Home Improvement Services - Publications - Faculty & Research

15 Jan 2019
News

Working to Improve the End of Life

educate the public and medical professionals about end-of-life issues, like advance directives, palliative care, and hospice. We provide individual counseling to patients who are dying and their families, and advocate to get the laws changed in New York State to View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

01 Dec 2022
News

The Potential of Business to Improve Lives

enterprises delivering high-impact goods and services to the emerging middle class and low-income populations, which he cofounded in 2007. At HBS, his work examines businesses serving low-income markets around the world, which means he is... View Details

Keywords: April White

01 Jun 2009
News

Career Services Steps Up Alumni Support

the Alumni Career Services Web site (www.alumni.hbs.edu/careers) as a “career home base” because it serves as a clearinghouse of resources. It features the Alumni Job Bank; free access to eBaker, an online... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

14 Apr 2017
News

How Airbnb's redesign aims to combat discrimination on the service

11 Feb 2015
News

Dedicated to a public service mission

details about the projects in which he is involved. The goal is “job growth and to ensure we can have a more viable middle class.” “We’re dedicated to improving people’s lives,” he says. Hunt’s commitment to community began while serving... View Details

30 Sep 2014
News

First Look: Harvard’s New Launch Lab, a Home for Alumni Startups

Keywords: i-Lab; Launch Lab; Educational Services; Educational Services; Educational Services; Educational Services

01 Jun 2004
News

Alumni Clubs Click with New Web Services

of the HBS Club of Houston. “This new site is a quantum improvement in terms of both managing the site and delivering services to alumni,” adds Smith, whose club has about 270 members with a local alumni... View Details

Keywords: Margie Kelley; alumni groups; website; Educational Services; Educational Services

02 Oct 2015
News

The Harvard Contest That's Trying to Improve Health Care Delivery

Keywords: healthcare; innovation; entrepreneurship; Ambulatory Health Care Services; Ambulatory Health Care Services

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details

Keywords: Susan Young

02 Sep 2014
News

Many of the best ideas for improving health care are quite simple

military, and consulting settings, Huckman has backed intuition with hard data. In a software services firm, for example, he found that when familiarity increased by 50 percent, defects decreased by 19 percent and deviations from budget... View Details

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government