Management Processes - Publications - Faculty & Research

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

the newest member of the Service Management unit, joined the faculty last year. In research that covers human resources and operations management, she has studied the impact of processes on organizations.... View Details

Keywords: Susan Young

01 Feb 1997
News

Made, Not Born: HBS Courses and Entrepreneurial Management

learning." Adds Kosnik, "Sharing the learning process with these students reminds me there's no work I'd rather do more." Real Property Asset Management William Poorvu, the School's MBA Class of 1961 Adjunct... View Details

01 Jun 1998
News

HBS Club of Ireland Puts Management Skills to Work

few Irish natives living in England - to get to know each other in a casual atmosphere, giving them free time between planned activities. "We wanted to begin, in a small way, the process of building bridges between the communities and... View Details

01 Apr 2001
News

The Small Business Difference: How Smaller Companies Manage with Less

Management Déjà Vu,” by asking his audience about their concerns, as owners and operators of small businesses. A number of issues were voiced: sales and marketing; cash flow; hiring and motivating employees; smooth succession within... View Details

Keywords: Garry Emmons; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

12 Feb 2014
News

The Next Best Thing to a Steve Jobs

Keywords: innovation; management

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

He recalls this moment in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin’ Donuts. “Up until that point,” he writes, “the only thing I had managed were a couple of donut shops—replacing View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

01 Jun 2004
News

The Ambidextrous Organization

processes of the past, while also gazing forward, preparing for the innovations that will define the future. This mental balancing act is one of the toughest of all managerial challenges — it requires executives to explore new... View Details

Keywords: ambidextrous manager; ambidextrous organization; Publishing Industries (except Internet); Information

01 Jun 2002
News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

representing $300 billion in assets. In April, in cooperation with the UN and other organizations, CERES launched the Global Reporting Initiative (GRI), an independent standards-setting board based in Europe. The GRI sets guidelines for “sustainability reporting,” a... View Details

Keywords: Garry Emmons; management; ethics

01 Jun 2023
News

Buy Big, Sell Small

If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion retail economy. The shops are... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

12 Sep 2014
News

How Being Filmed Changes Employee Behavior

Keywords: employee management; social psychology; video surveillance

01 Dec 2019
News

Action Plan: Tapping into a Legacy

As the new managing director of Hall & Woodhouse, one of England’s leading regional breweries, Matt Kearsey (AMP 193, 2017) knows that the best-tasting beer requires more than premium hops and pure spring water. “We give the View Details

Keywords: Leah Flickinger; manufacturing; craft beer; leadership; management; Beverage and Tobacco Product Manufacturing; Manufacturing

01 Jun 2023
News

Action Plan: Net Proceeds

“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to rebuilding the health care system in... View Details

Keywords: April White; recycling; corporate social responsibility; waste management; water; Waste Management and Remediation Services; Corporate Services

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade

06 Dec 2021
News

3-Minute Briefing: Bonnie Kintzer (MBA 1987)

the turnaround. I knew the brands were still very strong in the mind of the consumer and, with the right team, that we could rebuild the company. I was very clear in the interview process that the name of the company had to change. If... View Details

Keywords: Jennifer Gillespie; publishing; digital transformation; change management; leadership; Publishing Industries (except Internet); Information