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  • 06 Oct 2003
  • What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

Summing Up In the judgment of respondents to the October column, repeating the development of disruptive technologies is an admirable but elusive target. Respondents commonly asked whether it is a process disrupted by too many factors—some of them a product of human... View Details
Keywords: by James Heskett
  • 01 Sep 2006
  • What Do You Think?

Are We Ready for Self-Management?

product, sub-assembly, or service. It characterizes what James O'Toole and Edward E. Lawler III in their new book, The New American Workplace, would regard as a "high involvement" workplace in... View Details
Keywords: by James Heskett
  • 17 Sep 2001
  • What Do You Think?

What Is “Business as Usual” After September 11?

and national changes will be immediate regardless of the wide range of possible responses to the terrorist attacks suggested by respondents. Examples from other countries were cited to point out future perils and possible responses. E.... View Details
Keywords: by James Heskett
  • 03 Nov 2003
  • What Do You Think?

Can Investors Have Too Much Accounting Transparency?

insiders of the insider's equity..." Several respondents suggested the need for a careful approach to the issue of greater transparency. E. Smith asked, "Do investors care about immaterial smoothing [of earnings]? I do not... View Details
Keywords: by James Heskett
  • 04 Oct 2004
  • What Do You Think?

Does Speed Trump Intellectual Property?

introduced the idea of IP as not sustainable as a competitive advantage ... . It is knowledge that allows speed to trump IP." As E. Hassen put it, "Intellectual property is not just about product but process as well. Speed is an... View Details
Keywords: by James Heskett
  • 07 Jan 2015
  • What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

needs to be known by members of an organization? What are the limits on transparency in the workplace? What do you think? To read more: David Card, Alexandre Mas, Enrico Moreti, and Emmanuel Saez, Inequality at Work: The Effect of Peer Salaries on Job Satisfaction,... View Details
Keywords: by James Heskett
  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

citizens could meet these kinds of calamities with ease and cool minds." Eric Schmidt echoed this call to action in commenting that "readiness is only achieved through practice." E. Hassen observed that "events cannot... View Details
Keywords: by James Heskett
  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

sides can't win, with better service and more satisfied employees." On the other hand, E. Hassen cautioned, that "Before criticizing, we should examine carefully the social sector effects of wage deflation and higher... View Details
Keywords: by James Heskett; Service
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we shouldn't be asking about... View Details
Keywords: by James Heskett; Financial Services
  • 28 Mar 2004
  • Research & Ideas

HBS Celebrates Social Enterprise Initiative

mobilizes 7 million volunteers. Worldwide, the sector makes up almost 5 percent of the GDP. In this e-mail Q&A, Professor James E. Austin, Chair of the HBS Social Enterprise Initiative, discusses the... View Details
Keywords: by Manda Salls
  • 06 May 2002
  • Research & Ideas

Profits for Nonprofits: Earning Your Own Way

self-sufficient while not being self-sufficient ourselves?— Alfred Wise,Share Our Strength The session, led by HBS professor James E. Austin, featured three managers whose experiences highlight the... View Details
Keywords: by Martha Lagace
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

to managers and stimulating reflection among scholars, a new working paper by HBS professors James E. Austin and Herman B. "Dutch" Leonard looks at how and why such acquisitions occur and how to... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

underlying framework that compels such partnerships as between a food bank in Mexico and a supermarket in the United States, providing insights into the DNA of a successful collaboration that are broadly applicable. Our excerpt from the book, coauthored by Harvard... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • Article

Why Every Organization Needs an Augmented Reality Strategy

By: Michael E. Porter and James E. Heppelmann
While the physical world is three-dimensional, most data is trapped on two-dimensional pages and screens. This gulf between the real and digital worlds prevents us from fully exploiting the volumes of information now available to us. Augmented reality (AR), a set of... View Details
Keywords: Technological Innovation; Innovation Strategy; Organizational Change and Adaptation; Performance Effectiveness
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  • November 2021 (Revised March 2022)
  • Case

Pacesetters

By: Jeffrey J. Bussgang and Mel Martin
City Sealcoating CEO Keith Chaney had just publicly called out the Boston Chamber of Commerce for their slow progress on their supplier diversity program, Pacesetters. Established in 2018 by regional business leaders, Pacesetters was supposed to facilitate... View Details
Keywords: Racial Wealth Gap; Procurement; Suppliers; Diversity; Programs; Small Business; Restructuring; Contracts; United States; Boston
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  • 30 Oct 2012
  • First Look

First Look: October 30

the challenges of staying competitive and profitable in the new and increasingly digital media landscape. Purchase this case:http://hbr.org/search/713423-PDF-ENG Reconfiguring Stroke Care in North Central London Michael E. Porter, View Details
Keywords: Sean Silverthorne
  • June 2022
  • Teaching Plan

Pacesetters

By: Jeffrey J. Bussgang and Mel Martin
Teaching Plan for HBS Case No. 322-019. City Sealcoating CEO Keith Chaney had just publicly called out the Boston Chamber of Commerce for their slow progress on their supplier diversity program, Pacesetters. Established in 2018 by regional business leaders,... View Details
Keywords: Minority-owned Businesses; Procurement; Racial Wealth Gap; Diversity; Small Business; Restructuring; Contracts; Goals and Objectives; Performance Improvement; Performance Evaluation; United States; Massachusetts
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  • June 1989 (Revised January 1992)
  • Case

Ingersoll-Rand (A): Managing Multiple Channels--1985

By: V. Kasturi Rangan and E. Raymond Corey
James Clabough, marketing vice president at Ingersoll-Rand, has to decide on the distribution policy for a new product. The decision has marketing as well as organizational ramifications. View Details
Keywords: Decisions; Leadership Style; Marketing Channels; Product Launch; Distribution
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  • May 2016 (Revised September 2017)
  • Case

Canadian Pacific's Bid for Norfolk Southern

By: Benjamin C. Esty and E. Scott Mayfield
In December 2015, Canadian Pacific Railroad (CPR) has just made its third bid to acquire Norfolk Southern Corporation (NSC), one of the largest railroads in the United States. Having rejected the prior offers, NSC’s CEO James Squires and the NSC board must now value... View Details
Keywords: Capital Structure; Cash Flow; Cost of Capital; Financial Strategy; Investment Activism; Bids and Bidding; Negotiation Offer; Corporate Strategy; Rail Transportation; Mergers and Acquisitions; Transformation; United States; Canada
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  • 01 Mar 2016
  • First Look

March 1, 2016

2016 Boston: Self-published An Easy Introduction to Financial Accounting: A Self-Study Guide By: Narayanan, V.G. Abstract—This book is a self-study guide written for someone who wishes to teach themselves basic financial accounting. It is based on a course by the same... View Details
Keywords: Sean Silverthorne

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