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  • 01 Feb 2001
  • News

The Doctor Is In

the hallways, patients and their families mingle with physicians in loose-fitting scrubs making their rounds, earnest administrators with armfuls of files, busy nurses, and other hospital personnel who team up to make MGH a world-famous... View Details
Keywords: healthcare; Health, Social Assistance
  • September 2022
  • Article

The Impact of Financial Assistance Programs on Health Care Utilization: Evidence from Kaiser Permanente

By: Alyce S. Adams, Raymond Kluender, Neale Mahoney, Jinglin Wang, Francis Wong and Wesley Yin
Most hospitals have financial assistance programs for low-income patients. We use administrative data from Kaiser Permanente to study the effects of financial assistance on health care utilization. Using a regression discontinuity design based on an income threshold... View Details
Keywords: Healthcare; Utilization; Financial Assistance; Health Care and Treatment; Social Issues; Poverty; Health Industry
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  • 2015
  • Working Paper

Blinded by Experience: Prior Experience, Negative News and Belief Updating

By: Bradley R. Staats, Diwas S. KC and Francesca Gino
Traditional models of operations management involve dynamic decision-making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and decisions. We conduct both a field study and two laboratory studies... View Details
Keywords: Behavioral Operations; Egocentric Bias; Experience; Healthcare Operations; Prejudice and Bias; Behavior; Operations; Decision Making; Health Care and Treatment
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  • 2016
  • Blog

Building A Culture of Health - John A. Quelch: The Marketing of Prevention

By: John A. Quelch
The US will devote 17.5% of GDP to health care this year, around $3 trillion. Yet only 3 percent of that will be spent on prevention, including both primary prevention (preventing illness in the first place) and secondary prevention (preventing sick people getting... View Details
Keywords: Healthcare; Healthcare Marketing; Prevention; Wellbeing; Health; Marketing; Public Administration Industry; Public Administration Industry; Public Administration Industry; Europe; North and Central America
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  • 22 Nov 2024
  • News

Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone

Healthcare Alumni Conference Marks 25 Years The HBS Healthcare Alumni Association (HBSHAA) hosted its 25th Annual Conference at the Charles Hotel in Cambridge on November 7, and once again offered an... View Details
Keywords: Margie Kelley
  • 02 Oct 2015
  • News

The Harvard Contest That's Trying to Improve Health Care Delivery

Keywords: healthcare; innovation; entrepreneurship; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Mar 2014
  • News

Clubs Hopping: A Healthy Dialogue

This past November, the HBS Healthcare Alumni Association held its 14th annual conference at the Charles Hotel in Boston, with more than 300 alumni coming to connect and hear from industry leaders. We asked HBSHAA president Tom Robinson... View Details
Keywords: Morrell, Daniel; healthcare; HBSAAA
  • 08 Sep 2013
  • News

Management lessons are just what the doctor ordered

  • 20 Sep 2010
  • News

RX for Change

  • 02 Mar 2007
  • What Do You Think?

What Is the Government’s Role in US Health Care?

Summing Up This month's exchange of ideas regarding U.S. healthcare reform ranged far and wide. Some of us were interested primarily in the issue of cost escalation and how to contain it. Others addressed issues of quality. For still... View Details
Keywords: by Jim Heskett; Health
  • 17 Jun 2015
  • News

Is Small Beautiful?

  • 26 Nov 2019
  • News

Who Killed Healthcare? Dr Regina Herzlinger Knows Who’s Guilty

  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

conference and survey from Harvard's business and medical schools may prove particularly timely. Delivered by the Forum on Healthcare Innovation, which was formed last year with encouragement from the respective deans of the two... View Details
Keywords: by Carmen Nobel; Health
  • 03 Sep 2013
  • News

With Change Coming, Aetna Targets Employers

  • Research Summary

Front-Line Organizational Learning

Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes.  Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive... View Details
  • March 2016
  • Case

Residency Select or J3Personica?

By: William Kerr and Kathryn S. Roloff
Residency Select, LLC provides psychometric assessments for matching medical students to residency programs. After a series of successful pilots, founder Alan Friedman is considering whether to continue developing his offerings in this area, or whether to expand into... View Details
Keywords: Marketplace Matching; Expansion; Higher Education; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Service Industry
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    Robert S. Huckman

    Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School, the Howard Cox Faculty Chair of the HBS Healthcare Initiative, and the Unit Head for View Details

    Keywords: biotechnology; health care; manufacturing; pharmaceuticals

      John A. Quelch

      John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

      Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media

        Sara McKinley Torti

        Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

          Karim R. Lakhani

          Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

          Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games