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- All HBS Web (232)
- Faculty Publications (11)
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- 04 Mar 2024
- What Do You Think?
Do People Want to Work Anymore?
that have a lot of break time). And they work full-time, willing to do whatever needs doing to deliver a “magical” experience for guests, and willing to both teach their jobs and learn other people’s jobs. For this, team members are... View Details
Keywords: by James Heskett
- 16 Aug 2016
- First Look
August 16, 2016
diversity-performance relationship in teams, while research on knowledge and practice explores the situated activities and logics of diverse experts in great depth. Both streams thus shed light on team diversity, offering complementary... View Details
Keywords: Sean Silverthorne
- 26 Sep 2023
- Book
Digital Strategy: A Handbook for Managing a Moving Target
and integrating it into other products that form an integral part of ecosystems or when it is delivered through platform marketplaces (Cusumano et al., 2019a), the product’s relevant market and the logic of competition themselves change... View Details
- 28 Apr 2015
- First Look
First Look: April 28
engaged in "status rationalization," emphasizing the benefits Japanese employees might obtain by learning English, and prevaricated on whether the change was temporary or durable, a process we call "status stability... View Details
Keywords: Sean Silverthorne
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
their actions. They must learn to see their decisions and actions as working hypotheses that they can only validate by collecting feedback on their impact as expeditiously as possible. Leaders will be blindsided if they rely only on their... View Details
- 29 Jan 2013
- First Look
First Look: Jan. 29
utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details
Keywords: Sean Silverthorne
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
low-retention HR strategy, its customers probably regard it as a highly successful application of that idea. Advocates of a high-retention strategy may wonder why Amazon hasn’t learned something from online retailer Zappos, a... View Details
- 06 Jun 2011
- Research & Ideas
Why Leaders Lose Their Way
they surround themselves with sycophants who tell them what they want to hear. Over time, they are unable to engage in honest dialogue; others learn not to confront them with reality. The Dark Side Of Leadership Many leaders get to the... View Details
Keywords: by Bill George
- 18 Apr 2016
- Research & Ideas
The Cost of Leaning In
from $22 to $99. After learning their individual earnings or “contributions” from each math exercise, participants faced five rounds of negotiation opportunities for a total of ten rounds. In each round, workers and firms were randomly... View Details
Keywords: by Carmen Nobel
- 20 Jul 2010
- First Look
First Look: July 20
members questioned the logic of additional investment in the region whose resources were so uncertain and wondered whether it was more prudent to pursue growth elsewhere. At the same time, some of Woolf's owners began to believe that more... View Details
Keywords: Martha Lagace
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
appeal to judgement, get him to acknowledge that what you say is true, then hand the pen to him in a matter-of-fact way and keep on with what you were saying. This makes signing the logical and obvious thing to do. The Primer instructed... View Details
Keywords: by Walter A. Friedman
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
work? Iansiti: Netflix has been using AI for many years in a lot of different ways, for example, by learning how people choose movies according to the thumbprint picture that appears on the Netflix service. As a consumer, if you’re... View Details
Keywords: by Dina Gerdeman
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
resource-based view and identification of core competencies are effective frameworks for strategy formulation. If the company has a great human capital base, with skilled, experienced, and highly motivated employees, then striving to create a View Details
Keywords: by Martha Lagace
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
percent of its revenues to fraud annually, which translates to a projected global fraud loss of $3.7 trillion. Most of those studies, however, have focused on the practical logic behind the crimes. What sets this study apart is that it is... View Details
Keywords: by Carmen Nobel
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=53540 2017 Swedish Economic Forum Report 2017: Svensk konkurrenskraft The Swedish Competitiveness Scorecard 2017 By: Ketels, Christian H.M. Abstract—The Swedish Competitiveness Scorecard assesses Sweden's current... View Details
Keywords: Sean Silverthorne
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
than the others? Does there always have to be a corporate justification? Will we see any trends? A: As I describe in the book, the paths to values are many and varied. Some managers arrive by way of a crisis or scandal, and others by way of personal conviction or a... View Details
Keywords: by Carla Tishler
- 07 Feb 2012
- First Look
First Look: February 7
communication on payoffs in multiparty bargaining. Communication has been shown to be more truthful and revealing than predicted in equilibrium. Because talk is preference revealing, it may effectively frame bargaining around a logic of... View Details
Keywords: Sean Silverthorne
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
major players by virtue of their scale and the scope of their activities, and in some communities they have been the only consistent service providers in a generation," he observes. "They can assess their performance much further down the View Details
Keywords: by Julia Hanna
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
Action that is head and heart driven, not just head driven. Most people won't want to help if you appeal only to logic with numbers and business cases. You must also appeal to how people will feel about doing important work to make big... View Details
Keywords: by Kim Girard
- 01 Jul 2008
- First Look
First Look: July 1, 2008
of rapid profit improvement. The question facing CEO Thomas J. Wilson was how to maintain the momentum. This case tracks the evolution of Allstate's strategy over 20 years, examining the logic behind the strategic changes, and the... View Details
Keywords: Martha Lagace