Jennifer Myers - Publications - Faculty & Research

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government

18 Oct 2016
News

Leading the Way for Women Entrepreneurs

Growing up, Hayley Barna (MBA 2010) thought she was unstoppable. Then she entered the business world. “I grew up thinking I lived in a post-feminist world, “ she said. “I saw no impediment in my way based on my gender.” Six years ago, she and HBS classmate Katia... View Details

Keywords: Jennifer Myers; Birchbox; Rent the Runway; Hello Alfred; Retail Trade; Finance

01 Dec 2019
News

Regional Alumni Events Address Climate Change

and Chicago, engaging nearly 450 alumni and other business leaders as well as a number of the School’s faculty members. The BEI’s goal in launching the panel discussions was to get people around the table talking about climate change, explains View Details

Keywords: Jen Myers

September 2016 (Revised July 2017)
Supplement

Transferring Knowledge Between Projects at NASA JPL (B)

By: Dorothy Leonard and Christopher Myers

At the conclusion of the (A) case, Jennifer Trosper needed to decide whether or not to throw her support behind the training and outreach represented by the ROV-E program to build small rovers like the ones used on the surface of Mars by NASA JPL. The (B) case... View Details

Keywords: Knowledge Sharing; Knowledge Management; Employees; Experience and Expertise; Decision Making; Aerospace Industry; United States

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September 2016 (Revised July 2017)
Case

Transferring Knowledge Between Projects at NASA JPL (A)

By: Dorothy Leonard and Christopher Myers

The Jet Propulsion Laboratory, a federally funded research institution within NASA, the U.S. National Aeronautics and Space Administration, has played a large role in many space and planetary explorations, particularly to the planet Mars. As a project-based... View Details

Keywords: Knowledge Sharing; Knowledge Management; Employees; Experience and Expertise; Aerospace Industry; United States

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Lifelong Learning - Alumni

industry Re: Lorin Gresser (MBA 1998); By: Jen McFarland Flint 01 Mar 2024 HBS Alumni Bulletin Research Brief: The Real Cost of Countering China Re: Laura Alfaro (Warren Alpert Professor of Business Administration (Leave of Absence)); By: View Details

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Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

across the spectrum, from entrepreneurial ventures to more established firms. Publications How Do Nonprofits Use Cash Windfalls? Evidence from $5B in Unrestricted Donations By: Jennifer Walsh 2025 | Faculty Research How do nonprofits use... View Details

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Winners & Runners-Up | New Venture Competition

communication technologies to revolutionize emergency response and communication. Be Mixed Cristina Ros Blankfein Jennifer Ross Business Track Runner-Up Natural and zero-calorie mixer for cocktail sipping anytime, anywhere. Social... View Details

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Partners - Case Method Project

Harbor City, CA CA 15 of 65 Jennifer Cutler Westridge School Pasadena, CA CA 16 of 65 Mike Davey Saratoga High School Saratoga, CA Subjects: AP U.S. Government, Standard U.S. Government, Grade 12 AP and Standard Economics, Grade 10 World... View Details

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Teacher Profiles - Case Method Project

History ID Jennie Bohrer Thunder Ridge High School Idaho Falls, ID TX Jennifer Bonner The Oakridge School Arlington, TX MA Patrick Boor Dexter Southfield School Brookline, MA FL Heather Boos Frank H Peterson Academies of Technology... View Details

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