson/Media Synergy Inc. (A1): John Eckert
By: Carin-Isabel Knoop, Michael D. Watkins and Cate Reavis
Knoop, Carin-Isabel, Michael D. Watkins, and Cate Reavis. "McLean Watson/Media Synergy Inc. (A1): John Eckert." Harvard Business School Case 801-033, February 2001.