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Show Results For
- All HBS Web
(4,680)
- People (9)
- News (1,937)
- Research (2,001)
- Events (3)
- Multimedia (2)
- Faculty Publications (1,173)
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- 07 Oct 2013
- News
Harvard Honors Carl Martignetti (MBA 1985) for Service
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
institutions, Frei, Evenson, and Harker created a model demonstrating precise links between three main elements (or "drivers") of superior service delivery: effective people, effective internal processes, and effective View Details
- 01 Mar 2008
- News
A World of Information at Your Fingertips
The next time you need to do Career Planning or business research, Baker Library can help. With the click of a mouse, its eBaker online service delivers a trove of brand-name resources at little or no cost to HBS alumni. Career planning... View Details
- 01 Dec 1999
- News
New HBS Portal Offers Alumni Just-In-Time Business Information
entitled to free library cards and access to Baker's many collections. Information is available by calling 617-495-6040. Services of special interest to alumni: Reference Assistance Baker's Business View Details
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
worth supporting.” Lal hopes that mobile money services use this information as a road map as they plot future rollouts. “It’s not just that these services—which could connect up to 2 billion unbanked people... View Details
Keywords: Erin Peterson
- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
Stockwell joins HBS from Tufts University, where she worked in Career Services and External Relations. Prior to that, she worked at Forrester Research as a senior consultant in learning and growth and human resources. Having lived and... View Details
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
that consumers often feel overwhelmed by the topic of finances. They don’t feel as if they are in control. In other aspects of their life—for instance, in their shopping habits—consumers have access to a lot of information that in turn... View Details
- 01 Jan 2014
- News
Competing with Privacy
- 05 Sep 2018
- News
Asia's waste management failures reach crisis levels
- 27 May 2021
- News
Facebook-backed report calls Apple privacy features anticompetitive
- 01 Sep 2023
- News
Bless this Stress
National Geographic for Disney+/Craig Parry In the first episode of the National Geographic docuseries Limitless with Chris Hemsworth, Modupe Akinola (MBA 2001/PhDOB 2009) and the Australian actor gaze across downtown Sydney to a skyscraper in the distance, teetering... View Details
- 21 Aug 2018
- News
The Business Shelf: Driving Digital Strategy
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
on his land. Kearns has documented it all. “Genealogy is an opportunity to uncover, be inspired by, and share stories of all people,” says Kearns, a marketing director for Amazon Web Services and board member of the nonprofit National... View Details
- 01 Dec 2023
- News
Thinking Ahead
As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details