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Publications

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  • All HBS Web  (89)
    • News  (14)
    • Research  (64)
    • Events  (1)
  • Faculty Publications  (18)

Show Results For

  • All HBS Web  (89)
    • News  (14)
    • Research  (64)
    • Events  (1)
  • Faculty Publications  (18)
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  • 08 Dec 2015
  • First Look

December 8, 2015

Regulate Companies like Airbnb and Uber? By: Edelman, Benjamin G., and Damien Geradin Abstract—New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2009
  • First Look

First Look: June 23

Principles that Matter: Sustaining Software Innovation from the Client to the Web Author:Marco Iansiti Abstract Economic analysis often reviews the role of principles—such as respect for intellectual property rights—in driving innovation.... View Details
Keywords: Martha Lagace
  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

inferences on behalf of Black and Latinx and Native American software engineers.” “I could imagine a context where people use this argument even though they don't really mean it, because they know it's the more morally licensed or... View Details
Keywords: by Kristen Senz
  • 17 Feb 2020
  • Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

Ethnography. Observing prospects performing the job you hope to improve or replace can be extremely insightful. You may find hacks they would never tell you about in an interview or discover a whole new set of problems in their process. Emotional journaling or mapping.... View Details
Keywords: by Julia Austin
  • 12 Oct 2011
  • First Look

First Look: October 12

actually consistent with design principles established by the development team? The case seeks to expand students' view of the product development process. Traditional software development projects begin with the gathering of requirements... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2024
  • Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details
Keywords: by Glen Justice
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

continuing to his death, Patterson promoted "scientific" salesmanship. Like Frederick W. Taylor, the founder of scientific management in production, Patterson carefully analyzed business processes and tried to perfect them. He created carefully written sales... View Details
Keywords: by Laura Linard
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

The COVID-19 pandemic made remote work more the norm than the exception, and now many companies are struggling to map out a hybrid plan that both managers and employees can embrace long term. With return-to-work policies in flux, this is... View Details
Keywords: by Michael Blanding
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

interest in the subject was initially stimulated by the explosive growth of the Microsoft Windows operating system. The real value of Windows, we learned, was not about the product, per se, but the applications written by independent View Details
Keywords: by Martha Lagace
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

further improve efficiency, the number of stock-keeping units were reduced from about 4,000 to 1,000+, and offered special packages that included vegetables, fruit, meat, and medicine to accelerate sorting and delivery. Case 3: Product innovation Canteen View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 26 Mar 2008
  • First Look

First Look: March 26, 2008

Details Harvard Business School Case 608-109 Three-quarters of Specialisterne's expert software testing staff are diagnosed with some form of Autistic Spectrum Disorder (ASD). Usually a handicap, ASD conveys talents especially suited to... View Details
Keywords: Martha Lagace
  • 25 Jun 2013
  • First Look

First Look: June 25

Network Methods to Map Product Architecture By: Baldwin, Carliss Y., Alan MacCormack, and John Rusnak Abstract—In this paper, we describe an operational methodology for characterising the architecture of technical systems and demonstrate... View Details
Keywords: Anna Secino
  • 15 Apr 2002
  • Research & Ideas

In the Virtual Dressing Room Returns Are A Real Problem

the right size for apparel products they are considering. Some sites offer "fit calculators" to help consumers translate their measurements into sizes. Others (for example, Public Technologies Multimedia) offer more sophisticated View Details
Keywords: by Jan Hammond & Kristin Kohler; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 15 Jul 2014
  • First Look

First Look: July 15

performance to provide quantitative insight into the link between a firm's business model choices and its profit consequences. The method is applied to Walmart by building a qualitative representation of its business model and mapping... View Details
Keywords: Carmen Nobel
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

could include providing updated road maps or allowing a patron to download MP3s before she hops on her next flight. He did not release revenue numbers. Also optimistic about Wi-Fi's future was Sky Dayton, founder of Internet service... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 29 Sep 2003
  • Research & Ideas

Why Managing Innovation is Like Theater

If you don't know where you're going, any map will do.1 This conventional wisdom sounds right to many managers. It highlights the safety of having a clear objective for your management actions. It implies that all management actions are... View Details
Keywords: by Rob Austin & Lee Devin
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

a January 2, 2004, article in the Wall Street Journal, large corporations are increasingly unwilling to pay for expensive upgrades to software programs. This indicates that software providers are overserving... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 18 Feb 2015
  • First Look

First Look: February 18

effects of an imperfect legal system, and social norms of fairness. We illustrate our arguments with examples from practice. Publisher's link: http://onlinelibrary.wiley.com.ezp-prod1.hul.harvard.edu/doi/10.1002/smj.2303/full February 2015 Research Policy Hidden... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

McKinsey to found Acorn Systems where he developed software to incorporate time equations into ABC. The software modeled how, for example, the time to process a customer order would vary depending on whether... View Details
Keywords: by Sarah Jane Gilbert
  • 15 Sep 2003
  • Research & Ideas

The Lessons of New-Market Disruption

wafer is mapped to indicate good regions and bad regions, and this information is then used in cutting the wafer into individual components. Development groups need to be starved so they develop the right focus and priorities.— Alex... View Details
Keywords: by Clark Gilbert; Technology
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