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Show Results For
- All HBS Web
(1,872)
- People (5)
- News (599)
- Research (802)
- Events (6)
- Multimedia (3)
- Faculty Publications (121)
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
spend X amount and receive an offer or discount of some kind. When you talk to retailers about their frequent shopper programs, they'll say the programs work and are very... View Details
- June 2014
- Supplement
Chung and Dasgupta: Supplemental Information on Jordan Ramirez and Casey Clark
By: Ian Larkin and Karen Huang
The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details
Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts
Larkin, Ian, and Karen Huang. "Chung and Dasgupta: Supplemental Information on Jordan Ramirez and Casey Clark." Harvard Business School Supplement 914-045, June 2014.
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
If you were talking with a woman and noticed a splotch of red marker on her nose, would you tell her? You’re not alone if you would prefer to remain silent. A recent study looking at whether and why people... View Details
Keywords: by Michael Blanding
- June 2014
- Supplement
Chung and Dasgupta: Information for Jordan Ramirez
By: Ian Larkin and Karen Huang
The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details
Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts
Larkin, Ian, and Karen Huang. "Chung and Dasgupta: Information for Jordan Ramirez." Harvard Business School Supplement 914-046, June 2014.
- 19 Dec 2022
- Research & Ideas
What Motivates People to Give Generously—and Why We Sometimes Don't
article originally appeared in the HBS Alumni Bulletin. You Might Also Like: Giving Back: Consumers Care More About How Companies Donate Than How Much Extroverts, Your Colleagues Wish You Would Just Shut Up View Details
- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
would earn, then you tend to go above and beyond to restore this balance,” she says. On the other hand, those employees who were punished, or who didn’t receive the reward they anticipated, tended to be less... View Details
- June 2014
- Case
The Promotion Process at Chung and Dasgupta, LLP
By: Ian Larkin and Karen Huang
The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details
Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts
Larkin, Ian, and Karen Huang. "The Promotion Process at Chung and Dasgupta, LLP." Harvard Business School Case 914-044, June 2014.
- October 14, 2019
- Article
Cracking the Code of Sustained Collaboration
By: Francesca Gino
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details
Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs
Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.
- June 2011
- Article
Truth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor
By: Christina Fong and Felix Oberholzer-Gee
It is often difficult for donors to predict the value of charitable giving because they know little about the persons who receive their help. This concern is particularly acute when making contributions to organizations that serve heterogeneous populations. While we... View Details
Keywords: Philanthropy and Charitable Giving; Policy; Information; Knowledge Acquisition; Game Theory; Prejudice and Bias; Poverty; Welfare
Fong, Christina, and Felix Oberholzer-Gee. "Truth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor." Special Issue on Charitable Giving and Fundraising Journal of Public Economics 95, nos. 5-6 (June 2011): 436–444.
- 05 Sep 2018
- Research & Ideas
The Hidden Benefit of Giving Back to Open Source Software
productivity from using the software by as much as 100 percent, when compared with free-riding competitors. "Companies that contribute and give back learn how to better use the open source software in... View Details
- December 2022
- Article
Kindness in Short Supply: Evidence for Inadequate Prosocial Input
By: Jennifer E. Abel, Preeti Vani, Nicole Abi-Esber, Hayley Blunden and Juliana Schroeder
In everyday life, people often have opportunities to improve others’ lives, whether offering well-intentioned advice or complimenting someone on a job well done. These are opportunities to provide “prosocial input” (information intended to benefit others), including... View Details
Abel, Jennifer E., Preeti Vani, Nicole Abi-Esber, Hayley Blunden, and Juliana Schroeder. "Kindness in Short Supply: Evidence for Inadequate Prosocial Input." Art. 101458. Current Opinion in Psychology 48 (December 2022).
- 28 Aug 2023
- Research & Ideas
How Workplace Wellness Programs Can Give Employees the Energy Boost They Need
for actually using well-being services. Managers can empower employees to use the services by acting as role models and talking about using the programs themselves. Listen to employees and focus on what... View Details
Keywords: by Hise Gibson
- 08 Jul 2009
- Working Paper Summaries
Truth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor
Keywords: by Christina Fong & Felix Oberholzer-Gee
- 27 Jun 2024
- Research & Ideas
Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge
suggest and prioritize. Lakkaraju conducted the analysis with HBS postdoctoral researcher Aounon Kumar. The ability to manipulate product comparison could give some companies an unfair advantage, but it... View Details
- Article
Selfishly Benevolent or Benevolently Selfish? When Self-interest Undermines versus Promotes Prosocial Behavior
By: Julian Zlatev and Dale T. Miller
Existing research shows that appeals to self-interest sometimes increase and sometimes decrease prosocial behavior. We propose that this inconsistency is in part due to the framings of these appeals. Different framings generate different salient reference points,... View Details
Keywords: Altruism; Charitable Giving; Framing; Prosocial Behavior; Reference Points; Self-interest; Philanthropy and Charitable Giving; Framework; Behavior
Zlatev, Julian, and Dale T. Miller. "Selfishly Benevolent or Benevolently Selfish? When Self-interest Undermines versus Promotes Prosocial Behavior." Organizational Behavior and Human Decision Processes 137 (November 2016): 112–122.
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
Instead, when the company wouldn’t pay them for their lunch hour, they intentionally scheduled deliveries to show up midday, when there wasn’t anyone working to receive them, sabotaging the project. “Top management have to be willing to... View Details
Keywords: by Avery Forman
- October 2002 (Revised February 2003)
- Case
Joe Smith's Closing Analysis (A)
By: Lynda M. Applegate and Rakesh Khurana
Highlights giving and receiving feedback in an MBA classroom setting. View Details
Applegate, Lynda M., and Rakesh Khurana. "Joe Smith's Closing Analysis (A)." Harvard Business School Case 803-046, October 2002. (Revised February 2003.)
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
example by giving rewards for both individual and team performance. Without direct oversight, “Relationships can all too readily slide into cutthroat competition or totally collusive bonding. Either extreme... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- September 2024
- Article
Sales Coaching and Value Creation
By: Frank V. Cespedes
Despite the prevalence of “coachability” in firms’ stated hiring criteria, managers over-estimate the amount of time they actually devote to coaching their people. For example, research indicates that only 15% of sales managers even spend as much as 25% of their time... View Details
Keywords: Competency and Skills; Employee Relationship Management; Management Practices and Processes
Cespedes, Frank V. "Sales Coaching and Value Creation." Top Sales Magazine (September 2024), 20–21.
- November 2019
- Article
Procedural Justice and the Risks of Consumer Voting
By: Tami Kim, Leslie John, Todd Rogers and Michael I. Norton
Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react... View Details
Keywords: Consumer Empowerment; Procedural Justice; Promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management
Kim, Tami, Leslie John, Todd Rogers, and Michael I. Norton. "Procedural Justice and the Risks of Consumer Voting." Management Science 65, no. 11 (November 2019): 5234–5251.