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  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

$1.6 billion. The case explores the reasons for the success of this global venture. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808127 The University of Texas MD Anderson Cancer Center:... View Details
Keywords: Martha Lagace
  • 30 Aug 2016
  • First Look

August 30, 2016

Rapidly Developed Patient-Centered Outcome Measures By: Shah, Kevin P., Tracy E. Spinks, and Thomas W. Feeley Abstract—In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing measure sets... View Details
Keywords: Carmen Nobel
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607032 MD Beauty, Inc. Harvard Business School Case 806-045 Describes some of the issues confronting the entrepreneurial team responsible for creating a highly successful... View Details
Keywords: Martha Lagace
  • September 2017
  • Editorial

Helping Patients with Cancer Navigate Narrow Networks

By: Stephen M. Schleicher, Emeline M. Aviki and Thomas W. Feeley
The Affordable Care Act of 2010 (ACA) was designed primarily to improve patient access to affordable health care. The access-expanding provisions of the ACA included federal- and state-based health insurance exchanges with minimum coverage requirements and preexisting... View Details
Keywords: Health Care and Treatment; Insurance; Problems and Challenges; United States
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  • 1 Jul 2013
  • Panel Discussion

Master Class Session on Business and Investing in Africa

By: Euvin Naidoo, Pravin Gordhan, Nkosana Moyo, Moe Shaik, Polo Radebe and Cassim Coovadia
Annual Master Class Evening Session on: 'Business and Investment in Africa' - from Strategy to Execution Keynote address by Minister of Finance Pravin Gordhan Led by South African Euvin Naidoo, who serves in his personal capacity as visiting faculty member at Wits... View Details
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  • 01 Sep 2009
  • First Look

First Look: September 1

  Working PapersWhat Should GAAP Look Like? A Survey and Economic Analysis Authors:S.P. Kothari, Karthik Ramanna, and Douglas J. Skinner Abstract Based on extant literature, we articulate a positive theory of GAAP under the assumption that GAAP's objective is to... View Details
Keywords: Martha Lagace
  • April 2009 (Revised August 2010)
  • Case

Buro Happold

By: Robert G. Eccles and Kerry Herman
Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each... View Details
Keywords: Training; Entrepreneurship; Leadership Development; Growth and Development Strategy; Management Skills; Organizational Culture; Programs
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  • October 2014
  • Case

McKinsey & Company, 2012

By: John R. Wells and Galen Danskin
In 2012, McKinsey & Company (McKinsey) was the world's premier management consultancy, providing advice to CEO's and top executives of leading companies around the globe. Many consulting firms were bigger but few could match the reputation McKinsey had built over more... View Details
Keywords: Consulting Firms; McKinsey; Strategy; Consulting Industry; North America
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  • June 2012
  • Case

Buro Happold (Abridged)

By: Robert G. Eccles and Ryan Johnson
In 1996, Ted Happold, the founder of the engineering services firm Buro Happold, passed away, and Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current... View Details
Keywords: Learning And Development; Managing Growth; Organizational Design; Diversification; Client Management; Leadership Skills; Entrepreneurship; Growth and Development Strategy; Leadership Development; Management Skills; Training; Programs; Customer Relationship Management
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  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

the accounts were chosen to suggest a sender’s gender, race, and education. Examples include LaToya Washington, which was meant to signal a Black sender, Brad Anderson to indicate a white sender, and Mei Chen to represent an Asian sender. Credentials, such as View Details
Keywords: by Pamela Reynolds
  • 13 Mar 2023
  • Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

residency, including on metrics such as patients’ likelihood of recommending their specialist, write Maximilian J. Pany, a doctoral candidate at Harvard Business School and MD candidate at Harvard Medical School, and J. Michael... View Details
Keywords: by Rachel Layne; Health
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

medicine and law, for example, there are institutions that specify the educational requirements (i.e., the MD or JD degree) that anyone desirous of practicing the profession must obtain. Beyond these educational requirements, aspirants to... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • October 2013
  • Blog Post

Negotiation Strategies for Doctors and Hospitals

By: Deepak Malhotra and Manu Malhotra MD
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  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

faculty as a senior fellow to study health-care reform. Feeley, the Helen Shafer Fly Distinguished Professor of Anesthesiology at The University of Texas MD Anderson Cancer Center, is on a quest to make the payment process easier and,... View Details
Keywords: by Carmen Nobel; Health
  • March 2010
  • Article

Leading in Crisis: Lessons for Safety Leaders

By: William George and Charles R. Denham, MD
Keywords: Leadership
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  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

training." Doug Garr proposed that "Medical schools should require a month of 'learning' where students become patients and actually get checked into hospitals." As Cheri Thomas put it, " I do not see the cost-benefit of having managers also be... View Details
Keywords: by Jim Heskett; Health
  • 14 Aug 2012
  • First Look

First Look: August 14

unit created by Padraid Kelly after stepping down as MD in 2006, asking the firm to develop a training program for them. This request raises the question of whether this internal training capability should become the basis of an external... View Details
Keywords: Sean Silverthorne
  • December 2009
  • Article

Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital

By: Richard Bohmer, Jonathan David Bloom, Elizabeth Mort MD, Akinluwa Demehin and Gregg Meyer MD
Recent focus on the need to improve the quality and safety of health care has created new challenges for academic health centers (AHCs). Whereas previously quality was largely assumed, today it is increasingly quantifiable and requires organized systems for... View Details
Keywords: Health Care and Treatment; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Performance Improvement; Quality; Safety; Massachusetts
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  • 05 Jan 2010
  • First Look

First Look: January 5

down as MD in 2006, to develop a training program for them. This request raises the question of whether this internal training capability should become the basis of an external service offering. Purchase this case:... View Details
Keywords: Martha Lagace
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

School Case 318-051 Zensar Technologies Ltd. Zensar, an established mid-tier IT services company based in India, is known for its customer-centric approach and close-knit culture. Sandeep Kishore has recently stepped in as the MD and CEO,... View Details
Keywords: Dina Gerdeman

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