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  • February 1989 (Revised August 1989)
  • Case

Portman Hotel Co.

A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies,... View Details
Keywords: Business or Company Management; Service Delivery; Employees; Accommodations Industry; Asia; North America
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  • February 2000 (Revised August 2001)
  • Case

Astor Park Hotel

By: William J. Poorvu, Arthur I Segel and Matthew C. Lieb
Starwood Hotels, the world's largest REIT, is interested in acquiring an underperforming hotel in the Pacific Northwest. Steve Goldman, Starwood's VP of acquisitions and development, is wondering how much to pay for the property and how to reposition it. View Details
Keywords: Entrepreneurship; Mergers and Acquisitions; Asset Pricing; Property; Investment; Accommodations Industry; Northwestern United States
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  • September 2002 (Revised May 2008)
  • Case

The Arts Property and Hotel

By: Arthur I Segel and Ani M Vartanian
Julio Martinez finds himself as one of the owners of the Arts Hotel Project in Barcelona, Spain. The 455-room hotel is managed by the Ritz Carlton and is in a 44-story tower along Barcelona's beachfront. Julio needs to figure out a strategy to maximize his investment,... View Details
Keywords: Investment; Agreements and Arrangements; Property; Strategy; Accommodations Industry; Real Estate Industry; Barcelona
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  • January 2008 (Revised April 2008)
  • Teaching Note

Orient-Express Hotels (TN)

By: Frances X. Frei
Teaching Note for [603024]. View Details
Keywords: Accommodations Industry
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  • February 2011
  • Case

Barceló Hotels and Resorts (A)

By: John T. Gourville and Marco Bertini
Barcelo Hotels and Resorts must decide whether to allow its many hotels to continue to undertake separate promotional campaigns or to run, for the first time, a broad corporate-level promotion. Complicating the decision is the fact that the many hotels in its portfolio... View Details
Keywords: Brand Management; Sales Promotions; Brands and Branding; Price; Strategy; Corporate Strategy; Accommodations Industry
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  • March 2012
  • Teaching Note

Shangri-La Hotels (TN)

By: Dennis Campbell
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    The Ordinary Heroes of the Taj Hotel

    On the 26th of November 2008, a group of terrorists struck a dozen targets in Mumbai, India including the iconic, 103-year old Taj Palace Hotel. The siege at the hotel  lasted two days and three nights and was covered extensively by international media. But there is an... View Details
    • September 2006
    • Teaching Note

    Taj Hotel Group (TN)

    By: Thomas J. DeLong, Jaan Margus Elias and Terence Heymann
    Keywords: Accommodations Industry
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    • 29 Mar 2012
    • Working Paper Summaries

    An Exploration of Luxury Hotels in Tanzania

    Keywords: by Diego A. Comin; Entertainment & Recreation
    • 2012
    • Working Paper

    An Exploration of Luxury Hotels in Tanzania

    By: Diego A. Comin
    Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal candidate. However, despite being so richly endowed in touristic resources, Tanzania receives very few... View Details
    Keywords: Natural Environment; Business Ventures; Luxury; Revenue; Price; Developing Countries and Economies; Accommodations Industry; Tourism Industry; Tanzania
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    • 26 Nov 2012
    • News

    The Ordinary Heroes of the Taj Hotel

    • September 1995
    • Teaching Note

    Choice Hotels International,1995 TN

    By: Tarun Khanna
    Teaching Note for (9-795-165). View Details
    Keywords: United States
    Related
    • May 1988 (Revised June 1988)
    • Case

    GSG Hotel Corp.

    Related
    • September 2016
    • Teaching Note

    Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry (Brief Case)

    By: Howard H. Stevenson and Michael J. Roberts
    Teaching Note for case 917-501. View Details
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    • September 1992 (Revised March 1994)
    • Case

    Warsaw Marriott: New Competition for Warsaw's Marriott Hotel

    A very successful luxury hotel in Warsaw, Poland is faced with its first serious competition as new luxury hotels enter the Warsaw market. The case raises the general issue of how to sustain a competitive advantage in an international service business. A variety of... View Details
    Keywords: Competitive Advantage; Globalized Markets and Industries; Accommodations Industry; Poland
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    • May 1999
    • Teaching Note

    Fitzpatrick Hotel Group Series TN

    By: Paul A. Gompers
    Teaching Note for (9-298-002), (9-298-003), and (9-298-004). View Details
    Keywords: Republic of Ireland
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    • May 2010 (Revised September 2023)
    • Case

    Qingdao Sea View Garden Hotel

    By: Robert G. Eccles, Das Narayandas and Cheng-Hua Tzeng
    Keywords: Travel Industry; Accommodations Industry; China
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    • September 1984
    • Teaching Note

    Dunfey Hotels Corp., Teaching Note

    By: Robert J. Dolan
    Teaching Note for (9-581-114). View Details
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    • September 1984
    • Teaching Note

    Dunfey Hotels Corp., Teaching Note

    By: Robert J. Dolan and Christopher H. Lovelock
    Teaching Note for (9-581-114). View Details
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    • June 2000
    • Case

    Four Seasons Hotels and Resorts

    Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy. View Details
    Keywords: Information Technology; Service Operations; Accommodations Industry
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