ING - Publications - Faculty & Research

26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

learn- ing and organizing bear the potential to generate new ways of creating and capturing value, and of stretching and redefining the traditional boundaries of the (single) firm that are leaning toward more decentralized models of value... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

excerpt, the authors outline the top 10 lessons of the best practitioners, from ING Direct to Build-A-Bear Workshop to Harrah's Entertainment.We can learn a great deal from organizations whose strong and adaptive ownership cultures give... View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

balance between driving an aggressive digital strategy and retaining Zensar’s culture. Purchase this case:https://hbsp.harvard.edu/product/318051-PDF-ENG Harvard Business School Case 818-077 Transformation at ING (A): Agile In December... View Details

Keywords: Dina Gerdeman

13 Feb 2007
First Look

First Look: February 13, 2007

shift to professional management in 1983-1986; the Xerox acquisition in 1987; the MBO in 1993; and the ING acquisition in 1997. Presents the transactions from multiple points of view: the founders and their associates; the professional... View Details

Keywords: Martha Lagace

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

organization's strategic focus. This is typically not something that an organization advertises. But it is standard practice in a number of organizations today. For example, at ING DIRECT, the fastest-growing financial services... View Details

Keywords: by Sean Silverthorne

04 May 2009
Research & Ideas

What’s Next for the Big Financial Brands

insurance persuades consumers across the nation to deposit funds in higher interest CDs in Puerto Rico banks and in non bricks-and-mortar, low-cost Internet banks such as ING Direct. Safety First Financial brands today must address the... View Details

Keywords: by John Quelch; Banking; Financial Services

01 Aug 2012
What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

economies of scale are outweighed by frictions and inefficiencies that accompany bigness. This principle has served Nucor Steel well as it has risen to the premier place in US steel making. Similarly, Arkadi Kuhlmann, in putting together View Details

Keywords: by James Heskett; Manufacturing; Financial Services

05 Jun 2007
First Look

First Look: June 5, 2007

competitors. Virgin Mobile USA, for example, has lured millions of angry cell phone customers away from the incumbents by offering a straightforward plan with no hidden fees, no time-of-day restrictions, and no contracts. ING Direct, now... View Details

Keywords: Martha Lagace

18 Aug 2017
Op-Ed

Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump

forum. Soon, the entire group agreed to shut down the forum, effectively resigning en masse. Meanwhile, more members of the manufacturing council resigned, including 3M’s Inge Thulin, Campbell’s Denise Morrison, and GE’s Jeff Immelt.... View Details

Keywords: by Bill George

19 Jul 2011
First Look

First Look: July 19

China, Russia, Poland, Venezuela, Argentina, Chile, Turkey) is provided to over 650 institutional clients, including J.P. Morgan, Deutsche Morgan Grenfell, KPMG, and ING Barings. After ruling out seeking another round of VC financing, the... View Details

Keywords: Sean Silverthorne

March 2023
Article

Developing Moral Muscle in a Literature-based Business Ethics Course

By: Inge M. Brokerhof, Sandra J. Sucher, P. Matthijs Bal, Frank Hakemulder, Paul G. W. Jansen and Omar N. Solinger

Moral subjectivity (e.g., reflexivity, perspective-taking) is a necessary condition for moral development. However, widely used approaches to business ethics education, rooted in conceptualizations of ethical development as objective and quantifiable, often neglect... View Details

Keywords: Moral Sensibility; Business Education; Growth and Development; Teaching

11 Sep 2012
First Look

First Look: September 11

case:http://hbr.org/search/212044-PDF-ENG Vale: Global Expansion in the Challenging World of Mining (B) Aldo Musacchio, Tarun Khanna, and Ricardo Reisen de PinhoHarvard Business School Supplement 713-012 Supplements the (A) case. Purchase this... View Details