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  • March 2015 (Revised December 2016)
  • Case

Philips Healthcare Latin America

By: Sunil Gupta
On a beautiful sunny afternoon in October 2013, Daniel Mazon (GMP 15), decided to take some time out of his busy schedule of the General Management Program (GMP) at the Harvard Business School to reflect on his company's situation. Mazon was the Vice President and... View Details
Keywords: Healthcare; Latin America; Organizational Structure; Salesforce Management; Health Care and Treatment; Medical Devices and Supplies Industry; Health Industry; Latin America
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  • July 1993
  • Case

ABB Deutschland (Abridged)

By: Christopher A. Bartlett
Focuses in detail on implementing a corporate restructuring program in ABB's German subsidiary. Special attention is given to Germany's unique form of industrial governance. Two major problem areas--power plants and power transformers--are described in detail. ABB's... View Details
Keywords: Restructuring; Energy Generation; Corporate Governance; Factories, Labs, and Plants; Salesforce Management; Policy; Organizational Culture; Energy Industry; Germany
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  • September 2019
  • Case

Teaming Up to Win the Rail Deal at GE (A)

By: Amy Edmondson, Ranjay Gulati and Rachna Tahilyani
In 2012, Nalin Jain, then head of GE aviation for South Asia, was given the added responsibility for GE’s transportation business in India, including bidding for a $2.5 billion contract to manufacture, service and maintain 1,000 diesel locomotives for state owned... View Details
Keywords: Recruitment; Selection and Staffing; Human Capital; Groups and Teams; Leadership Style; Leading Change; Organizational Design; Organizational Structure; Industrial Products Industry; Manufacturing Industry; Rail Industry; Transportation Industry; United States; India
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  • 03 Jul 2013
  • What Do You Think?

What Are the Limits of Transparency?

Summing Up What Is Transparency's "Sweet Spot"? We generally think of transparency as an admirable organization quality. But commenting on this month's column, Kapil Kumar Sopory summed up a lot of the thinking with the... View Details
Keywords: by James Heskett
  • July–August 2013
  • Article

A Joint Model of Usage and Churn in Contractual Settings

By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
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  • 2015
  • Article

The Nobel Prize: The Identity of a Corporate Heritage Brand

By: Mats Urde and Stephen A. Greyser
Purpose—The purpose of this study is to understand the identity of the Nobel Prize as a corporate heritage brand and its management challenges.
Design/methodology/approach—An in-depth case study analysed within a heritage brand model and a corporate... View Details
Keywords: Nobel Prize; Brand Stewardship; Corporate Brand Identity; Corporate Heritage Brand; Heritage Brand Identity Process; Networked Brand; Organizations; Brands and Branding
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  • Research Summary

Managing Marketspace Service Interfaces

By: Jeffrey F. Rayport

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

  • 09 Jul 2024
  • Research & Ideas

Chance Encounters: What's at Stake in Return-to-Office Decisions

Review article, “What’s the Optimal Workplace for Your Organization?” The article itself, with its two-by-two matrix of strategic space configurations, is an illustration of the value of face time. “This project would very much not exist... View Details
Keywords: by Jen McFarland Flint, HBS Alumni Bulletin
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

Organizations Authors:Nicolaj Siggelkow and Jan Rivkin Publication:Administrative Science Quarterly (forthcoming) Abstract Theorists argue that an organization's high-level choices, such as its organizational design or the attributes of... View Details
Keywords: Martha Lagace
  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

organization is still important for the best results. A number of factors were cited in determining the mix of inputs, responsibilities, and decisions associated with an RAP designed to maintain organizational agility over its life cycle.... View Details
Keywords: by James Heskett
  • 20 Sep 2010
  • Research & Ideas

Power Posing: Fake It Until You Make It

Either you want to be big because you're in charge, or you want to close in and hide your vital organs because you're not in charge. "It does appear that even this minimal manipulation can change people's physiology and psychology... View Details
Keywords: by Julia Hanna
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

which we developed cases, seem to be pure cases of these archetypes. An examination of many other organizations will show a mixture of these strategies, often in uneasy coexistence. We argue that both theories have validity. Table I-1... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

want. The authors plot on a matrix where various organizations fall along these two dimensions. Employees represented in the lower-left quadrant of the model, for example, disagree strongly both about what... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

longer term. Whether industries are experiencing decreases or increases in demand, all firms and organizations need to take a step back or forward and ask themselves: What should be my minimally viable strategy to get through these... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

including aging populations and medical technology. But an underlying and misunderstood source of health care’s escalating costs has been the inability of health care provider organizations (such as large academic medical centers) to... View Details
Keywords: Sean Silverthorne
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

the writing of popular film scripts like The Matrix or Star Wars. Character behaviors, actions, and motivations hook the interest of readers at all levels, regardless of their professional experience with IT, while the plot sets up a... View Details
Keywords: by Martha Lagace
  • 10 May 2016
  • First Look

May 10, 2016

Identity and Reputation Matrix (CBIRM), introduced here for the first time. Eight key reputation elements adapted from the literature and enriched by the case study are incorporated within an existing corporate brand identity framework.... View Details
Keywords: Carmen Nobel
  • 19 Dec 2005
  • Research & Ideas

The Regional Slice of Your Global Strategy

1997, CEO Cor Boonstra abolished the geographic dimension of the matrix as a way of forcing the organization to align itself around global product divisions. Given this long and sometimes painful history, it... View Details
Keywords: by Pankaj Ghemawat
  • 29 Apr 2008
  • Research Event

Venture Capital

international economy. It is appropriate that the conference took place in Silicon Valley. This all but unique confluence of ideas, research, financing, and human resources has served as a matrix in which venture capital has either... View Details
Keywords: by Josh Lerner; Financial Services

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