Government Technology - Publications - Faculty & Research

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

15 Jun 2021
News

Zone Defense

war zones around the world. Brandon Tseng calls it “self-driving technology for defense.” The long-distance, 2.8-pound quadcopter drones, running on Shield AI’s Hivemind software, can navigate through buildings without a pilot, streaming... View Details

Keywords: April White; drone technology; military; security; entrepreneurship; leadership; Air Transportation; Transportation

27 Jul 2015
News

The Future of Cars

Keywords: sharing economy; car ownership; information technology; cloud computing; Space Research and Technology; Space Research and Technology; Space Research and Technology

11 May 2015
News

What It Will Take to Fix America’s Crumbling Infrastructure

Keywords: infrastructure; leadership; innovation; government policy; women in business; Transportation

23 Aug 2020
News

In the UK, She Leads the Search for a COVID Vaccine

money in,” she explains. “So they want us personally on the hook with skin in the game for everything we do. That sort of approach is actually what you need in this case. It’s government money, not my money, but the mentality is the... View Details