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  • 17 Oct 2017
  • First Look

First Look at New Research and Ideas, October 17, 2017

patient satisfaction, and problems with patient safety. Nearly all U.S. health care organizations have used similar evidence to justify their investments in safety and quality. Herein, we provide conservative formulas based on readily... View Details
Keywords: Sean Silverthorne
  • Web

The 20th Century Zeitgeist - Leadership

West and Southwest Influence: High 90 1990 s Immigration tops 9 million (largest number since first decade) Baby boomers age Hispanics become fastest-growing minority Population grows from 250 million to 281 million Influence: Medium-High 1900 s 19 Model T Plastic... View Details
  • 07 Mar 2022
  • Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

create an inclusive culture for employees so that they have the psychological safety to be motivated to contribute to the company.” Zou coauthored the paper Inclusive Managers with Ethan Rouen, assistant professor of business... View Details
Keywords: by Pamela Reynolds
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Toffel : Finalist for the 2021 MSOM Responsible Research Award from the Manufacturing and Service Operations Management Society (MSOM) for his article with Maria Ibanez, “How Scheduling Can Bias Quality Assessment: Evidence from Food View Details
  • Web

Charts & Statistics - Leadership

250 million to 281 million Influence: Medium-High 1900 s 19 Model T Plastic Safety razor Widespread use of steam engine, electricity, and openhearth furnace allows businesses to expand nationwide Influence: Medium 10 1910 s 19 First... View Details
  • 15 Oct 2007
  • Research & Ideas

Businesses Beware: The World Is Not Flat

Thomas Friedman, author of "The World Is Flat: A Brief History of the Twenty-first Century", opines that a number of events ranging from the fall of the Berlin Wall to the rise of the Internet have flattened the competitive... View Details
Keywords: by Martha Lagace
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

intermediate term, we will see companies that rely on global supply chains be hurt. Once companies run through their existing safety stocks of raw materials or parts provided by a far-flung supplier base, they may face challenges filling... View Details
Keywords: by Dina Gerdeman
  • Web

Frequently Asked Questions | HBS Online

Courses on our course platform are designed to work on an internet-connected desktop or notebook computer running either the Chrome or Firefox browser. Tablet computers and smartphones are not supported for programs on the course platform at this time. A broadband... View Details
  • 04 May 2016
  • What Do You Think?

What Does Boaty McBoatface Tell Us About Brand Control on the Internet?

but people will still refer to it as Boaty I say take the gift and run with it!” Frank D. did indeed run with it, suggesting that “The life boats could be Life Boaties. He (apparently referring to the gender of the boat) could teach kids science lessons and water View Details
Keywords: by James Heskett; Advertising
  • 01 Jun 2023
  • News

The Exchange: The Tech Leader’s Tightrope

Image by John Ritter Image by John Ritter In the wake of the Snowden leaks in 2015, the New York Times dropped the bombshell news that one company had played a unique role in enabling the National Security Agency’s domestic spy program. The report, “AT&T Helped US Spy... View Details
Keywords: Jen McFarland Flint; Justice, Public Order, and Safety Activities; Justice, Public Order, and Safety Activities
  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

it "government must be able to monitor and regulate Internet activities that adversely affect people's safety and welfare." Few were convinced that technology itself would provide more than... View Details
Keywords: by James L. Heskett
  • 01 Sep 2006
  • News

Faculty Research Online From HBS Working Knowledge

disconnect between strategy formulation and its execution. The answer? Professor Robert Kaplan and his colleague, Andrew Pateman, argue for the creation of a new corporate office. The Cost of Cutting in Line HBS faculty rarely put their personal View Details
  • 01 Jun 2002
  • News

Books

Buy, Lie, and Sell High by D. Quinn Mills Prentice Hall Any investor or person involved in America's financial-services industry will be interested in Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble. In... View Details
Keywords: Nancy O. Perry
  • 13 May 2014
  • Op-Ed

The Alibaba Effect

great online giants. “Alibaba's only limits are those imposed by the speed at which these enterprises continue to grow” Still largely unknown in the West, Alibaba dominates China's Internet and logistics space with over 600 million... View Details
Keywords: by Bill Kirby & Warren McFarlan; Retail
  • Fast Answer

Challenges and Opportunities in the Restaurant Industry

Internet as well as for keeping up with new trends, such as social networking and mobile marketing;  LSEG Workspace - equity research from investment banks. Articles and News   Articles on... View Details
  • April 29, 2020
  • Article

The Case for AI Insurance

By: Ram Shankar Siva Kumar and Frank Nagle
When organizations place machine learning systems at the center of their businesses, they introduce the risk of failures that could lead to a data breach, brand damage, property damage, business interruption, and in some cases, bodily harm. Even when companies are... View Details
Keywords: Artificial Intelligence; Machine Learning; Internet and the Web; Safety; Insurance; AI and Machine Learning; Cybersecurity
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  • Web

IFC: Silicon Valley; Disrupting Silicon Valley with AI - Course Catalog

auditing is not permitted) Course Overview Twenty-five years ago, the Internet changed the landscape of the tech sector. Nearly every category incumbent across B2B and B2C was disrupted by Internet-first startups that dominate today’s... View Details
  • February 2011
  • Teaching Note

Porsche: The Cayenne Launch (TN)

By: John Deighton and Jill Avery
Teaching Note for 511-068. View Details
Keywords: Brands and Branding; Sports; Product Development; Value; Safety; Internet and the Web; Communication Technology; Auto Industry
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  • May 2018 (Revised February 2019)
  • Case

The Powers That Be (Internet Edition): Google, Apple, Facebook, Amazon, and Microsoft

By: Jeffrey F. Rayport, Julia Kelley and Nathaniel Schwalb
As of early 2018, five U.S. technology companies—Google, Apple, Facebook, Amazon, and Microsoft—were among the largest companies in the world. Similarly, three Chinese technology firms—Baidu, Alibaba, and Tencent, or BAT—had emerged as global players due in part to the... View Details
Keywords: Internet and the Web; Business Ventures; Customers; Analytics and Data Science; Safety; Corporate Strategy; Competitive Strategy; Technology Industry
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  • 10 Mar 2022
  • Blog Post

How I Spent My HBS 2+2 Deferral: Vika Wasyliw

Engineer on the Radio Frequency team. Starry is a start-up internet service provider headquartered in downtown Boston that uses fixed wireless broadband technology. When I worked there, Starry was in a phase of massive growth following... View Details