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Show Results For
- All HBS Web
(13,475)
- People (80)
- News (4,400)
- Research (4,787)
- Events (30)
- Multimedia (361)
- Faculty Publications (2,635)
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- 2007
- Chapter
The Helping Hand—A Brief Anatomy
Oberholzer-Gee, Felix. "The Helping Hand—A Brief Anatomy." In Economics and Psychology: A Promising New Cross-Disciplinary Field, edited by Bruno S. Frey and Alois Stutzer, 229–239. Cambridge, MA: MIT Press, 2007.
- October 1974 (Revised November 1975)
- Background Note
Understanding and Helping Another Person
By: John J. Gabarro
Keywords: Interpersonal Communication
Gabarro, John J. "Understanding and Helping Another Person." Harvard Business School Background Note 475-039, October 1974. (Revised November 1975.)
- December 2022
- Article
'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback
By: Nicole Abi-Esber, Jennifer E. Abel, Juliana Schroeder and Francesca Gino
People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces.... View Details
Keywords: Feedback; Helping; Prosocial Behavior; Misprediction; Relationships; Interpersonal Communication; Perspective
Abi-Esber, Nicole, Jennifer E. Abel, Juliana Schroeder, and Francesca Gino. "'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback." Journal of Personality and Social Psychology 123, no. 6 (December 2022): 1362–1385.
- 30 Jan 2024
- Cold Call Podcast
Can Second-Generation Ethanol Production Help Decarbonize the World?
- May 2023
- Article
Where Sales Technology (Really) Helps
By: Frank V. Cespedes
Interest in Sales Enablement (SE), the catch-all term for attempts to increase sales productivity with AI and other technologies, is driven by multiple factors. One is the declining costs of the tools. Also, selling is now data-hungry work and not just in tech sectors.... View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- October 2023 (Revised June 2024)
- Case
ReUp Education: Can AI Help Learners Return to College?
By: Kris Ferreira, Christopher Thomas Ryan and Sarah Mehta
Founded in 2015, ReUp Education helps “stopped out students”—learners who have stopped making progress towards graduation—achieve their college completion goals. The company relies on a team of success coaches to engage with learners and help them reenroll. In 2019,... View Details
Keywords: AI; Algorithms; Machine Learning; Edtech; Education Technology; Analysis; Higher Education; AI and Machine Learning; Customization and Personalization; Failure; Education Industry; Technology Industry; United States
Ferreira, Kris, Christopher Thomas Ryan, and Sarah Mehta. "ReUp Education: Can AI Help Learners Return to College?" Harvard Business School Case 624-007, October 2023. (Revised June 2024.)
- 02 Nov 2017
- Cold Call Podcast
Could a Hackathon Help Solve the Heroin Crisis?
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
Even so, says Luo, the list can help newer writers get more of a shot at seeing their movies made, even if not at the same rate as their more experienced peers. “If there was no such list, they might be locked out of the game entirely,”... View Details
- 06 Dec 2020
- Working Paper Summaries
'Repayment-by-Purchase' Helps Consumers to Reduce Credit Card Debt
- 13 Jul 2011
- Research & Ideas
Experimental Researcher Helps Improve Health Care in Zambia
Sometimes big ideas start with small experiments. That's been the experience of Harvard Business School professor Nava Ashraf, whose experimental approach to research in developing countries has produced insights that have influenced government policies. Ashraf, an... View Details
- May 14, 2024
- Article
One Way to Help Employees Build Emergency Savings
By: Timothy Flacke and Peter Tufano
Intentional cooperation between two organizations — BlackRock, a major asset management firm, and national non-profit, Commonwealth — created the conditions for the nation’s largest payroll processor, multiple U.S. employers, retirement record keepers, and others to... View Details
Keywords: Saving; Personal Finance; Income; Nonprofit Organizations; Corporate Social Responsibility and Impact; Partners and Partnerships
Flacke, Timothy, and Peter Tufano. "One Way to Help Employees Build Emergency Savings." Harvard Business Review (website) (May 14, 2024).
- 05 Jun 2020
- Research & Ideas
How Anchor Investors Help Impact Funds Succeed
Investors come in more shapes and sizes than hats and tacos: Angel, VC, limited, corporate, banks, institutional, friends and family—these are just some of the categorizations used to describe them. Now, a recent paper explores who might be the most important investor... View Details
- June 2002
- Article
Who's Helping Whom: A Comparison of Helping Behavior among American and Indian Software Engineers
By: Leslie Perlow and John Weeks
Perlow, Leslie, and John Weeks. "Who's Helping Whom: A Comparison of Helping Behavior among American and Indian Software Engineers." Journal of Organizational Behavior 23, no. 4 (June 2002): 345–361.
- 17 Oct 2014
- Research & Ideas
New Treasury Rules Help Long-Retirement Planning
annuitization will help retirees allay their anxieties about outliving their savings, while allowing them to use their remaining plan assets to pursue their other retirement goals. Robert Pozen, a senior lecturer at Harvard Business... View Details
- 20 Oct 2020
- Sharpening Your Skills
Steps to Help You Get Out of Your Own Way
We've all experienced them, days when we are easily distracted from important work, can't think clearly, and make poor decisions. "I can't get out of my own way today," we say. One antidote might be to break the cycle, step back and reflect, and make more time away... View Details
Keywords: by Sean Silverthorne
- July 1, 2022
- Editorial
New Transparency Rule Helps Rein in Health Care Costs
By: Regina E. Herzlinger and Cynthia A. Fisher
Over the last year, consumer prices have grown 60% faster than wages. Employers can help their employees contend with this high inflation by addressing a long-running source: health care costs. View Details
Herzlinger, Regina E., and Cynthia A. Fisher. "New Transparency Rule Helps Rein in Health Care Costs." Boston Herald (July 1, 2022).
- December 2009 (Revised February 2012)
- Case
Monsanto: Helping Farmers Feed the World
By: David E. Bell, Carin-Isabel Knoop and Mary Shelman
Monsanto has led the effort to bring biotechnology to bear on food production. Through some management missteps and consumer resistance the company had difficulties in its early years. But since Hugh Grant became CEO the picture has brightened with widespread adoption... View Details
Keywords: Food; Global Strategy; Leadership; Production; Agriculture and Agribusiness Industry; Biotechnology Industry; United States
Bell, David E., Carin-Isabel Knoop, and Mary Shelman. "Monsanto: Helping Farmers Feed the World." Harvard Business School Case 510-025, December 2009. (Revised February 2012.)
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
Each week, millions of consumers visit crowd-sourced review websites in search of recommendations for everything from taco stands to car dealers. Among the influential leaders in the field is Yelp.com, which in the third quarter of 2012 averaged 84 million visitors per... View Details